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Added 17 mins ago
A
Compliance Officer, Temporary - 12 Months
Aviso
Vancouver, BC
- $83,000 to $90,000 CAD / year
- Temporary
Reporting to the Senior Manager, Branch Examination, the Compliance Officer is responsible for conducting onsite and/or remote branch and sub-branch examinations of CIRO dealer business…
Added 32 mins ago
TU
Trades 2 - Plumber
The University of British Columbia
Vancouver, BC
- Full-time
Supporting the health and wellbeing of our employees through:
Added 47 mins ago
WS
Senior Finance Analyst, Operations Finance & Analytics
Wolf Steel Ltd
Barrie, ON
- Full-time
Comprehensive health, dental, vision, and life insurance coverage – 100% of premiums paid by the Company!
Added 1 hour ago
SH
Chemical Scientist
Siemens Healthineers
Ottawa, ON
- Full-time
Under the supervision of the Manager, Program Management, the Chemical Scientist develops, improves, validates chemical processes and direct materials for production of new and existing…
Added 1 hour ago
AI
Adobe Site Reliability Engineer - Content Delivery Network
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
…edge configuration, DNS, certificates, cache and invalidation health, and every third-party integration on the page – Search, Consent Management, Analytics, Personalization and AI services…
Added 1 hour ago
NH
RELATIONAL SECURITY SERVICES OFFICER
Northern Health - BC
Fort St. John, BC
- Full-time
In accordance with the established mission, vision, values, and strategic priorities of Northern Health, and under the general supervision of Manager or designate, the Relational Security…
Added 1 hour ago
B
Seed Processing Supervisor
BASF
Lethbridge, AB
- Full-time
This position is directly accountable to the Clean Seed Process Manager of the Lethbridge Seed Processing Facility. The Seed Processing supervisor will be responsible for supervising and…
Added 1 hour ago
MS
Barrie Sales Manager
Michaels Stores
Barrie, ON
- Full-time
Store - TOR-BARRIE, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role…
Added 1 hour ago
A
Senior Analyst, Compliance Monitoring – Load Settlement
AESO
Calgary, AB · KPMG Tower
- Full-time
Reporting to the Manager, Transmission Tariff & Load Settlements, the Senior Analyst, Compliance Monitoring - Load Settlement is a key member of a collaborative team responsible for…
Added 1 hour ago
PC
Database Marketing Manager
Parq Casino
Vancouver, BC
- Full-time
Compliance: Ensure all CRM activities comply with data protection regulations, player health and company policies.
Added 2 hours ago
AI
Adobe Site Reliability Engineer (French)
Apptoza Inc.
Toronto, ON
- Full-time
…edge configuration, DNS, certificates, cache and invalidation health, and every third-party integration on the page – Search, Consent Management, Analytics, Personalization and AI services…
Added 2 hours ago
H
Nurse Practitioner
HealthCareersInSask.ca
Weyburn, SK
- Full-time
…evidence-informed care across continuing care, long-term care, primary health care, acute care, urgent care, and emergency settings. The position will report to and work under the direction…
Added 2 hours ago
GT
L1 Support Hero
GAM Technical Services
Vancouver, BC
- Full-time
Support multi-factor authentication, endpoint protection, and patching tasks across managed client environments.
Added 2 hours ago
AW
Senior DevSecOps Engineer
Aviso Wealth
Remote, Canada
- $120,000 to $135,000 CAD / year
- Full-time
- Remote
Reporting to the DevSecOps Manager, this role provides technical leadership, mentorship, and guidance to other Engineers while collaborating closely with teams across TSP to enhance the…
Added 2 hours ago
Hospital Based Case Coordinator (N3)-Repost
Winnipeg Regional Health Authority
Winnipeg, MB
…in a community setting. Under the general supervision of the Manager Health Services and while demonstrating a commitment to the mission, vision and values of the WRHA, the Hospital Based…
Added 3 hours ago
KC
Logistics Coordinator
Kadant Carmanah
Surrey, BC
- Full-time
Reporting to the Logistics Manager, the Logistics Coordinator is responsible for coordinating day-to-day transportation, shipping, and customs activities for domestic, cross-border, and…
Added 3 hours ago
AI
Adobe Site Reliability Engineer
Apptoza Inc.
Toronto, ON
- Full-time
…edge configuration, DNS, certificates, cache and invalidation health, and every third-party integration on the page – Search, Consent Management, Analytics, Personalization and AI services…
Added 3 hours ago
A
DevSecOps Engineer
Aviso
Vancouver, BC
- $120,000 to $130,000 CAD / year
- Full-time
Reporting to the DevSecOps Manager, this role provides technical leadership, mentorship, and guidance to other Engineers while collaborating closely with teams across TSP to enhance the…
Added 3 hours ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Part-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 3 hours ago
ML
Manager, HR Services
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
…automation, and other enabling technologies, including employee and manager…
Added 3 hours ago
ON
Legal Coordinator – OLRB Health Care Restructuring/PSLRTA Lead – Litigation Team
Ontario Nurses' Association
London, ON · Ottawa, ON · Port Hope, ON · Toronto, ON · Nepean, ON
- Full-time
…remotely and in person, and advice to lawyers on the team on health care restructuring under the Public Sector Labour Relations Transitions Act and the Labour Relations Act, and matters…
Added 3 hours ago
BU
Supervisor, Facilities Services & Trades Safety
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
…Facilities Management representative for the Cairns Family Health and Bioscience Research Complex (CFHBRC), coordinating facility operations, maintenance planning, asset stewardship,…
Added 3 hours ago
M
Environmental Management Specialist
Metrolinx
Canada
- Full-time
Comprehensive health and dental benefits, and wellness spending account
Added 3 hours ago
Project Supervisor (Homelessness Reduction) - 16 Month
County of Wellington
ON · Guelph, ON
…development opportunities to our employees, with a commitment to health and…
Added 3 hours ago
Mammography Technologist - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the supervision of the Operations Manager - BreastCheck, the incumbent will be responsible for providing and performing quality service to the clients of BreastCheck at the Winnipeg…

GAM Technical Services

L1 Support Hero

Vancouver, BC, V6B 3M1, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1+ years of experience in IT support, help desk, or a customer service role within a technical environment.
Posting language: English
Posted: May 29, 2026

Original job description

About GAM Tech

GAM Tech is a security-first Managed Service Provider (MSP) supporting small and mid-sized businesses across Canada. We are SOC2 certified and a Certified B Corporation, with our largest team at our Calgary HQ and people in several other provinces.

Our mission is to create fun, success, and innovation for our people and customers. We live by our core values - Teamwork, Care, Communication, Accountability, and Positive Attitude - to ensure our clients receive the best possible IT support and business solutions.

Position Overview

We’re looking for an enthusiastic Chinese speaking L1 Support Hero to join our Service Delivery team as the first line of defense for IT support.

As a key member of our front-line team, you will handle incoming support requests, troubleshoot user issues, and escalate more complex problems to the L2 team when necessary. You are the first voice our clients hear when something is broken, and the person who decides how quickly it gets fixed.

Compensation

💰 Total Compensation Range: $40,000 – $60,000 per year This range reflects total compensation, including base salary, performance incentives, benefits, and other rewards. Final offers are based on experience, technical ability, and certifications.

Key Responsibilities

Front-Line Service Desk

Serve as the first point of contact for clients via phone, email, or ticketing system, ensuring all requests are logged accurately.
Triage and prioritize incoming tickets against our service level agreements, escalating urgent issues without delay.
Maintain excellent customer communication, ensuring users are informed of progress and resolution status.
Escalate unresolved incidents to the L2 Support Team with clear documentation and a full history of what you have already tried.

Technical Troubleshooting

Troubleshoot and resolve common technical issues related to hardware, software, networks, and cloud services.
Support Microsoft 365, Windows, macOS, Entra ID and Active Directory, printing, and end-user connectivity.
Complete user onboarding and offboarding requests, account changes, and permission updates accurately and on time.
Follow established troubleshooting workflows and company best practices.

Security & Compliance

Handle client data and credentials in line with our SOC2 controls and internal security policies.
Respond to security alerts and suspicious activity by following documented procedures and escalating promptly to the security team.
Support multi-factor authentication, endpoint protection, and patching tasks across managed client environments.

Documentation & Continuous Improvement

Document all interactions, steps, and resolutions in HaloPSA with attention to detail.
Assist in maintaining and improving the knowledge base and internal documentation.
Flag recurring issues and manual tasks that should be fixed at the root or automated.
Collaborate closely with other IT support teams to ensure smooth service delivery.
Stay current with new technologies, IT tools, and industry best practices to continually improve service quality.

Qualifications & Experience

1+ years of experience in IT support, help desk, or a customer service role within a technical environment.
Basic understanding of Windows, macOS, Microsoft 365, Active Directory, and networking fundamentals.
Strong troubleshooting and problem-solving skills; you work a problem methodically rather than guessing.
Excellent communication and customer service skills; you explain technical issues in plain language and keep people updated without being asked.
Strong personal organization and follow-through; you manage a queue of competing tickets without letting anything go quiet.
Fluency in Chinese and English
Experience using HaloPSA, N-able, or similar RMM/ITSM tools is an asset.
Certifications such as CompTIA A+, ITIL, or Microsoft 365 fundamentals are an asset but not required.
A passion for technology and learning; eager to grow and advance within the team.

What We Offer

Total compensation package between $40,000–$60,000, including base pay, benefits, and performance-based incentives.
Comprehensive benefits package including health and dental coverage, and paid training/certifications.
Collaborative, on-site work environment with a supportive and friendly team.
Opportunities for career growth, with mentorship from senior technicians and clear advancement paths.
Fun, inclusive workplace culture focused on teamwork and continuous improvement.
The opportunity to work with modern technology in a growing, innovative MSP environment.

Work Schedule Full-time, Monday–Friday. Occasional evening or weekend work may be required for critical support or project-related tasks.

Our Hiring Process

Apply online.
Complete a short personality and aptitude assessment - to help ensure you’re a great fit for our awesome team.
Show off your personality in a short video interview.
Meet your future manager for a technical and behavioural conversation.
Final chat with our Service Delivery leadership - to make sure we’re the right fit for each other.
Start your dream job at GAM Tech!

Additional Information We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know and we’ll ensure reasonable arrangements are made.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls or website inquiries, please.

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for client IT requests, troubleshoot common hardware, software, network, and cloud issues, and escalate complex or urgent incidents with clear documentation. Maintain accurate records in HaloPSA, support user account changes and security procedures, and contribute to knowledge-base improvements and service quality.

Requirements

Requires at least one year of IT support, help desk, or technical customer service experience, basic knowledge of Windows, macOS, Microsoft 365, Active Directory, and networking, and fluency in Chinese and English. Strong troubleshooting, communication, organization, and follow-through are expected; experience with HaloPSA or similar tools and relevant certifications are assets but not required.

Skills

IT Support
Help Desk Support
Technical Troubleshooting
Customer Service
Ticket Triage
Incident Escalation
Windows
macOS
Microsoft 365
Active Directory
Entra ID
Networking
Security Compliance
Documentation
Chinese
English

Benefits

Health Coverage
Dental Coverage
Paid Training
Paid Certifications
Performance-Based Incentives
Career Growth Opportunities
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
Service Desk
IT Support
Help Desk
Hardware
Software
Networking
Cloud Services
Microsoft 365
Windows
macOS
Entra ID
Active Directory
HaloPSA
N-able
RMM
ITSM
SOC 2
Multi-Factor Authentication
Endpoint Protection
Patching
Service Level Agreements
Ticket Triage
Incident Escalation
User Onboarding
User Offboarding
Knowledge Base
CompTIA A+
ITIL
Microsoft 365 Fundamentals

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