Find work in Canada.

326,156 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
Customer Success Account Management
Microsoft
Goodwood, ON
Full-time
As a Customer Success Account Manager (CSAM), you will help customers turn their Microsoft cloud and AI investments into measurable business outcomes. You will build trusted relationships,…
Added 2 mins ago
Commercial Coordinator- Large/ Major Projects
Eaton Corporation
Burlington, ON
Full-time
Are you passionate about delivering exceptional customer experiences and driving project success? In this role, you’ll take ownership of the commercial aspects of project orders across…
Added 15 mins ago
Partner Success Manager
nymble health
Canada
Contract
3 to 5 years of professional experience in client delivery, customer success, partnerships or a similar role
Added 15 mins ago
PRINCIPAL PROGRAM MANAGER MEMS DEVELOPMENT & FOUNDRY EXECUTION
TE Connectivity
Bromont, QC
Full-time
…manufacturing sites, and strong connectivity between internal customer requirements, program commitments, and on-the-ground execution. This role will strengthen BU Sensors ability to…
Added 16 mins ago
Sales Associate - Mark Wilson's Better used cars
AutoCanada Inc.
Guelph, ON
$70,000 to $120,000 CAD / year
Full-time
…expectations all while focusing on providing an exceptional experience. Our ideal candidate has at least 3 years of customer-facing experience, a “hunter” mentality with the ability to stay…
Added 31 mins ago
Business Development Manager, Tactical Comms and Information Systems
General Dynamics Missions System International
Ottawa, ON
Full-time
…while deepening relationships with existing programs. They will lead at the convergence of market intelligence, solution selling, customer relationships and partnership development. Success…
Added 47 mins ago
Oracle Consultant Intern/ Consultant stagiaire Oracle
IBM
Calgary, AB
$57,886.4 to $89,294.4 CAD / year
Full-time
Curiosity and a constant quest for knowledge serve as the foundation for success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of…
Added 1 hour ago
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Test Engineering Technologist - Process Packaging
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Designer, Development (Tooling)
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Test Engineering Technologist
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Applications Engineer
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Spare Parts Coordinator
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Buyer
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
Designer, Development (Service)
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 1 hour ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…

GAM Technical Services

Client Success Manager

Calgary, AB, T2H 1Y8, Canada

Job type: Full-time
Experience: 3+ years of experience in customer success, account management, or client services in a B2B environment;
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

About GAM Tech

GAM Tech is a security-first Managed Service Provider (MSP) supporting small and mid-sized businesses across Canada. We are SOC2 certified and a Certified B Corporation, with our largest team at our Calgary HQ and people in nine cities across the country.

Our mission is to create fun, success, and innovation for our people and customers. We live by our core values: Teamwork, Care, Communication, Accountability, and Positive Attitude.

Position Overview

We’re looking for a Client Success Manager to own the relationship with a portfolio of our managed services clients, typically businesses with 20 to 200 users.

Our technicians fix the problems. You make sure the client is achieving what they need from their technology, understands the value they are getting, trusts us with their technology roadmap, and stays with us for the long term.

You are the person a business owner calls when they want a straight answer, and the person who notices a relationship cooling before the client says a word.

Clear, proactive communication and disciplined follow-through are essential for success in this role.

Your goal: make sure every client in your portfolio gets real business outcomes from their technology, and stays with GAM Tech because of them.

Compensation

💰 On-target earnings of $60,000 to $90,000 per year, plus bonuses

In addition to a base salary, this role is eligible for performance bonuses tied to client retention and account growth, as well as benefits and other rewards.

Final offers are based on experience and demonstrated results in account management or customer success.

Key Responsibilities

Client Relationship Ownership

Act as the primary business point of contact for an assigned portfolio of managed services clients.
Lead the onboarding handoff from sales to service, making sure new clients know who to call, what to expect, and what was promised.
Run regular business reviews with client leadership, covering service performance, security posture, and a forward-looking technology roadmap.
Build relationships beyond a single contact at each client so the account never depends on one person.

Retention & Renewals

Own the renewal cycle for your portfolio and start renewal conversations well ahead of term end.
Monitor client health using ticket trends, satisfaction feedback, and engagement, and act early on warning signs.
Handle difficult conversations directly, including service concerns, price changes, and scope disputes.

Account Growth

Identify opportunities that genuinely help the client, such as hardware lifecycle refreshes, security upgrades, Microsoft 365 improvements, and projects.
Work with our technical and sales teams to scope and present proposals in line with GAM Tech pricing policy.
Track the pipeline of opportunities within your portfolio and follow each one through to a decision.

Service Coordination & Escalations

Coordinate with Service Delivery on escalations and keep the client updated until the issue is resolved.
Resolve billing and invoicing questions with our finance and admin team.
Bring client feedback back into the business so recurring issues get fixed at the root.

Reporting & Documentation

Keep client records, meeting notes, and opportunities up to date in our CRM and PSA with attention to detail.
Report on portfolio health, renewals, and growth to leadership on a regular cadence.

Qualifications & Experience

3+ years of experience in customer success, account management, or client services in a B2B environment; MSP or IT services experience is a strong asset.
Experience managing renewals and recurring revenue clients, not just one-time sales.
Comfort discussing technology and cybersecurity with business owners in plain language; you do not need to be a technician, but you need to understand what our team does and why it matters.
Excellent written and verbal communication; you keep clients informed without being asked, and you are comfortable delivering bad news.
Strong organization and follow-through; you manage a full portfolio of clients, and nothing goes quiet.
Commercial awareness; you understand how retention and account growth drive the business.
Experience with HubSpot, HaloPSA, or similar CRM and PSA tools is an asset.
Valid driver’s license and access to a vehicle for client site visits.
Fluency in English is required.

What We Offer

Base salary between $60,000–$90,000, plus performance-based bonuses and benefits.
Unlimited paid vacation; we support people taking the time they need for family and personal matters.
Comprehensive benefits package, including health and dental coverage.
Monthly company lunches and social events, fully paid.
A portfolio of long-term clients and a security-first service you can stand behind.
Fun, collaborative workplace culture focused on teamwork and continuous improvement.

Work Schedule

Full-time, Monday–Friday, based at our Calgary office, with flexibility to work from home when you need to handle things at home.

Regular visits to client sites in Calgary and the surrounding area.

Our Hiring Process

Apply online.
Complete a short personality and aptitude assessment to help ensure you’re a great fit for our awesome team.
Show off your personality in a short video interview.
Meet your future manager for a deeper conversation about client scenarios and your experience.
Final chat with our leadership to make sure we’re the right fit for each other.
Start your dream job at GAM Tech!

Additional Information

We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know, and we’ll ensure reasonable arrangements are made.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

No phone calls or website inquiries, please.

Apply About employer

More about this job

Responsibilities

The Client Success Manager owns the relationship with a portfolio of managed services clients, ensuring they achieve business outcomes through technology. Responsibilities include leading onboarding, conducting business reviews, managing renewals, and identifying account growth opportunities.

Requirements

Candidates must have 3+ years of experience in customer success or account management, preferably in an MSP or IT services environment. Strong communication, organizational skills, and the ability to discuss technology with business owners are essential.

Skills

Account management
Customer success
Renewals
Cybersecurity awareness
Technical roadmap planning
Communication
Problem solving
CRM
PSA
HubSpot
HaloPSA
Business reviews
Retention strategy
Account growth
Service coordination

Benefits

Performance bonuses
Unlimited paid vacation
Health coverage
Dental coverage
Monthly company lunches
Social events

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
MSP
SOC2
B Corporation
Client Success
Account Management
Renewals
Cybersecurity
Microsoft 365
CRM
PSA
HubSpot
HaloPSA
Business Reviews
Retention
Technology Roadmap
Service Delivery
B2B
Account Growth
Client Onboarding

Report this job