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Added 1 min ago
SR
TELEMARKETER – OTTAWA
Swanson Reed | Canada
Toronto, ON
- Full-time
Swanson Reed has recently expanded to Canada and is looking for an energetic team member to join its team in Ottawa.
Added 1 min ago
SR
TELEMARKETER – HALIFAX
Swanson Reed | Canada
Toronto, ON
- Full-time
Swanson Reed has recently expanded to Canada and is looking for an energetic team member to join its team in Halifax.
Added 1 min ago
OC
Grocery Associate - PT (Langley)
Otter Co-op
Langley (District), BC
- $18.25 to $21.15 CAD / hour
- Part-time
…since 1922. With over 103 years in business and over 600 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We…
Added 1 min ago
K
Manager, Cyber Security - Cyber Transformation and Strategy
KPMG
Vancouver, BC
- Full-time
Our Vancouver/Victoria team is looking for a highly motivated Cyber Security professional at the Manager level to join our team! As a member of KPMG Canada’s cross-functional Cyber team,…
Added 1 min ago
K
Senior Consultant - Cybersecurity, Strategy & Transformation
KPMG
Vancouver, BC · Victoria, BC
- Full-time
Our Vancouver/Victoria team is looking for a highly motivated Cyber Security professionals at the Senior Consultant level to join our team! As a member of KPMG Canada’s cross-functional…
Added 1 min ago
K
Consultant - Cybersecurity, Strategy & Transformation
KPMG
Vancouver, BC · Victoria, BC
- Full-time
Our Vancouver team is looking for a highly motivated Cyber Security professional at the Consultant level to join our team! As a member of KPMG Canada’s cross-functional Cyber team, you will…
Added 16 mins ago
FN
Regional Manager,Traditional Health & Wellness
First Nations Health Authority
Ladysmith, BC
- Full-time
As a member of the team, you will have access to a wide range of employee benefits, including:
Added 16 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Kindersley, SK
- Full-time
…participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 16 mins ago
WF
farm equipment operator
Witdouck Farms
AB · Iron Springs, AB
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 16 mins ago
HH
Psychiatrist - OSI Clinic
Horizon Health Network
Fredericton, NB
- Full-time
We are seeking a compassionate, skilled, and collaborative Psychiatrist to join our interdisciplinary team. The ideal candidate will bring experience and interest in trauma-informed care…
Added 16 mins ago
DQ
food service supervisor
Dairy Queen
Saint John, NB
- Full-time
Ensure that food and service meet quality control standards
Added 16 mins ago
WH
Assistant Rooms Operations Manager
Westin Hotels & Resorts
Ottawa, ON
- Full-time
Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as…
Added 16 mins ago
WC
(CAN) General Merchandise Assistant Manager
Walmart Canada
AB · Edmonton, AB
- Full-time
As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management and sales forecasts. Proactively analyzes and utilizes…
Added 16 mins ago
M
Directeur principal, Exploitation du commerce de détail – Québec
MEC
Montreal, QC
- Full-time
Customer/member experience (NPS, service levels)
Added 16 mins ago
ZA
Detailer - Newmarket Nissan Infiniti - (26330)
Zanchin Automotive Group
Newmarket, ON
- Full-time
…an experienced and enthusiastic VEHICLE DETAILER to join the Team. This posting is for an existing…
Added 16 mins ago
EE
Admin. & Estimating Assistant, Construction, Empire Envelope
Empire Envelope
AB · Edmonton, AB
- Full-time
A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.
Added 16 mins ago
Member Advisor (North Delta Branch)
First West
Delta, BC
We are currently seeking a Member Advisor to join our team.
Added 16 mins ago
Assistant Manager
Lammle's Western Wear
Saskatoon, SK
You are motivated by achieving results, exceeding business objectives and goals, and delivering exceptional customer service in a retail environment. As a leader, you foster an environment…
Added 16 mins ago
Assistant Manager
Lammle's Western Wear
Edmonton, AB
You are motivated by achieving results, exceeding business objectives and goals, and delivering exceptional customer service in a retail environment. As a leader, you foster an environment…
Added 16 mins ago
TS
Shelter Support Worker (Casual)
The Salvation Army Canada and Bermuda Territory
Port Hardy, BC · Mount Waddington Community Ministries
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 16 mins ago
A
Personal Support Worker TEMP PT (MQG PSW GP9 0.30) Queens Garden
AgeCare
Hamilton, ON · Queens Garden
- Part-time
Apply today to become a valued member of our team!
Added 16 mins ago
A
Personal Support Worker Temporary Regular Part Time [MQG PSW GP10 0.20] Queens Garden
AgeCare
Hamilton, ON · Queens Garden
- Part-time
Apply today to become a valued member of our team!
Added 16 mins ago
A
Personal Support Worker Temporary Part Time [MQG PSW WD9 0.30] Queens Garden
AgeCare
Hamilton, ON · Queens Garden
- Part-time
Apply today to become a valued member of our team!
Added 16 mins ago
Assistant Restaurant Manager
Red Robin Canada
Abbotsford, BC
We’re hiring an Assistant Restaurant Manager to lead busy shifts, coach and develop team members, and help run the day-to-day operations of a high-volume, full-service restaurant.
Added 16 mins ago
LO
Aftercare Associate
Lap of Love
Toronto, ON
- Full-time
Work effectively both independently and as a collaborative team member

GAM Technical Services

L1 Support Hero

Vancouver, BC, V6B 3M1, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1+ years of experience in IT support, help desk, or a customer service role within a technical environment.
Posting language: English
Posted: May 29, 2026

Original job description

About GAM Tech

GAM Tech is a security-first Managed Service Provider (MSP) supporting small and mid-sized businesses across Canada. We are SOC2 certified and a Certified B Corporation, with our largest team at our Calgary HQ and people in several other provinces.

Our mission is to create fun, success, and innovation for our people and customers. We live by our core values - Teamwork, Care, Communication, Accountability, and Positive Attitude - to ensure our clients receive the best possible IT support and business solutions.

Position Overview

We’re looking for an enthusiastic Chinese speaking L1 Support Hero to join our Service Delivery team as the first line of defense for IT support.

As a key member of our front-line team, you will handle incoming support requests, troubleshoot user issues, and escalate more complex problems to the L2 team when necessary. You are the first voice our clients hear when something is broken, and the person who decides how quickly it gets fixed.

Compensation

💰 Total Compensation Range: $40,000 – $60,000 per year This range reflects total compensation, including base salary, performance incentives, benefits, and other rewards. Final offers are based on experience, technical ability, and certifications.

Key Responsibilities

Front-Line Service Desk

Serve as the first point of contact for clients via phone, email, or ticketing system, ensuring all requests are logged accurately.
Triage and prioritize incoming tickets against our service level agreements, escalating urgent issues without delay.
Maintain excellent customer communication, ensuring users are informed of progress and resolution status.
Escalate unresolved incidents to the L2 Support Team with clear documentation and a full history of what you have already tried.

Technical Troubleshooting

Troubleshoot and resolve common technical issues related to hardware, software, networks, and cloud services.
Support Microsoft 365, Windows, macOS, Entra ID and Active Directory, printing, and end-user connectivity.
Complete user onboarding and offboarding requests, account changes, and permission updates accurately and on time.
Follow established troubleshooting workflows and company best practices.

Security & Compliance

Handle client data and credentials in line with our SOC2 controls and internal security policies.
Respond to security alerts and suspicious activity by following documented procedures and escalating promptly to the security team.
Support multi-factor authentication, endpoint protection, and patching tasks across managed client environments.

Documentation & Continuous Improvement

Document all interactions, steps, and resolutions in HaloPSA with attention to detail.
Assist in maintaining and improving the knowledge base and internal documentation.
Flag recurring issues and manual tasks that should be fixed at the root or automated.
Collaborate closely with other IT support teams to ensure smooth service delivery.
Stay current with new technologies, IT tools, and industry best practices to continually improve service quality.

Qualifications & Experience

1+ years of experience in IT support, help desk, or a customer service role within a technical environment.
Basic understanding of Windows, macOS, Microsoft 365, Active Directory, and networking fundamentals.
Strong troubleshooting and problem-solving skills; you work a problem methodically rather than guessing.
Excellent communication and customer service skills; you explain technical issues in plain language and keep people updated without being asked.
Strong personal organization and follow-through; you manage a queue of competing tickets without letting anything go quiet.
Fluency in Chinese and English
Experience using HaloPSA, N-able, or similar RMM/ITSM tools is an asset.
Certifications such as CompTIA A+, ITIL, or Microsoft 365 fundamentals are an asset but not required.
A passion for technology and learning; eager to grow and advance within the team.

What We Offer

Total compensation package between $40,000–$60,000, including base pay, benefits, and performance-based incentives.
Comprehensive benefits package including health and dental coverage, and paid training/certifications.
Collaborative, on-site work environment with a supportive and friendly team.
Opportunities for career growth, with mentorship from senior technicians and clear advancement paths.
Fun, inclusive workplace culture focused on teamwork and continuous improvement.
The opportunity to work with modern technology in a growing, innovative MSP environment.

Work Schedule Full-time, Monday–Friday. Occasional evening or weekend work may be required for critical support or project-related tasks.

Our Hiring Process

Apply online.
Complete a short personality and aptitude assessment - to help ensure you’re a great fit for our awesome team.
Show off your personality in a short video interview.
Meet your future manager for a technical and behavioural conversation.
Final chat with our Service Delivery leadership - to make sure we’re the right fit for each other.
Start your dream job at GAM Tech!

Additional Information We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know and we’ll ensure reasonable arrangements are made.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls or website inquiries, please.

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More about this job

Responsibilities

Serve as the first point of contact for client IT requests, troubleshoot common hardware, software, network, and cloud issues, and escalate complex or urgent incidents with clear documentation. Maintain accurate records in HaloPSA, support user account changes and security procedures, and contribute to knowledge-base improvements and service quality.

Requirements

Requires at least one year of IT support, help desk, or technical customer service experience, basic knowledge of Windows, macOS, Microsoft 365, Active Directory, and networking, and fluency in Chinese and English. Strong troubleshooting, communication, organization, and follow-through are expected; experience with HaloPSA or similar tools and relevant certifications are assets but not required.

Skills

IT Support
Help Desk Support
Technical Troubleshooting
Customer Service
Ticket Triage
Incident Escalation
Windows
macOS
Microsoft 365
Active Directory
Entra ID
Networking
Security Compliance
Documentation
Chinese
English

Benefits

Health Coverage
Dental Coverage
Paid Training
Paid Certifications
Performance-Based Incentives
Career Growth Opportunities
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Managed Service Provider
Service Desk
IT Support
Help Desk
Hardware
Software
Networking
Cloud Services
Microsoft 365
Windows
macOS
Entra ID
Active Directory
HaloPSA
N-able
RMM
ITSM
SOC 2
Multi-Factor Authentication
Endpoint Protection
Patching
Service Level Agreements
Ticket Triage
Incident Escalation
User Onboarding
User Offboarding
Knowledge Base
CompTIA A+
ITIL
Microsoft 365 Fundamentals

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