Find work in Canada.

327,255 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 48 mins ago
Seasonal Chocolate Sales Connoisseur, Metropolis at Metrotown
Purdys Chocolatier
Burnaby, BC
Craving a dream job? Join one of Canada's Top Employers.
Added 48 mins ago
Seasonal Chocolate Sales Connoisseur, The Core
Purdys Chocolatier
Calgary, AB
Craving a dream job? Join one of Canada's Top Employers.
Added 48 mins ago
Seasonal Chocolate Sales Connoisseur, Londonderry Mall
Purdys Chocolatier
Edmonton, AB
Craving a dream job? Join one of Canada's Top Employers.
Added 1 hour ago
Sr. Data Scientist
Pinterest
Toronto, ON
Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a…
Added 1 hour ago
Retail Associate, PT - Nike Edmonton
Nike
AB · NFS CA EDMONTON SOUTH
Part-time
…floor; it's being part of the first-time customers find their dream pair. Those iconic moments – that's our culture. Bring your just-do-it attitude, and let's be game-changers…
Added 1 hour ago
Retail Associate, SEAS - Nike Edmonton
Nike
AB · NFS CA EDMONTON SOUTH
Part-time
…floor; it's being part of the first-time customers find their dream pair. Those iconic moments – that's our culture. Bring your just-do-it attitude, and let's be game-changers…
Added 1 hour ago
Part Time Flex Sales Associate
Pandora
Markham, ON
Part-time
Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft…
Added 1 hour ago
Seasonal Sales Associate (Brick Specialist)-West Edmonton Mall- Edmonton, AB
the LEGO Group
AB · Retail Store West Edmonton Mall
Part-time
Added 1 hour ago
Representative – Business Development
iA Financial Group (Industrial Alliance)
Saint-Eustache, QC
Full-time
Here's how the job details match your profile.
Added 1 hour ago
Pharmacy Assistant
Rexall Pharmacy Group LTD
Surrey, BC
$19 to $23 CAD / hour
Full-time · Part-time · Contract
…innovation, service, and living the Rexall values. Talk about a dream…
Added 2 hours ago
Sales Clerk - Front Shop
Rexall Pharmacy Group LTD
Guelph, ON
Up to $17.6 CAD / hour
Part-time
…innovation, service, and living the Rexall values. Talk about a dream…
Added 2 hours ago
Supervisor, Food & Beverage
Groupe Nordik
Chelsea, QC
Full-time
For those who dream of being somewhere else, Nordik Spa Village is a haven of well-being. Offering the largest selection of mind and body wellness experiences in North America, Nordik Spa…
Added 2 hours ago
Dishwasher - Full Time
Groupe Nordik
Chelsea, QC
Full-time
For those who dream of being somewhere else, Nordik Spa Village is a haven of well-being. Offering the largest selection of mind and body wellness experiences in North America, Nordik Spa…
Added 2 hours ago
Experienced Cook - Full Time
Groupe Nordik
Chelsea, QC
Full-time
For those who dream of being somewhere else, Nordik Spa Village is a haven of well-being. Offering the largest selection of mind and body wellness experiences in North America, Nordik Spa…
Added 2 hours ago
Assistant Store Manager
Rexall Care Network
Kitchener, ON
Full-time
…innovation, service, and living the Rexall values. Talk about a dream…
Added 2 hours ago
Assistant Store Manager
Rexall Care Network
Renfrew, ON
Full-time
…innovation, service, and living the Rexall values. Talk about a dream…
Added 2 hours ago
Assistant Store Manager
Rexall Pharmacy Group LTD
Renfrew, ON
$36,225 to $50,715 CAD / year
Full-time · Part-time · Contract
…innovation, service, and living the Rexall values. Talk about a dream…
Added 2 hours ago
Assistant Store Manager
Rexall Pharmacy Group LTD
Kitchener, ON
$40,000 to $50,000 CAD / year
Full-time
…innovation, service, and living the Rexall values. Talk about a dream…
Added 2 hours ago
Pharmacy Assistant
Rexall Pharmacy Group LTD
London, ON
Part-time
…innovation, service, and living the Rexall values. Talk about a dream…
Added 2 hours ago
Mechanic - Heavy Duty Mechanic Red Seal or Apprentice
GFL Environmental Inc.
Cranbrook, BC
Full-time
…quickly become our Drivers’ favorite people. Teamwork makes the dream…
Added 2 hours ago
Enterprise Account Executive - North America
Abacum
Remote, Canada
Full-time · Remote
…or spreadsheets that can't keep up with the business. Your job is to show them a better foundation, and…
Added 2 hours ago
Class 5 Route Driver with Air Brakes
Daniels Health Canada
Nanaimo, BC
$28 CAD / hour
Full-time
In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in…
Added 3 hours ago
Class 5 Route Driver with Air Brakes
Daniels Health
Nanaimo, BC
Full-time
In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in…
Added 3 hours ago
Chef(fe) d'équipe intégration, implantation
CGI
Montreal, QC
Full-time
Employee Assistance Program, health and wellness programs, comprehensive insurance coverage, and financial support for job-related studies.
Added 3 hours ago
Land Development Coordinator
Mattamy Homes
Ottawa, ON
Full-time
The expected base salary range for this position is $57,500 - $87,500. Actual pay may vary depending on your job-related knowledge, competencies, and skills. We recognize that exceptional…

GAM Technical Services

Client Success Manager

Calgary, AB, T2H 1Y8, Canada

Job type: Full-time
Experience: 3+ years of experience in customer success, account management, or client services in a B2B environment;
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

About GAM Tech

GAM Tech is a security-first Managed Service Provider (MSP) supporting small and mid-sized businesses across Canada. We are SOC2 certified and a Certified B Corporation, with our largest team at our Calgary HQ and people in nine cities across the country.

Our mission is to create fun, success, and innovation for our people and customers. We live by our core values: Teamwork, Care, Communication, Accountability, and Positive Attitude.

Position Overview

We’re looking for a Client Success Manager to own the relationship with a portfolio of our managed services clients, typically businesses with 20 to 200 users.

Our technicians fix the problems. You make sure the client is achieving what they need from their technology, understands the value they are getting, trusts us with their technology roadmap, and stays with us for the long term.

You are the person a business owner calls when they want a straight answer, and the person who notices a relationship cooling before the client says a word.

Clear, proactive communication and disciplined follow-through are essential for success in this role.

Your goal: make sure every client in your portfolio gets real business outcomes from their technology, and stays with GAM Tech because of them.

Compensation

💰 On-target earnings of $60,000 to $90,000 per year, plus bonuses

In addition to a base salary, this role is eligible for performance bonuses tied to client retention and account growth, as well as benefits and other rewards.

Final offers are based on experience and demonstrated results in account management or customer success.

Key Responsibilities

Client Relationship Ownership

Act as the primary business point of contact for an assigned portfolio of managed services clients.
Lead the onboarding handoff from sales to service, making sure new clients know who to call, what to expect, and what was promised.
Run regular business reviews with client leadership, covering service performance, security posture, and a forward-looking technology roadmap.
Build relationships beyond a single contact at each client so the account never depends on one person.

Retention & Renewals

Own the renewal cycle for your portfolio and start renewal conversations well ahead of term end.
Monitor client health using ticket trends, satisfaction feedback, and engagement, and act early on warning signs.
Handle difficult conversations directly, including service concerns, price changes, and scope disputes.

Account Growth

Identify opportunities that genuinely help the client, such as hardware lifecycle refreshes, security upgrades, Microsoft 365 improvements, and projects.
Work with our technical and sales teams to scope and present proposals in line with GAM Tech pricing policy.
Track the pipeline of opportunities within your portfolio and follow each one through to a decision.

Service Coordination & Escalations

Coordinate with Service Delivery on escalations and keep the client updated until the issue is resolved.
Resolve billing and invoicing questions with our finance and admin team.
Bring client feedback back into the business so recurring issues get fixed at the root.

Reporting & Documentation

Keep client records, meeting notes, and opportunities up to date in our CRM and PSA with attention to detail.
Report on portfolio health, renewals, and growth to leadership on a regular cadence.

Qualifications & Experience

3+ years of experience in customer success, account management, or client services in a B2B environment; MSP or IT services experience is a strong asset.
Experience managing renewals and recurring revenue clients, not just one-time sales.
Comfort discussing technology and cybersecurity with business owners in plain language; you do not need to be a technician, but you need to understand what our team does and why it matters.
Excellent written and verbal communication; you keep clients informed without being asked, and you are comfortable delivering bad news.
Strong organization and follow-through; you manage a full portfolio of clients, and nothing goes quiet.
Commercial awareness; you understand how retention and account growth drive the business.
Experience with HubSpot, HaloPSA, or similar CRM and PSA tools is an asset.
Valid driver’s license and access to a vehicle for client site visits.
Fluency in English is required.

What We Offer

Base salary between $60,000–$90,000, plus performance-based bonuses and benefits.
Unlimited paid vacation; we support people taking the time they need for family and personal matters.
Comprehensive benefits package, including health and dental coverage.
Monthly company lunches and social events, fully paid.
A portfolio of long-term clients and a security-first service you can stand behind.
Fun, collaborative workplace culture focused on teamwork and continuous improvement.

Work Schedule

Full-time, Monday–Friday, based at our Calgary office, with flexibility to work from home when you need to handle things at home.

Regular visits to client sites in Calgary and the surrounding area.

Our Hiring Process

Apply online.
Complete a short personality and aptitude assessment to help ensure you’re a great fit for our awesome team.
Show off your personality in a short video interview.
Meet your future manager for a deeper conversation about client scenarios and your experience.
Final chat with our leadership to make sure we’re the right fit for each other.
Start your dream job at GAM Tech!

Additional Information

We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know, and we’ll ensure reasonable arrangements are made.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

No phone calls or website inquiries, please.

Apply About employer

More about this job

Responsibilities

The Client Success Manager owns the relationship with a portfolio of managed services clients, ensuring they achieve business outcomes through technology. Responsibilities include leading onboarding, conducting business reviews, managing renewals, and identifying account growth opportunities.

Requirements

Candidates must have 3+ years of experience in customer success or account management, preferably in an MSP or IT services environment. Strong communication, organizational skills, and the ability to discuss technology with business owners are essential.

Skills

Account management
Customer success
Renewals
Cybersecurity awareness
Technical roadmap planning
Communication
Problem solving
CRM
PSA
HubSpot
HaloPSA
Business reviews
Retention strategy
Account growth
Service coordination

Benefits

Performance bonuses
Unlimited paid vacation
Health coverage
Dental coverage
Monthly company lunches
Social events

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
MSP
SOC2
B Corporation
Client Success
Account Management
Renewals
Cybersecurity
Microsoft 365
CRM
PSA
HubSpot
HaloPSA
Business Reviews
Retention
Technology Roadmap
Service Delivery
B2B
Account Growth
Client Onboarding

Report this job