Find work in Canada.

547,809 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
Payment and Control Analyst
Department of Finance
Winnipeg, MB
Reporting to the Central Accounts Payable Manager, the Payment and Control Analyst is part of the central management team that is responsible to comply with the legislative requirements for…
Added 2 mins ago
A
Financial Analyst, FP&A – Gross Margin
ARC'TERYX
North Vancouver, BC
- Full-time
Leading improvements to month end review process and reporting
Added 2 mins ago
KD
Customer Accounts Specialist
Keurig Dr Pepper
Mississauga, ON
- $57,100 to $70,000 CAD / year
- Full-time
Collaborate with Manager to identify and implement strategic initiatives to enhance customer relationships while reducing cost. Provide analysis to take advantage of promotion,…
Added 2 mins ago
S
Asset Protection Partner
sephora.com
Toronto, ON
- $25 to $30 CAD / hour
- Full-time
Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
Added 2 mins ago
M
Senior Data Center Technician
Microsoft
Quebec, QC
- $73,200 to $119,600 CAD / year
- Full-time
Added 2 mins ago
U
Principal Sales Performance Coach
UKG
Remote, Canada
- Full-time
- Remote
…and develop scalable strategies that strengthen seller and manager…
Added 2 mins ago
EC
Intern, Human Resources (4/8 month - Kitchener, ON
Eaton Corporation
Kitchener, ON
- Full-time
The primary function of this role is to partner with the HR Manager, HR team and business leaders to support day-to-day HR operations and key people initiatives. This is a hands-on…
Added 2 mins ago
EC
Material Handler
Eaton Corporation
Airdrie, AB
- Full-time
…require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found…
Added 16 mins ago
NB
Banking Advisor
National Bank of Canada
Montreal, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 16 mins ago
HH
Miramichi Food Services Worker A (2035) PCN 9758008
Horizon Health Network
Miramichi, NB
- Temporary
Horizon’s recruitment screening process may include language proficiency testing, clerical testing and/or behavioral assessment. If you are selected for testing, you will be contacted via…
Added 16 mins ago
MR
Merchandiser (Sarnia, ON)
Match Retail
Sarnia, ON · Brights Grove, ON
- Contract
Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.
Added 16 mins ago
HB
Human Resources Manager
HSS Business Solutions
Fredericton, NB
- $80,000 to $93,000 CAD / year
- Full-time
Build manager training, introduce a calibrated nine-box talent assessment process, and translate results into development plans, career pathways, and succession readiness.
Added 16 mins ago
DC
ASPHALT PLANT MANAGER
D. Crupi & Sons Limited
ON · Ontario, Canada
- Full-time
Reporting to the General Manager, the Asphalt Plant Manager is responsible for managing the production, maintenance, and personnel at our multiple plant site locations.
Added 16 mins ago
PC
Resourcing and Deployment Manager, Deals
PwC Canada
Toronto, ON
- Full-time
As a Resourcing and Deployment Manager, Deals, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 16 mins ago
WS
Marketing Administrator
Wolf Steel Ltd
Barrie, ON
- Full-time
Helps maintain and administer Napoleon’s Digital Asset Manager (DAM) tool
Added 16 mins ago
RO
Advisor, Water and Wastewater Strategic Infrastructure Planning
Region of Peel
Brampton, ON
- Contract
Reports to: Manager, Water & Wastewater Asset Management
Added 16 mins ago
YC
CUPE 2331 Temporary Specialized Educational Intervenor - Area North and West
York Catholic District School Board
Aurora, ON
- Temporary
…Article 8.01e of the CUPE 2331 Collective Agreement, upon the Manager of Human Resources becoming aware of the return to work of the permanent employee, supply employees placed into long…
Added 16 mins ago
OA
Red Seal Millwright
Oldcastle APG
Winnipeg, MB
- Other
Test malfunctioning machinery, determine repairs, and discuss with maintenance manager for approval and repair as needed
Added 16 mins ago
LH
2600001983 - Ot/Pt Assistant
Lakeridge Health
Oshawa, ON
- Internship
Reporting to the Patient Care Manager the successful candidate will be responsible for delivering patient care in a patient-centred care environment for the musculoskeletal population. This…
Added 16 mins ago
W
Customer Support, Field Service Coordinator - Windsor Windows
Woodgrain
Windsor, ON
- Full-time
Reporting to the Field Service Manager, the Customer Support - Field Service Coordinator is responsible for coordinating field service activities, supporting customer warranty and service…
Added 16 mins ago
RO
Farm Operations Manager – Harvest & Crop Handling
Rubicon Organics™
Delta, BC
- $90,000 to $92,000 CAD / year
- Full-time
The Farm Operations Manager – Harvest & Crop Handling leads and oversees agricultural operations associated with greenhouse crop harvesting, crop handling, and preparation for subsequent…
Added 16 mins ago
MD
Chief of Operations - Core Operations Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Added 16 mins ago
MD
Administrative Services Program Director - State Prog Admin Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Administrative Services Program Director - State Prog Admin Manager
Added 16 mins ago
MD
MNJIS Director, Criminal History & Biometrics - State Prog Admin Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Manager
Added 16 mins ago
MD
Statewide Fraud Controls Manager Enterprise Support - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Statewide Fraud Controls Manager – Enterprise Support

GAM Technical Services

L1 Support Hero

Vancouver, BC, V6B 3M1, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1+ years of experience in IT support, help desk, or a customer service role within a technical environment.
Posting language: English
Posted: May 29, 2026

Original job description

About GAM Tech

GAM Tech is a security-first Managed Service Provider (MSP) supporting small and mid-sized businesses across Canada. We are SOC2 certified and a Certified B Corporation, with our largest team at our Calgary HQ and people in several other provinces.

Our mission is to create fun, success, and innovation for our people and customers. We live by our core values - Teamwork, Care, Communication, Accountability, and Positive Attitude - to ensure our clients receive the best possible IT support and business solutions.

Position Overview

We’re looking for an enthusiastic Chinese speaking L1 Support Hero to join our Service Delivery team as the first line of defense for IT support.

As a key member of our front-line team, you will handle incoming support requests, troubleshoot user issues, and escalate more complex problems to the L2 team when necessary. You are the first voice our clients hear when something is broken, and the person who decides how quickly it gets fixed.

Compensation

💰 Total Compensation Range: $40,000 – $60,000 per year This range reflects total compensation, including base salary, performance incentives, benefits, and other rewards. Final offers are based on experience, technical ability, and certifications.

Key Responsibilities

Front-Line Service Desk

Serve as the first point of contact for clients via phone, email, or ticketing system, ensuring all requests are logged accurately.
Triage and prioritize incoming tickets against our service level agreements, escalating urgent issues without delay.
Maintain excellent customer communication, ensuring users are informed of progress and resolution status.
Escalate unresolved incidents to the L2 Support Team with clear documentation and a full history of what you have already tried.

Technical Troubleshooting

Troubleshoot and resolve common technical issues related to hardware, software, networks, and cloud services.
Support Microsoft 365, Windows, macOS, Entra ID and Active Directory, printing, and end-user connectivity.
Complete user onboarding and offboarding requests, account changes, and permission updates accurately and on time.
Follow established troubleshooting workflows and company best practices.

Security & Compliance

Handle client data and credentials in line with our SOC2 controls and internal security policies.
Respond to security alerts and suspicious activity by following documented procedures and escalating promptly to the security team.
Support multi-factor authentication, endpoint protection, and patching tasks across managed client environments.

Documentation & Continuous Improvement

Document all interactions, steps, and resolutions in HaloPSA with attention to detail.
Assist in maintaining and improving the knowledge base and internal documentation.
Flag recurring issues and manual tasks that should be fixed at the root or automated.
Collaborate closely with other IT support teams to ensure smooth service delivery.
Stay current with new technologies, IT tools, and industry best practices to continually improve service quality.

Qualifications & Experience

1+ years of experience in IT support, help desk, or a customer service role within a technical environment.
Basic understanding of Windows, macOS, Microsoft 365, Active Directory, and networking fundamentals.
Strong troubleshooting and problem-solving skills; you work a problem methodically rather than guessing.
Excellent communication and customer service skills; you explain technical issues in plain language and keep people updated without being asked.
Strong personal organization and follow-through; you manage a queue of competing tickets without letting anything go quiet.
Fluency in Chinese and English
Experience using HaloPSA, N-able, or similar RMM/ITSM tools is an asset.
Certifications such as CompTIA A+, ITIL, or Microsoft 365 fundamentals are an asset but not required.
A passion for technology and learning; eager to grow and advance within the team.

What We Offer

Total compensation package between $40,000–$60,000, including base pay, benefits, and performance-based incentives.
Comprehensive benefits package including health and dental coverage, and paid training/certifications.
Collaborative, on-site work environment with a supportive and friendly team.
Opportunities for career growth, with mentorship from senior technicians and clear advancement paths.
Fun, inclusive workplace culture focused on teamwork and continuous improvement.
The opportunity to work with modern technology in a growing, innovative MSP environment.

Work Schedule Full-time, Monday–Friday. Occasional evening or weekend work may be required for critical support or project-related tasks.

Our Hiring Process

Apply online.
Complete a short personality and aptitude assessment - to help ensure you’re a great fit for our awesome team.
Show off your personality in a short video interview.
Meet your future manager for a technical and behavioural conversation.
Final chat with our Service Delivery leadership - to make sure we’re the right fit for each other.
Start your dream job at GAM Tech!

Additional Information We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know and we’ll ensure reasonable arrangements are made.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls or website inquiries, please.

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for client IT requests, troubleshoot common hardware, software, network, and cloud issues, and escalate complex or urgent incidents with clear documentation. Maintain accurate records in HaloPSA, support user account changes and security procedures, and contribute to knowledge-base improvements and service quality.

Requirements

Requires at least one year of IT support, help desk, or technical customer service experience, basic knowledge of Windows, macOS, Microsoft 365, Active Directory, and networking, and fluency in Chinese and English. Strong troubleshooting, communication, organization, and follow-through are expected; experience with HaloPSA or similar tools and relevant certifications are assets but not required.

Skills

IT Support
Help Desk Support
Technical Troubleshooting
Customer Service
Ticket Triage
Incident Escalation
Windows
macOS
Microsoft 365
Active Directory
Entra ID
Networking
Security Compliance
Documentation
Chinese
English

Benefits

Health Coverage
Dental Coverage
Paid Training
Paid Certifications
Performance-Based Incentives
Career Growth Opportunities
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
Service Desk
IT Support
Help Desk
Hardware
Software
Networking
Cloud Services
Microsoft 365
Windows
macOS
Entra ID
Active Directory
HaloPSA
N-able
RMM
ITSM
SOC 2
Multi-Factor Authentication
Endpoint Protection
Patching
Service Level Agreements
Ticket Triage
Incident Escalation
User Onboarding
User Offboarding
Knowledge Base
CompTIA A+
ITIL
Microsoft 365 Fundamentals

Report this job