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Added 56 mins ago
VS
Certified Resident Services Attendant - Ontario (2026-11016)
Verve Senior Living
Newmarket, ON
- Part-time
At Verve Senior Living, we’re driven by a shared commitment to creating meaningful experiences for the older adults we serve. Our teams bring passion, creativity, and heart to everything…
Added 56 mins ago
VS
Certified Resident Services Attendant - Ontario (2026-11014)
Verve Senior Living
Newmarket, ON
- Part-time
At Verve Senior Living, we’re driven by a shared commitment to creating meaningful experiences for the older adults we serve. Our teams bring passion, creativity, and heart to everything…
Added 5 hours ago
CO
Emergency Planning Manager (FT, Permanent)
City of Dawson Creek
Dawson Creek, BC
- Full-time
The City of Dawson Creek invites applications for a full-time Emergency Planning Manager. Reporting to the Deputy Fire Chief, the Emergency Planning Manager is responsible for the strategic…
Added 6 hours ago
VS
Dining Service Attendant (2026-10384)
Verve Senior Living
Mississauga, ON
- Part-time
At Verve Senior Living, we’re driven by a shared commitment to creating meaningful experiences for the older adults we serve. Our teams bring passion, creativity, and heart to everything…
Added 9 hours ago
Senior Product Design Manager, Payroll
Gusto, Inc.
Toronto, ON
As the Product Design Manager for Payroll, you'll lead design in this senior level position for one of Gusto's most complex and consequential product areas, shaping the future of a product…
Added 13 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 13 hours ago
VS
Certified Resident Services Attendant (Weekend Casual) - Canterbury Place (2026-11008)
Verve Senior Living
Toronto, ON · North York, ON
- Other
At Verve Senior Living, we’re driven by a shared commitment to creating meaningful experiences for the older adults we serve. Our teams bring passion, creativity, and heart to everything…
Added 19 hours ago
AM
Director Digital Solutions & Business Growth
Arc Mercer
Barrie, ON
- Full-time
…trends; you will anticipate them. Collaborating directly with senior leadership and the Director of Information Technology, you will bridge the gap between business strategy and execution,…
Added 21 hours ago
T
Senior New Business Account Executive
Tailscale
Toronto, ON
- Full-time
…you, please don’t just apply on the website. Find the hiring manager, prospect thoughtfully, and tell us why you’re the best candidate for this…
Added 1 day ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 1 day ago
A
Director of Rooms Division (Full-Time)
AccorHotel
Ottawa, ON
- Full-time
Previous experience as Director of Rooms, Executive Assistant Manager Rooms, Hotel Manager, or equivalent senior operational leadership role.
Added 1 day ago
GE
Route Manager
GFL Environmental Inc.
Coquitlam, BC
- Full-time
The Route Manager oversees daily residential curbside recycling collection operations, with direct accountability for execution under the Recycle BC stewardship program. This role manages…
Added 1 day ago
ST
Senior IT Systems Specialist
Saltworks Technologies
Richmond, BC
- $110,000 to $140,000 CAD / year
- Full-time
Saltworks Technologies has an immediate opening for a Senior IT Systems Specialist. You will own our technology infrastructure, from on-premises servers and cloud platforms to enterprise…
Added 1 day ago
LI
Middleware Specialist
Lotus IT Solutions
Toronto, ON
- Contract
…and Business Service Delivery and Procurement, is seeking a Senior Middleware Specialist for a fully onsite engagement in Toronto. The successful consultant will provide end-to-end…
Added 1 day ago
M
Senior Data Center Technician
Microsoft
Quebec, QC
- $73,200 to $119,600 CAD / year
- Full-time
As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting,…
Added 1 day ago
MD
Chief of Operations - Core Operations Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…across divisions. The Chief of Operations works closely with senior leaders to plan for the future, manage complex organizational needs, and advance…
Added 1 day ago
MD
Statewide Fraud Controls Manager Enterprise Support - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator Manager Senior
Added 1 day ago
BD
Senior DevOps Engineer - Cloud Operations
Black Duck
Calgary, AB
- Full-time
Proactively meet standards for information security and compliance, such as ISO, SOX, SSAE 16, etc.
Added 1 day ago
WS
Senior Finance Analyst, Operations Finance & Analytics
Wolf Steel Ltd
Barrie, ON
- Full-time
Job Title: Senior Finance Analyst - Operations Finance & Analytics
Added 1 day ago
VS
Receptionist (2026-11010)
Verve Senior Living
Regina, SK
- Full-time
Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day,…
Added 1 day ago
VR
PSW Personal Support Worker | Part Time
VIVA Retirement Communities
Vaughan, ON
- Part-time
Added 1 day ago
T
Data Analytics Associate, CIB Business Management
TD
Toronto, ON
- Full-time
…drivers, and translating analysis into clear recommendations for senior…
Added 1 day ago
E
Specialist II TIS Application Observability
Enbridge
Calgary, AB · Edmonton, AB · Toronto, ON
- Full-time
Act as the senior escalation point for complex monitoring and performance issues, leading root-cause analysis and driving long-term reliability improvements.
Added 1 day ago
AP
Tech Lead
Accommodations Plus International
Markham, ON
- $130,000 to $140,000 CAD / year
- Full-time
…architectural direction for our Java development initiatives. This is a senior, hands-on role: you’ll help set technical direction and architect solutions while staying technically involved…
Added 1 day ago
S
Product Manager - SOTI MobiControl
SOTI
Mississauga, ON
- $110,000 to $130,000 CAD / year
- Full-time
…most importantly, be part of a winning team. As the successful Senior Product Manager, you will be responsible for taking ownership of the product line life cycle from strategic planning to…

GAM Technical Services

L1 Support Hero

Vancouver, BC, V6B 3M1, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1+ years of experience in IT support, help desk, or a customer service role within a technical environment.
Posting language: English
Posted: May 29, 2026

Original job description

About GAM Tech

GAM Tech is a security-first Managed Service Provider (MSP) supporting small and mid-sized businesses across Canada. We are SOC2 certified and a Certified B Corporation, with our largest team at our Calgary HQ and people in several other provinces.

Our mission is to create fun, success, and innovation for our people and customers. We live by our core values - Teamwork, Care, Communication, Accountability, and Positive Attitude - to ensure our clients receive the best possible IT support and business solutions.

Position Overview

We’re looking for an enthusiastic Chinese speaking L1 Support Hero to join our Service Delivery team as the first line of defense for IT support.

As a key member of our front-line team, you will handle incoming support requests, troubleshoot user issues, and escalate more complex problems to the L2 team when necessary. You are the first voice our clients hear when something is broken, and the person who decides how quickly it gets fixed.

Compensation

💰 Total Compensation Range: $40,000 – $60,000 per year This range reflects total compensation, including base salary, performance incentives, benefits, and other rewards. Final offers are based on experience, technical ability, and certifications.

Key Responsibilities

Front-Line Service Desk

Serve as the first point of contact for clients via phone, email, or ticketing system, ensuring all requests are logged accurately.
Triage and prioritize incoming tickets against our service level agreements, escalating urgent issues without delay.
Maintain excellent customer communication, ensuring users are informed of progress and resolution status.
Escalate unresolved incidents to the L2 Support Team with clear documentation and a full history of what you have already tried.

Technical Troubleshooting

Troubleshoot and resolve common technical issues related to hardware, software, networks, and cloud services.
Support Microsoft 365, Windows, macOS, Entra ID and Active Directory, printing, and end-user connectivity.
Complete user onboarding and offboarding requests, account changes, and permission updates accurately and on time.
Follow established troubleshooting workflows and company best practices.

Security & Compliance

Handle client data and credentials in line with our SOC2 controls and internal security policies.
Respond to security alerts and suspicious activity by following documented procedures and escalating promptly to the security team.
Support multi-factor authentication, endpoint protection, and patching tasks across managed client environments.

Documentation & Continuous Improvement

Document all interactions, steps, and resolutions in HaloPSA with attention to detail.
Assist in maintaining and improving the knowledge base and internal documentation.
Flag recurring issues and manual tasks that should be fixed at the root or automated.
Collaborate closely with other IT support teams to ensure smooth service delivery.
Stay current with new technologies, IT tools, and industry best practices to continually improve service quality.

Qualifications & Experience

1+ years of experience in IT support, help desk, or a customer service role within a technical environment.
Basic understanding of Windows, macOS, Microsoft 365, Active Directory, and networking fundamentals.
Strong troubleshooting and problem-solving skills; you work a problem methodically rather than guessing.
Excellent communication and customer service skills; you explain technical issues in plain language and keep people updated without being asked.
Strong personal organization and follow-through; you manage a queue of competing tickets without letting anything go quiet.
Fluency in Chinese and English
Experience using HaloPSA, N-able, or similar RMM/ITSM tools is an asset.
Certifications such as CompTIA A+, ITIL, or Microsoft 365 fundamentals are an asset but not required.
A passion for technology and learning; eager to grow and advance within the team.

What We Offer

Total compensation package between $40,000–$60,000, including base pay, benefits, and performance-based incentives.
Comprehensive benefits package including health and dental coverage, and paid training/certifications.
Collaborative, on-site work environment with a supportive and friendly team.
Opportunities for career growth, with mentorship from senior technicians and clear advancement paths.
Fun, inclusive workplace culture focused on teamwork and continuous improvement.
The opportunity to work with modern technology in a growing, innovative MSP environment.

Work Schedule Full-time, Monday–Friday. Occasional evening or weekend work may be required for critical support or project-related tasks.

Our Hiring Process

Apply online.
Complete a short personality and aptitude assessment - to help ensure you’re a great fit for our awesome team.
Show off your personality in a short video interview.
Meet your future manager for a technical and behavioural conversation.
Final chat with our Service Delivery leadership - to make sure we’re the right fit for each other.
Start your dream job at GAM Tech!

Additional Information We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know and we’ll ensure reasonable arrangements are made.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls or website inquiries, please.

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for client IT requests, troubleshoot common hardware, software, network, and cloud issues, and escalate complex or urgent incidents with clear documentation. Maintain accurate records in HaloPSA, support user account changes and security procedures, and contribute to knowledge-base improvements and service quality.

Requirements

Requires at least one year of IT support, help desk, or technical customer service experience, basic knowledge of Windows, macOS, Microsoft 365, Active Directory, and networking, and fluency in Chinese and English. Strong troubleshooting, communication, organization, and follow-through are expected; experience with HaloPSA or similar tools and relevant certifications are assets but not required.

Skills

IT Support
Help Desk Support
Technical Troubleshooting
Customer Service
Ticket Triage
Incident Escalation
Windows
macOS
Microsoft 365
Active Directory
Entra ID
Networking
Security Compliance
Documentation
Chinese
English

Benefits

Health Coverage
Dental Coverage
Paid Training
Paid Certifications
Performance-Based Incentives
Career Growth Opportunities
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
Service Desk
IT Support
Help Desk
Hardware
Software
Networking
Cloud Services
Microsoft 365
Windows
macOS
Entra ID
Active Directory
HaloPSA
N-able
RMM
ITSM
SOC 2
Multi-Factor Authentication
Endpoint Protection
Patching
Service Level Agreements
Ticket Triage
Incident Escalation
User Onboarding
User Offboarding
Knowledge Base
CompTIA A+
ITIL
Microsoft 365 Fundamentals

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