Find work in Canada.

327,813 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
Administrative Assistant
Government of Manitoba
Winnipeg, MB
Volunteer
Assisting the Office Manager with branch finances, including processing and managing invoices, payments and expenses using SharePoint, as well as the preparation of month-end budget reports.
Added 10 mins ago
Business Development Associate
Ascend Partners Inc.
Toronto, ON
…will be aligned and work closely with the Business Development Manager and senior leadership as our champion for prospecting, lead generation, lead qualification and pipeline creation…
Added 10 mins ago
Assistant Manager, Trade Finance Operations - Global Transactions Banking - Toronto
Scotiabank
Toronto, ON
Contributes to the overall success of the Trade Finance Operations (TFO) in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s…
Added 10 mins ago
Senior Manager, Portfolio & Product Optimization, Global Transaction Banking (12-Month Contract)
Scotiabank
Toronto, ON
Senior Manager, Portfolio & Product Optimization is responsible for driving the strategic direction, planning and optimization of the Global Transaction Banking (GTB) cash management…
Added 10 mins ago
Senior Manager, Sales Originator (Banking & Insurance)
Accenture
Toronto, ON
Full-time
As a Senior Manager, Sales Originator, you will be responsible for driving net-new revenue growth by identifying opportunities, developing executive relationships, qualifying prospects,…
Added 10 mins ago
Bilingual Commercial Credit Advisor, Commercial Credit Adjudication
RBC
Montreal, QC
Full-time
Degree in a Finance, Commerce, Management or an accounting related field
Added 10 mins ago
Project Manager - Halifax
RBC
Bedford, QC · Halifax, NS
Full-time
…and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth…
Added 10 mins ago
Branch Manager (Broadmead Branch)
RBC
Saanich, BC
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 10 mins ago
Manager AML Risk Analytics
RBC
Toronto, ON
Full-time
The Manager, AML Risk Analytics is an execution-focused role positioned at the intersection of advanced data analytics and investigative intelligence within our financial crime prevention…
Added 10 mins ago
Senior Manager, AML Risk Analytics
RBC
Toronto, ON
Full-time
The Senior manager, AML Risk Analytics is a transformational role that bridges risk strategy, transaction monitoring, and investigative operations, ensuring effective financial crime…
Added 10 mins ago
Associate
RBC
Burlington, ON
Full-time
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
Added 10 mins ago
Senior Project Manager
RBC
Toronto, ON
Full-time
As a Senior Project Manager within the TEO Transformation Office, you will be responsible for managing the end-end execution of transformation projects across TEO. You will play a key role…
Added 10 mins ago
Client Advisor
RBC
Winnipeg, MB
Full-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 10 mins ago
Relationship Manager, Business Markets
RBC
Rimouski, QC
Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 10 mins ago
Senior Relationship Manager, Commercial Financial Services
RBC
Montreal, QC · Brossard, QC
Full-time
Added 10 mins ago
Investment Associate
RBC
Coquitlam, BC
Full-time
Stay current on reading and research specific to the Portfolio Manager’s investment discipline & strategy
Added 25 mins ago
Operations Manager/Gestionnaire des opérations
Provincial Employment Roundtable - Table ronde provinciale sur l’emploi
Montreal, QC
Full-time
Reporting directly to the Executive Director, the Operations Manager (1-year contract, full-time, with potential for renewal) is PERT's operational backbone. You will work with the…
Added 25 mins ago
Senior Procurement Analyst
Hays
Toronto, ON
$80,000 to $83,000 CAD / year
Full-time
Reporting to the Manager, Strategic Procurement, the Senior Analyst, Procurement (Heavy Mobile Mining Equipment) will be responsible for developing and executing sourcing strategies for…
Added 25 mins ago
Store Manager
The Salvation Army in Canada
Calgary, AB
Full-time
Work with Salvation Army agencies to delivery emergency and disaster services as assigned by District Manager
Added 25 mins ago
Maintenance Manager
COGIR Real Estate
Toronto, ON
Full-time
As our next Maintenance Manager you are a maintenance professional ready to engage in hands-on tasks when needed. As a working manager, you will guide the environmental services team in…
Added 25 mins ago
Private Wealth Tax, Manager
PwC
AB
Full-time
As a PwC Private Tax Manager, you’ll work as part of a team of problem solvers, helping to solve complex business transactions, deliver high-quality client service and operational…
Added 25 mins ago
Senior Governance & Control Analyst (Developer)
TD
Saint John, NB · Toronto, ON · Burlington, ON · Markham, ON · Montreal, QC · Halifax, NS
Full-time
Added 25 mins ago
Senior Personal Banker - Investing - Mandarin and/or Cantonese Language Skills an Asset
TD
Vancouver, BC
Full-time
Added 40 mins ago
Team Lead, Accounts Payable
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
Full-time
Monitor team KPIs, including invoice volume, accuracy, and turnaround times, and flag recurring issues or delays to the Senior AP Manager and AP Supervisor;
Added 40 mins ago
Community Operations Manager
Amica Senior Lifestyles
Mississauga, ON
A day in the life of the Community Operations Manager:

GAM Technical Services

Client Success Manager

Calgary, AB, T2H 1Y8, Canada

Job type: Full-time
Experience: 3+ years of experience in customer success, account management, or client services in a B2B environment;
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

About GAM Tech

GAM Tech is a security-first Managed Service Provider (MSP) supporting small and mid-sized businesses across Canada. We are SOC2 certified and a Certified B Corporation, with our largest team at our Calgary HQ and people in nine cities across the country.

Our mission is to create fun, success, and innovation for our people and customers. We live by our core values: Teamwork, Care, Communication, Accountability, and Positive Attitude.

Position Overview

We’re looking for a Client Success Manager to own the relationship with a portfolio of our managed services clients, typically businesses with 20 to 200 users.

Our technicians fix the problems. You make sure the client is achieving what they need from their technology, understands the value they are getting, trusts us with their technology roadmap, and stays with us for the long term.

You are the person a business owner calls when they want a straight answer, and the person who notices a relationship cooling before the client says a word.

Clear, proactive communication and disciplined follow-through are essential for success in this role.

Your goal: make sure every client in your portfolio gets real business outcomes from their technology, and stays with GAM Tech because of them.

Compensation

💰 On-target earnings of $60,000 to $90,000 per year, plus bonuses

In addition to a base salary, this role is eligible for performance bonuses tied to client retention and account growth, as well as benefits and other rewards.

Final offers are based on experience and demonstrated results in account management or customer success.

Key Responsibilities

Client Relationship Ownership

Act as the primary business point of contact for an assigned portfolio of managed services clients.
Lead the onboarding handoff from sales to service, making sure new clients know who to call, what to expect, and what was promised.
Run regular business reviews with client leadership, covering service performance, security posture, and a forward-looking technology roadmap.
Build relationships beyond a single contact at each client so the account never depends on one person.

Retention & Renewals

Own the renewal cycle for your portfolio and start renewal conversations well ahead of term end.
Monitor client health using ticket trends, satisfaction feedback, and engagement, and act early on warning signs.
Handle difficult conversations directly, including service concerns, price changes, and scope disputes.

Account Growth

Identify opportunities that genuinely help the client, such as hardware lifecycle refreshes, security upgrades, Microsoft 365 improvements, and projects.
Work with our technical and sales teams to scope and present proposals in line with GAM Tech pricing policy.
Track the pipeline of opportunities within your portfolio and follow each one through to a decision.

Service Coordination & Escalations

Coordinate with Service Delivery on escalations and keep the client updated until the issue is resolved.
Resolve billing and invoicing questions with our finance and admin team.
Bring client feedback back into the business so recurring issues get fixed at the root.

Reporting & Documentation

Keep client records, meeting notes, and opportunities up to date in our CRM and PSA with attention to detail.
Report on portfolio health, renewals, and growth to leadership on a regular cadence.

Qualifications & Experience

3+ years of experience in customer success, account management, or client services in a B2B environment; MSP or IT services experience is a strong asset.
Experience managing renewals and recurring revenue clients, not just one-time sales.
Comfort discussing technology and cybersecurity with business owners in plain language; you do not need to be a technician, but you need to understand what our team does and why it matters.
Excellent written and verbal communication; you keep clients informed without being asked, and you are comfortable delivering bad news.
Strong organization and follow-through; you manage a full portfolio of clients, and nothing goes quiet.
Commercial awareness; you understand how retention and account growth drive the business.
Experience with HubSpot, HaloPSA, or similar CRM and PSA tools is an asset.
Valid driver’s license and access to a vehicle for client site visits.
Fluency in English is required.

What We Offer

Base salary between $60,000–$90,000, plus performance-based bonuses and benefits.
Unlimited paid vacation; we support people taking the time they need for family and personal matters.
Comprehensive benefits package, including health and dental coverage.
Monthly company lunches and social events, fully paid.
A portfolio of long-term clients and a security-first service you can stand behind.
Fun, collaborative workplace culture focused on teamwork and continuous improvement.

Work Schedule

Full-time, Monday–Friday, based at our Calgary office, with flexibility to work from home when you need to handle things at home.

Regular visits to client sites in Calgary and the surrounding area.

Our Hiring Process

Apply online.
Complete a short personality and aptitude assessment to help ensure you’re a great fit for our awesome team.
Show off your personality in a short video interview.
Meet your future manager for a deeper conversation about client scenarios and your experience.
Final chat with our leadership to make sure we’re the right fit for each other.
Start your dream job at GAM Tech!

Additional Information

We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know, and we’ll ensure reasonable arrangements are made.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

No phone calls or website inquiries, please.

Apply About employer

More about this job

Responsibilities

The Client Success Manager owns the relationship with a portfolio of managed services clients, ensuring they achieve business outcomes through technology. Responsibilities include leading onboarding, conducting business reviews, managing renewals, and identifying account growth opportunities.

Requirements

Candidates must have 3+ years of experience in customer success or account management, preferably in an MSP or IT services environment. Strong communication, organizational skills, and the ability to discuss technology with business owners are essential.

Skills

Account management
Customer success
Renewals
Cybersecurity awareness
Technical roadmap planning
Communication
Problem solving
CRM
PSA
HubSpot
HaloPSA
Business reviews
Retention strategy
Account growth
Service coordination

Benefits

Performance bonuses
Unlimited paid vacation
Health coverage
Dental coverage
Monthly company lunches
Social events

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
MSP
SOC2
B Corporation
Client Success
Account Management
Renewals
Cybersecurity
Microsoft 365
CRM
PSA
HubSpot
HaloPSA
Business Reviews
Retention
Technology Roadmap
Service Delivery
B2B
Account Growth
Client Onboarding

Report this job