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N
Manufacturing Manager
NPAworldwide
Brantford, ON
- Full-time
Ensure compliance with Workplace Health & Safety legislation, environmental
Added 9 mins ago
LH
Job Title Program Support Worker
Lookout Housing + Health Society
Surrey, BC
- Internship
…(Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required…
Added 9 mins ago
WI
Housekeeping Leader - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
…Conduct inspections to ensure that departmental standards and health and safety regulations are being…
Added 9 mins ago
TO
Finance Clerk
Town of Pelham
Fonthill, ON
- Full-time
Comply with the Occupational Health and Safety Act and the policies, procedures, and practices developed by the Town. Perform work in a safe and healthy manner and ensure timely reporting…
Added 9 mins ago
WI
Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Have an active role in the Health and Safety program within the Spa.
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S
Business Metrics Analyst
SaskTel
Regina, SK
- Full-time
Complies with all safety, health and environmental policies, programs and standards at all times.
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X
Material Handler
Xerxes
AB · Edmonton, AB
- Full-time
Strong organization and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
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X
Assembler - 2nd Shift
Xerxes
AB · Edmonton, AB
- Full-time
Follow health, safety, and security requirements, report incidents immediately, and participate in investigations as required.
Added 9 mins ago
LH
PTA-Physiotherapy Assistant
Lifemark Health Group
Orillia, ON
- Internship
…thinking; assist with career development; we support personal health and wellness; and devoted to making a real impact in the communities that we live and work…
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B
Facility Supervisor
BGIS
Lethbridge, AB
- Full-time
…and guidelines related to environmental, building code and health and safety issues by applying cursory knowledge of legislation related to these…
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OG
Olive Garden, Waterloo - General Manager
Olive Garden Canada
Waterloo, ON
- Full-time
One key to our success is the high standards we set for ourselves and each other. That includes placing the health and safety of our team members and guests as a top priority. We are…
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S
Machining Production Manager
Safran
Mirabel, QC
- Full-time
…in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under their supervision are the methods agents or operational programmers and the…
Added 9 mins ago
OG
Olive Garden, Waterloo - Service Manager
Olive Garden Canada
Waterloo, ON
- Full-time
One key to our success is the high standards we set for ourselves and each other. That includes placing the health and safety of our team members and guests as a top priority. We are…
Added 9 mins ago
FN
Regional Manager, Primary Care
First Nations Health Authority
Ladysmith, BC
- Full-time
The First Nations-led Primary Health Care Initiative (FNPCI) is working to bring culturally safe primary health care services closer to home. As part of FNPCI, First Nations-led Primary…
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B
Facility Manager III
BGIS
Mississauga, ON
- Full-time
…and guidelines related to environmental, building code and health and safety issues by applying cursory knowledge of legislation related to these…
Added 9 mins ago
MG
Production Team Lead
Mircom Group of Companies
Vaughan, ON
- Full-time
…Team Lead who can keep up with a challenging and dynamic work environment and someone who prides themselves with integrity and excellence. The Production lead hand contributes to the…
Added 9 mins ago
LO
Aftercare Associate
Lap of Love Veterinary Hospice
Toronto, ON
- Full-time
Operate and monitor aquamation machines and related equipment, adhering strictly to established health & safety protocols to ensure a safe, dignified, and compliant process
Added 9 mins ago
SG
Logistics Administrator
Superior Gas Liquids
Calgary, AB
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Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Added 9 mins ago
HD
Homeroom Teacher (Grades 3–4)
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Hamilton, ON
- Contract
…Islamic atmosphere with smaller class sizes, following all safety standards set out by the Ministry of Education and Public Health. You will teach English, Math, Science, Social Studies,…
Added 9 mins ago
DU
ROV Technician
Dalhousie University
Halifax, NS
- Full-time
…Our total compensation package includes a voluntary RRSP , health and dental plans, a wellness allowance, an employee and family assistance program and a tuition assistance…
Added 9 mins ago
RS
Building Attendant
Rundle Schools
Calgary, AB
- Full-time
…opportunities. Rundle students thrive in a safe, caring and kind…
Added 9 mins ago
LC
CS Instructor - Estimating Construction Costs (PROP 1085)
Langara College
Vancouver, BC
- Part-time
Creates an environment conducive to purposeful learning and positive interaction
Added 9 mins ago
TS
Direct Care Worker
The Salvation Army in Canada
Vancouver, BC
- Part-time
…including domestic violence/abuse, substance abuse, mental health, and homelessness issues is required for this position. Six months’ experience in a related residential environment is…
Added 9 mins ago
LH
Job Title Program Resource Worker
Lookout Housing + Health Society
North Vancouver, BC
- Internship
…(Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required…
Added 9 mins ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Duncan, BC
- Internship
…(Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required…

GAM Technical Services

L1 Support Hero

Vancouver, BC, V6B 3M1, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1+ years of experience in IT support, help desk, or a customer service role within a technical environment.
Posting language: English
Posted: May 29, 2026

Original job description

About GAM Tech

GAM Tech is a security-first Managed Service Provider (MSP) supporting small and mid-sized businesses across Canada. We are SOC2 certified and a Certified B Corporation, with our largest team at our Calgary HQ and people in several other provinces.

Our mission is to create fun, success, and innovation for our people and customers. We live by our core values - Teamwork, Care, Communication, Accountability, and Positive Attitude - to ensure our clients receive the best possible IT support and business solutions.

Position Overview

We’re looking for an enthusiastic Chinese speaking L1 Support Hero to join our Service Delivery team as the first line of defense for IT support.

As a key member of our front-line team, you will handle incoming support requests, troubleshoot user issues, and escalate more complex problems to the L2 team when necessary. You are the first voice our clients hear when something is broken, and the person who decides how quickly it gets fixed.

Compensation

💰 Total Compensation Range: $40,000 – $60,000 per year This range reflects total compensation, including base salary, performance incentives, benefits, and other rewards. Final offers are based on experience, technical ability, and certifications.

Key Responsibilities

Front-Line Service Desk

Serve as the first point of contact for clients via phone, email, or ticketing system, ensuring all requests are logged accurately.
Triage and prioritize incoming tickets against our service level agreements, escalating urgent issues without delay.
Maintain excellent customer communication, ensuring users are informed of progress and resolution status.
Escalate unresolved incidents to the L2 Support Team with clear documentation and a full history of what you have already tried.

Technical Troubleshooting

Troubleshoot and resolve common technical issues related to hardware, software, networks, and cloud services.
Support Microsoft 365, Windows, macOS, Entra ID and Active Directory, printing, and end-user connectivity.
Complete user onboarding and offboarding requests, account changes, and permission updates accurately and on time.
Follow established troubleshooting workflows and company best practices.

Security & Compliance

Handle client data and credentials in line with our SOC2 controls and internal security policies.
Respond to security alerts and suspicious activity by following documented procedures and escalating promptly to the security team.
Support multi-factor authentication, endpoint protection, and patching tasks across managed client environments.

Documentation & Continuous Improvement

Document all interactions, steps, and resolutions in HaloPSA with attention to detail.
Assist in maintaining and improving the knowledge base and internal documentation.
Flag recurring issues and manual tasks that should be fixed at the root or automated.
Collaborate closely with other IT support teams to ensure smooth service delivery.
Stay current with new technologies, IT tools, and industry best practices to continually improve service quality.

Qualifications & Experience

1+ years of experience in IT support, help desk, or a customer service role within a technical environment.
Basic understanding of Windows, macOS, Microsoft 365, Active Directory, and networking fundamentals.
Strong troubleshooting and problem-solving skills; you work a problem methodically rather than guessing.
Excellent communication and customer service skills; you explain technical issues in plain language and keep people updated without being asked.
Strong personal organization and follow-through; you manage a queue of competing tickets without letting anything go quiet.
Fluency in Chinese and English
Experience using HaloPSA, N-able, or similar RMM/ITSM tools is an asset.
Certifications such as CompTIA A+, ITIL, or Microsoft 365 fundamentals are an asset but not required.
A passion for technology and learning; eager to grow and advance within the team.

What We Offer

Total compensation package between $40,000–$60,000, including base pay, benefits, and performance-based incentives.
Comprehensive benefits package including health and dental coverage, and paid training/certifications.
Collaborative, on-site work environment with a supportive and friendly team.
Opportunities for career growth, with mentorship from senior technicians and clear advancement paths.
Fun, inclusive workplace culture focused on teamwork and continuous improvement.
The opportunity to work with modern technology in a growing, innovative MSP environment.

Work Schedule Full-time, Monday–Friday. Occasional evening or weekend work may be required for critical support or project-related tasks.

Our Hiring Process

Apply online.
Complete a short personality and aptitude assessment - to help ensure you’re a great fit for our awesome team.
Show off your personality in a short video interview.
Meet your future manager for a technical and behavioural conversation.
Final chat with our Service Delivery leadership - to make sure we’re the right fit for each other.
Start your dream job at GAM Tech!

Additional Information We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know and we’ll ensure reasonable arrangements are made.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls or website inquiries, please.

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for client IT requests, troubleshoot common hardware, software, network, and cloud issues, and escalate complex or urgent incidents with clear documentation. Maintain accurate records in HaloPSA, support user account changes and security procedures, and contribute to knowledge-base improvements and service quality.

Requirements

Requires at least one year of IT support, help desk, or technical customer service experience, basic knowledge of Windows, macOS, Microsoft 365, Active Directory, and networking, and fluency in Chinese and English. Strong troubleshooting, communication, organization, and follow-through are expected; experience with HaloPSA or similar tools and relevant certifications are assets but not required.

Skills

IT Support
Help Desk Support
Technical Troubleshooting
Customer Service
Ticket Triage
Incident Escalation
Windows
macOS
Microsoft 365
Active Directory
Entra ID
Networking
Security Compliance
Documentation
Chinese
English

Benefits

Health Coverage
Dental Coverage
Paid Training
Paid Certifications
Performance-Based Incentives
Career Growth Opportunities
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
Service Desk
IT Support
Help Desk
Hardware
Software
Networking
Cloud Services
Microsoft 365
Windows
macOS
Entra ID
Active Directory
HaloPSA
N-able
RMM
ITSM
SOC 2
Multi-Factor Authentication
Endpoint Protection
Patching
Service Level Agreements
Ticket Triage
Incident Escalation
User Onboarding
User Offboarding
Knowledge Base
CompTIA A+
ITIL
Microsoft 365 Fundamentals

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