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Added 9 mins ago
AC
Food Service Worker
Aramark Canada
Tillsonburg, ON
- Full-time
The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of…
Added 9 mins ago
NF
Produce Clerk- PT- Evening
No Frills
Warman, SK
- Part-time
Added 9 mins ago
EG
Class 3 Driver
Emterra Group
Prince George, BC
- Full-time
…companies. organizations have been deemed to be an “essential service” by providing collection and processing for recycling, organics, and waste that keep our communities clean and safe.…
Added 9 mins ago
AC
Grill Cook
Aramark Canada
Brampton, ON
- Full-time
Added 9 mins ago
AC
EVS Manager - Healthcare
Aramark Canada
Calgary, AB
- Full-time
Added 9 mins ago
TW
Sales Manager
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Barrie, ON
- Full-time
Added 9 mins ago
TW
Sales Manager
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Newmarket, ON
- Full-time
Added 9 mins ago
LC
Delivery Person, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
St. Thomas, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 9 mins ago
NC
Program Assistant – Moose Factory (26-35)
Northern College of Applied Arts and Technology
ON · Moose Factory, ON
- Full-time
Added 9 mins ago
R-
Temporary Fashion Associate - Reitmans
RCL - Reitmans Canada Ltd/Ltée
Calgary, AB
- Part-time
Added 9 mins ago
S
In Store Bakery - Manager Bakery
Sobeys
St. Thomas, ON
- Full-time
Added 9 mins ago
AB
Front House
And Banh Mi
Toronto, ON
- Part-time
…high-quality ingredients, consistent preparation, and friendly service. Team members join a small, collaborative environment where attention to detail and a passion for food and beverage…
Added 9 mins ago
AC
Food Service Worker Lead
Aramark Canada
Toronto, ON
- Full-time
The Food Service Worker is responsible for the preparation, assembly, and service of food items while ensuring a high standard of customer service. This role requires adherence to…
Added 9 mins ago
L
Assistant Manager
LensCrafters
Mississauga, ON
- Full-time
Added 9 mins ago
AC
Tim Hortons Team Lead
Aramark Canada
Halifax, NS
- Full-time
…employer and trusted hospitality partner. Because we're rooted in service, we do great things for our people, our partners, our communities, and our…
Added 9 mins ago
L
Assistant Manager
LensCrafters
Toronto, ON · Etobicoke, ON
- Full-time
Added 9 mins ago
NF
Student, Franchise Part Time Day
No Frills
Toronto, ON
- Part-time
Added 9 mins ago
DG
Service Lot Attendant
Dilawri Group of Companies
Vancouver, BC
- Full-time
Added 9 mins ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 9 mins ago
GE
Route Manager
GFL Environmental Inc.
Coquitlam, BC
- Full-time
…and resources to deliver safe, efficient, and fully compliant service across all contract zones. The ideal candidate will optimize multi-stream residential routing, manage municipal and…
Added 9 mins ago
NF
Meat Clerk Part Time Day
No Frills
Surrey, BC
- Part-time
Added 9 mins ago
LC
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 9 mins ago
Starbucks Barista
Canad Inns
Winnipeg, MB
At Starbucks, we're passionate about creating exceptional experiences for every customer who walks through our doors. As a Barista, you will play a key role in delivering exceptional…
Added 9 mins ago
Kitchen Steward
Canad Inns
Winnipeg, MB
Added 9 mins ago
DB
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
- Part-time
…sold by them and taking care of them with one of the highest customer service scores in…

GAM Technical Services

L1 Support Hero

Vancouver, BC, V6B 3M1, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1+ years of experience in IT support, help desk, or a customer service role within a technical environment.
Posting language: English
Posted: May 29, 2026

Original job description

About GAM Tech

GAM Tech is a security-first Managed Service Provider (MSP) supporting small and mid-sized businesses across Canada. We are SOC2 certified and a Certified B Corporation, with our largest team at our Calgary HQ and people in several other provinces.

Our mission is to create fun, success, and innovation for our people and customers. We live by our core values - Teamwork, Care, Communication, Accountability, and Positive Attitude - to ensure our clients receive the best possible IT support and business solutions.

Position Overview

We’re looking for an enthusiastic Chinese speaking L1 Support Hero to join our Service Delivery team as the first line of defense for IT support.

As a key member of our front-line team, you will handle incoming support requests, troubleshoot user issues, and escalate more complex problems to the L2 team when necessary. You are the first voice our clients hear when something is broken, and the person who decides how quickly it gets fixed.

Compensation

💰 Total Compensation Range: $40,000 – $60,000 per year This range reflects total compensation, including base salary, performance incentives, benefits, and other rewards. Final offers are based on experience, technical ability, and certifications.

Key Responsibilities

Front-Line Service Desk

Serve as the first point of contact for clients via phone, email, or ticketing system, ensuring all requests are logged accurately.
Triage and prioritize incoming tickets against our service level agreements, escalating urgent issues without delay.
Maintain excellent customer communication, ensuring users are informed of progress and resolution status.
Escalate unresolved incidents to the L2 Support Team with clear documentation and a full history of what you have already tried.

Technical Troubleshooting

Troubleshoot and resolve common technical issues related to hardware, software, networks, and cloud services.
Support Microsoft 365, Windows, macOS, Entra ID and Active Directory, printing, and end-user connectivity.
Complete user onboarding and offboarding requests, account changes, and permission updates accurately and on time.
Follow established troubleshooting workflows and company best practices.

Security & Compliance

Handle client data and credentials in line with our SOC2 controls and internal security policies.
Respond to security alerts and suspicious activity by following documented procedures and escalating promptly to the security team.
Support multi-factor authentication, endpoint protection, and patching tasks across managed client environments.

Documentation & Continuous Improvement

Document all interactions, steps, and resolutions in HaloPSA with attention to detail.
Assist in maintaining and improving the knowledge base and internal documentation.
Flag recurring issues and manual tasks that should be fixed at the root or automated.
Collaborate closely with other IT support teams to ensure smooth service delivery.
Stay current with new technologies, IT tools, and industry best practices to continually improve service quality.

Qualifications & Experience

1+ years of experience in IT support, help desk, or a customer service role within a technical environment.
Basic understanding of Windows, macOS, Microsoft 365, Active Directory, and networking fundamentals.
Strong troubleshooting and problem-solving skills; you work a problem methodically rather than guessing.
Excellent communication and customer service skills; you explain technical issues in plain language and keep people updated without being asked.
Strong personal organization and follow-through; you manage a queue of competing tickets without letting anything go quiet.
Fluency in Chinese and English
Experience using HaloPSA, N-able, or similar RMM/ITSM tools is an asset.
Certifications such as CompTIA A+, ITIL, or Microsoft 365 fundamentals are an asset but not required.
A passion for technology and learning; eager to grow and advance within the team.

What We Offer

Total compensation package between $40,000–$60,000, including base pay, benefits, and performance-based incentives.
Comprehensive benefits package including health and dental coverage, and paid training/certifications.
Collaborative, on-site work environment with a supportive and friendly team.
Opportunities for career growth, with mentorship from senior technicians and clear advancement paths.
Fun, inclusive workplace culture focused on teamwork and continuous improvement.
The opportunity to work with modern technology in a growing, innovative MSP environment.

Work Schedule Full-time, Monday–Friday. Occasional evening or weekend work may be required for critical support or project-related tasks.

Our Hiring Process

Apply online.
Complete a short personality and aptitude assessment - to help ensure you’re a great fit for our awesome team.
Show off your personality in a short video interview.
Meet your future manager for a technical and behavioural conversation.
Final chat with our Service Delivery leadership - to make sure we’re the right fit for each other.
Start your dream job at GAM Tech!

Additional Information We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know and we’ll ensure reasonable arrangements are made.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls or website inquiries, please.

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for client IT requests, troubleshoot common hardware, software, network, and cloud issues, and escalate complex or urgent incidents with clear documentation. Maintain accurate records in HaloPSA, support user account changes and security procedures, and contribute to knowledge-base improvements and service quality.

Requirements

Requires at least one year of IT support, help desk, or technical customer service experience, basic knowledge of Windows, macOS, Microsoft 365, Active Directory, and networking, and fluency in Chinese and English. Strong troubleshooting, communication, organization, and follow-through are expected; experience with HaloPSA or similar tools and relevant certifications are assets but not required.

Skills

IT Support
Help Desk Support
Technical Troubleshooting
Customer Service
Ticket Triage
Incident Escalation
Windows
macOS
Microsoft 365
Active Directory
Entra ID
Networking
Security Compliance
Documentation
Chinese
English

Benefits

Health Coverage
Dental Coverage
Paid Training
Paid Certifications
Performance-Based Incentives
Career Growth Opportunities
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
Service Desk
IT Support
Help Desk
Hardware
Software
Networking
Cloud Services
Microsoft 365
Windows
macOS
Entra ID
Active Directory
HaloPSA
N-able
RMM
ITSM
SOC 2
Multi-Factor Authentication
Endpoint Protection
Patching
Service Level Agreements
Ticket Triage
Incident Escalation
User Onboarding
User Offboarding
Knowledge Base
CompTIA A+
ITIL
Microsoft 365 Fundamentals

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