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RI
Warehouse Manager
Rentokil Initial
Calgary, AB
- $65,000 CAD / year
- Full-time
The Warehouse Manager will be responsible for managing staff, ensuring efficient workflow, maintaining inventory accuracy, and driving continuous improvement initiatives.The Warehouse…
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SH
Clerk 2 - Primary Care
Southern Health-Santé Sud
Franklin, MB · Emerson-Franklin, MB
- Full-time
…Practitioner), and directly reporting to the Director Health Services or Manager Health Services, the Clerk 2 - Primary Care provides clerical support to the department. The incumbent is…
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KB
Delivery Truck Driver, Class 5
Kent Building Supplies
Fredericton, NB
- Full-time
Added just now
SL
Engineering Manager
Strescon Limited
Saint John, NB
- Full-time
We are seeking an Engineering Manager (P.Eng.) to join our Engineering team. This role is ideal for an experienced engineering leader who is passionate about developing high-performing…
Added just now
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Kitchener, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
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SD
Assistant Front Store Manager, Hourly Union Full Time Flexible Shifts
Shoppers Drug Mart
Sydney, NS
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
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Self Checkout Attendant
Walmart
Fort Saskatchewan, AB
- Part-time
…and escalate cash or technical issues to the Customer Service…
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(CAN) Asset Protection Associate
Walmart
Lloydminster, AB
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 14 mins ago
EW
Project Manager
ERCO Worldwide
Saskatoon, SK
- Full-time
ERCO Worldwide is looking for a Project Manager to join our Saskatoon team! The Project Manager leads development and execution of projects to improve process safety, operations,…
Added 14 mins ago
F
Gestionnaire de projets / Project Manager
FluksAqua
Montreal, QC
- Full-time
…transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges…
Added 14 mins ago
WS
Senior Finance Analyst, Operations Finance & Analytics
Wolf Steel Ltd
Barrie, ON
- Full-time
…Operations, Supply Chain, Sales, HR, IT, and Finance to explain business performance, identify risks and opportunities, and support informed operating and investment decisions. Owns…
Added 14 mins ago
NF
Front End Assistant Department Manager Part Time Day
No Frills
Saskatoon, SK
- Part-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 14 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…drive efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness…
Added 14 mins ago
CF
Quality Assurance Technician
Cavendish Farms
Chatham-Kent, ON · Wheatley, ON
- Full-time
This permanent, full-time, entry-level role reports to the Quality Assurance Manager. The QA Technician makes sure products meet customer specifications and food safety standards. The role…
Added 14 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 14 mins ago
HT
Financial Manager (CSM)
Husky Technologies
Bolton, ON
- Full-time
Evaluate financial performance of new service products, metrics to drive critical business behavior as well as structures, systems and processes that lead to ease of analysis and reporting
Added 14 mins ago
CF
Cost Accounting Manager
Cavendish Farms
Lethbridge, AB
- Full-time
The Cost Accounting Manager will oversee all technical aspects of the plant’s accounting resources, analysis and reporting of plant costing information. Accounts for and communicates…
Added 14 mins ago
AE
Intermediate Civil Engineer
Associated Engineering
Calgary, AB
- Full-time
…government administrators for the benefit of clients, projects and business…
Added 14 mins ago
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Sr. Advisor, Procurement Operations
Nutrien
Calgary, AB
- Full-time
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each…
Added 14 mins ago
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Civil Engineer
Associated Engineering
Calgary, AB
- Full-time
…government administrators for the benefit of clients, projects and business…
Added 14 mins ago
FR
Part-Time Building Operator
FirstService Residential Canada
Calgary, AB
- Part-time
…government codes and regulations. Reporting to the Community Manager the Concierge will assist in the preventative maintenance and repair of electrical, hydraulic, mechanical and general…
Added 15 mins ago
AE
Project Manager
Associated Engineering
Calgary, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager to join our team in our Calgary office. In this role you will be…
Added 15 mins ago
CW
General Manager Manufacturing Division
Centra Windows & Install Pros
Calgary, AB
- $200,000 to $250,000 CAD / year
- Full-time
As General Manager, Manufacturing Division, you will lead our manufacturing operations across British Columbia and Alberta with full accountability for performance, quality, profitability,…
Added 15 mins ago
BI
Corporate Controller
Belkorp Industries
Vancouver, BC
- Full-time
…and long-standing relationships, we work collaboratively with business leaders and their management teams to meet the needs of tomorrow. Whether as an owner, operator, partner, or investor,…
Added 15 mins ago
GO
Manager of Operations and Administrative Services
Government of Manitoba
Winnipeg, MB
- Full-time
…sectors. Reporting to the Director, Community Grants Branch, the Manager of Operations and Administrative Services provides leadership for divisional administrative, financial, operational,…

GAM Technical Services

L1 Support Hero

Vancouver, BC, V6B 3M1, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1+ years of experience in IT support, help desk, or a customer service role within a technical environment.
Posting language: English
Posted: May 29, 2026

Original job description

About GAM Tech

GAM Tech is a security-first Managed Service Provider (MSP) supporting small and mid-sized businesses across Canada. We are SOC2 certified and a Certified B Corporation, with our largest team at our Calgary HQ and people in several other provinces.

Our mission is to create fun, success, and innovation for our people and customers. We live by our core values - Teamwork, Care, Communication, Accountability, and Positive Attitude - to ensure our clients receive the best possible IT support and business solutions.

Position Overview

We’re looking for an enthusiastic Chinese speaking L1 Support Hero to join our Service Delivery team as the first line of defense for IT support.

As a key member of our front-line team, you will handle incoming support requests, troubleshoot user issues, and escalate more complex problems to the L2 team when necessary. You are the first voice our clients hear when something is broken, and the person who decides how quickly it gets fixed.

Compensation

💰 Total Compensation Range: $40,000 – $60,000 per year This range reflects total compensation, including base salary, performance incentives, benefits, and other rewards. Final offers are based on experience, technical ability, and certifications.

Key Responsibilities

Front-Line Service Desk

Serve as the first point of contact for clients via phone, email, or ticketing system, ensuring all requests are logged accurately.
Triage and prioritize incoming tickets against our service level agreements, escalating urgent issues without delay.
Maintain excellent customer communication, ensuring users are informed of progress and resolution status.
Escalate unresolved incidents to the L2 Support Team with clear documentation and a full history of what you have already tried.

Technical Troubleshooting

Troubleshoot and resolve common technical issues related to hardware, software, networks, and cloud services.
Support Microsoft 365, Windows, macOS, Entra ID and Active Directory, printing, and end-user connectivity.
Complete user onboarding and offboarding requests, account changes, and permission updates accurately and on time.
Follow established troubleshooting workflows and company best practices.

Security & Compliance

Handle client data and credentials in line with our SOC2 controls and internal security policies.
Respond to security alerts and suspicious activity by following documented procedures and escalating promptly to the security team.
Support multi-factor authentication, endpoint protection, and patching tasks across managed client environments.

Documentation & Continuous Improvement

Document all interactions, steps, and resolutions in HaloPSA with attention to detail.
Assist in maintaining and improving the knowledge base and internal documentation.
Flag recurring issues and manual tasks that should be fixed at the root or automated.
Collaborate closely with other IT support teams to ensure smooth service delivery.
Stay current with new technologies, IT tools, and industry best practices to continually improve service quality.

Qualifications & Experience

1+ years of experience in IT support, help desk, or a customer service role within a technical environment.
Basic understanding of Windows, macOS, Microsoft 365, Active Directory, and networking fundamentals.
Strong troubleshooting and problem-solving skills; you work a problem methodically rather than guessing.
Excellent communication and customer service skills; you explain technical issues in plain language and keep people updated without being asked.
Strong personal organization and follow-through; you manage a queue of competing tickets without letting anything go quiet.
Fluency in Chinese and English
Experience using HaloPSA, N-able, or similar RMM/ITSM tools is an asset.
Certifications such as CompTIA A+, ITIL, or Microsoft 365 fundamentals are an asset but not required.
A passion for technology and learning; eager to grow and advance within the team.

What We Offer

Total compensation package between $40,000–$60,000, including base pay, benefits, and performance-based incentives.
Comprehensive benefits package including health and dental coverage, and paid training/certifications.
Collaborative, on-site work environment with a supportive and friendly team.
Opportunities for career growth, with mentorship from senior technicians and clear advancement paths.
Fun, inclusive workplace culture focused on teamwork and continuous improvement.
The opportunity to work with modern technology in a growing, innovative MSP environment.

Work Schedule Full-time, Monday–Friday. Occasional evening or weekend work may be required for critical support or project-related tasks.

Our Hiring Process

Apply online.
Complete a short personality and aptitude assessment - to help ensure you’re a great fit for our awesome team.
Show off your personality in a short video interview.
Meet your future manager for a technical and behavioural conversation.
Final chat with our Service Delivery leadership - to make sure we’re the right fit for each other.
Start your dream job at GAM Tech!

Additional Information We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know and we’ll ensure reasonable arrangements are made.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls or website inquiries, please.

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More about this job

Responsibilities

Serve as the first point of contact for client IT requests, troubleshoot common hardware, software, network, and cloud issues, and escalate complex or urgent incidents with clear documentation. Maintain accurate records in HaloPSA, support user account changes and security procedures, and contribute to knowledge-base improvements and service quality.

Requirements

Requires at least one year of IT support, help desk, or technical customer service experience, basic knowledge of Windows, macOS, Microsoft 365, Active Directory, and networking, and fluency in Chinese and English. Strong troubleshooting, communication, organization, and follow-through are expected; experience with HaloPSA or similar tools and relevant certifications are assets but not required.

Skills

IT Support
Help Desk Support
Technical Troubleshooting
Customer Service
Ticket Triage
Incident Escalation
Windows
macOS
Microsoft 365
Active Directory
Entra ID
Networking
Security Compliance
Documentation
Chinese
English

Benefits

Health Coverage
Dental Coverage
Paid Training
Paid Certifications
Performance-Based Incentives
Career Growth Opportunities
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
Service Desk
IT Support
Help Desk
Hardware
Software
Networking
Cloud Services
Microsoft 365
Windows
macOS
Entra ID
Active Directory
HaloPSA
N-able
RMM
ITSM
SOC 2
Multi-Factor Authentication
Endpoint Protection
Patching
Service Level Agreements
Ticket Triage
Incident Escalation
User Onboarding
User Offboarding
Knowledge Base
CompTIA A+
ITIL
Microsoft 365 Fundamentals

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