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Added 11 mins ago
NB
Financial Advisor
National Bank of Canada
Saint-Bruno, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 12 mins ago
K
Manager, Cyber Security - Cyber Transformation and Strategy
KPMG
Vancouver, BC
- Full-time
Our Vancouver/Victoria team is looking for a highly motivated Cyber Security professional at the Manager level to join our team! As a member of KPMG Canada’s cross-functional Cyber team,…
Added 26 mins ago
VS
Special Olympics Volunteer Ski Coaches @ Earl Bale...
Volunteer Success
Toronto, ON · North York, ON
- Full-time
Associations & Service Clubs Children & Youth Community & Social Services Healthcare, Medical, & Wellness Special Education & Special Needs Sports & Recreation
Added 26 mins ago
WC
(CAN) Associé, cosmétiques
Walmart Canada
Val-d'Or, QC
- Full-time
Greets customers in a polite and friendly manner, assists with product selection, promotes products and services, helps customers locate merchandise, supports purchase decisions, and…
Added 26 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Temiskaming Shores, ON
- Full-time
Assists customers by promoting products/services, locating merchandise and making purchase decisions.
Added 26 mins ago
FN
Regional Manager,Traditional Health & Wellness
First Nations Health Authority
Ladysmith, BC
- Full-time
As the Regional Manager, Traditional Health and Wellness, you will play a leadership role in advancing FNHA's Traditional Wellness Strategic Framework, strengthening relationships with…
Added 26 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Kindersley, SK
- Full-time
…forms if applicable and facilitating all aspects of Cognitive…
Added 26 mins ago
WC
Cashier
Walmart Canada
North Battleford, SK
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 26 mins ago
WC
(CAN) Cashier
Walmart Canada
Kamloops, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 26 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Rivière-du-Loup, QC
- Contract
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 26 mins ago
WC
Health and Beauty Team Associate
Walmart Canada
Olds, AB
- Contract
Assists customers by promoting products/services, locating merchandise and making purchase decisions.
Added 26 mins ago
DQ
restaurant manager
Dairy Queen
Sudbury, ON · Greater Sudbury, ON
- Full-time
Determine type of services to be offered and implement operational procedures
Added 26 mins ago
WC
Customer Service Manager
Walmart Canada
Renfrew, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 26 mins ago
WC
(CAN) Staff Pharmacist
Walmart Canada
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Ensure patients receive all eligible services they are entitled to (medication reviews, injections etc.) to meet specific patient needs. Ensure that Pharmacy is open and operational during…
Added 26 mins ago
G-
Operator
GFL - Sewer Technologies Division
Berry Mills, NB
- Full-time
Interested in joining Team Green? GFL is the only major diversified environmental services company in North America. Recognized by our signature fleet of bright green trucks and equipment…
Added 26 mins ago
WC
GM Lead Department Manager
Walmart Canada
Surrey, BC
- Full-time
…partnership with the General Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 26 mins ago
CR
Cook - Part-time
COGIR Real Estate
London, ON
- Part-time
Reporting to the Culinary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 26 mins ago
A
Digital Transformation Project Manager
Affinity
Surrey, BC
- Contract
We are seeking an experienced Project Manager (PM) to join our Digital Transformation Program, a multi-year initiative modernizing business systems, processes, and data capabilities across…
Added 26 mins ago
WC
Customer Service Manager
Walmart Canada
Digby, NS
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 26 mins ago
WC
(CAN) Produce Department Manager
Walmart Canada
Langley (District), BC · Langley, BC
- Full-time
Position Summary...The Produce Department Manager at Walmart leads produce associates and oversees department processes to ensure high customer service and meet production targets.…
Added 26 mins ago
(CAN) Front End Checkout Team Associate - Part time
Walmart Canada
Victoria, BC
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 26 mins ago
WC
(CAN) Produce Department Manager
Walmart Canada
Westbank, BC
- Full-time
Position Summary...The Produce Department Manager at Walmart leads produce associates and oversees department processes to ensure high customer service and meet production targets.…
Added 26 mins ago
BA
SERVICE DETAILER
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Reporting Relationship: This position reports directly to the Service Manager
Added 26 mins ago
BA
AUTOMOTIVE TECHNICIAN, LUBE & MAINTENANCE
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Reporting Relationship: This position reports directly to the Fixed Operations Manager.
Added 26 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.

GAM Technical Services

L1 Support Hero

Vancouver, BC, V6B 3M1, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1+ years of experience in IT support, help desk, or a customer service role within a technical environment.
Posting language: English
Posted: May 29, 2026

Original job description

About GAM Tech

GAM Tech is a security-first Managed Service Provider (MSP) supporting small and mid-sized businesses across Canada. We are SOC2 certified and a Certified B Corporation, with our largest team at our Calgary HQ and people in several other provinces.

Our mission is to create fun, success, and innovation for our people and customers. We live by our core values - Teamwork, Care, Communication, Accountability, and Positive Attitude - to ensure our clients receive the best possible IT support and business solutions.

Position Overview

We’re looking for an enthusiastic Chinese speaking L1 Support Hero to join our Service Delivery team as the first line of defense for IT support.

As a key member of our front-line team, you will handle incoming support requests, troubleshoot user issues, and escalate more complex problems to the L2 team when necessary. You are the first voice our clients hear when something is broken, and the person who decides how quickly it gets fixed.

Compensation

💰 Total Compensation Range: $40,000 – $60,000 per year This range reflects total compensation, including base salary, performance incentives, benefits, and other rewards. Final offers are based on experience, technical ability, and certifications.

Key Responsibilities

Front-Line Service Desk

Serve as the first point of contact for clients via phone, email, or ticketing system, ensuring all requests are logged accurately.
Triage and prioritize incoming tickets against our service level agreements, escalating urgent issues without delay.
Maintain excellent customer communication, ensuring users are informed of progress and resolution status.
Escalate unresolved incidents to the L2 Support Team with clear documentation and a full history of what you have already tried.

Technical Troubleshooting

Troubleshoot and resolve common technical issues related to hardware, software, networks, and cloud services.
Support Microsoft 365, Windows, macOS, Entra ID and Active Directory, printing, and end-user connectivity.
Complete user onboarding and offboarding requests, account changes, and permission updates accurately and on time.
Follow established troubleshooting workflows and company best practices.

Security & Compliance

Handle client data and credentials in line with our SOC2 controls and internal security policies.
Respond to security alerts and suspicious activity by following documented procedures and escalating promptly to the security team.
Support multi-factor authentication, endpoint protection, and patching tasks across managed client environments.

Documentation & Continuous Improvement

Document all interactions, steps, and resolutions in HaloPSA with attention to detail.
Assist in maintaining and improving the knowledge base and internal documentation.
Flag recurring issues and manual tasks that should be fixed at the root or automated.
Collaborate closely with other IT support teams to ensure smooth service delivery.
Stay current with new technologies, IT tools, and industry best practices to continually improve service quality.

Qualifications & Experience

1+ years of experience in IT support, help desk, or a customer service role within a technical environment.
Basic understanding of Windows, macOS, Microsoft 365, Active Directory, and networking fundamentals.
Strong troubleshooting and problem-solving skills; you work a problem methodically rather than guessing.
Excellent communication and customer service skills; you explain technical issues in plain language and keep people updated without being asked.
Strong personal organization and follow-through; you manage a queue of competing tickets without letting anything go quiet.
Fluency in Chinese and English
Experience using HaloPSA, N-able, or similar RMM/ITSM tools is an asset.
Certifications such as CompTIA A+, ITIL, or Microsoft 365 fundamentals are an asset but not required.
A passion for technology and learning; eager to grow and advance within the team.

What We Offer

Total compensation package between $40,000–$60,000, including base pay, benefits, and performance-based incentives.
Comprehensive benefits package including health and dental coverage, and paid training/certifications.
Collaborative, on-site work environment with a supportive and friendly team.
Opportunities for career growth, with mentorship from senior technicians and clear advancement paths.
Fun, inclusive workplace culture focused on teamwork and continuous improvement.
The opportunity to work with modern technology in a growing, innovative MSP environment.

Work Schedule Full-time, Monday–Friday. Occasional evening or weekend work may be required for critical support or project-related tasks.

Our Hiring Process

Apply online.
Complete a short personality and aptitude assessment - to help ensure you’re a great fit for our awesome team.
Show off your personality in a short video interview.
Meet your future manager for a technical and behavioural conversation.
Final chat with our Service Delivery leadership - to make sure we’re the right fit for each other.
Start your dream job at GAM Tech!

Additional Information We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know and we’ll ensure reasonable arrangements are made.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls or website inquiries, please.

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for client IT requests, troubleshoot common hardware, software, network, and cloud issues, and escalate complex or urgent incidents with clear documentation. Maintain accurate records in HaloPSA, support user account changes and security procedures, and contribute to knowledge-base improvements and service quality.

Requirements

Requires at least one year of IT support, help desk, or technical customer service experience, basic knowledge of Windows, macOS, Microsoft 365, Active Directory, and networking, and fluency in Chinese and English. Strong troubleshooting, communication, organization, and follow-through are expected; experience with HaloPSA or similar tools and relevant certifications are assets but not required.

Skills

IT Support
Help Desk Support
Technical Troubleshooting
Customer Service
Ticket Triage
Incident Escalation
Windows
macOS
Microsoft 365
Active Directory
Entra ID
Networking
Security Compliance
Documentation
Chinese
English

Benefits

Health Coverage
Dental Coverage
Paid Training
Paid Certifications
Performance-Based Incentives
Career Growth Opportunities
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
Service Desk
IT Support
Help Desk
Hardware
Software
Networking
Cloud Services
Microsoft 365
Windows
macOS
Entra ID
Active Directory
HaloPSA
N-able
RMM
ITSM
SOC 2
Multi-Factor Authentication
Endpoint Protection
Patching
Service Level Agreements
Ticket Triage
Incident Escalation
User Onboarding
User Offboarding
Knowledge Base
CompTIA A+
ITIL
Microsoft 365 Fundamentals

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