VIP Account Manager
- Toronto, ON, Canada
Salary Range : $70,000 to $90,000 CAD · Full-time
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Job details
- Pay
- Salary Range : $70,000 to $90,000 CAD
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Responsibilities
Salary Range : $70,000 to $90,000 CAD
- Own a portfolio of high-value VIPs. Deliver white-glove service and build personal, 1:1 relationships that drive loyalty and incremental play.
- Grow share of wallet across verticals. Sell across casino, sports betting and beyond, and onboard new VIPs to the program.
- Bring in new VIPs. Spot high-value players and bring them to Bally's from the competition.
- Win back players who go quiet. Spot when a VIP's activity drops, reach out quickly, and bring them back with the right offer at the right time.
- Create unforgettable moments. Digital exclusives, suite nights and money-can't-buy experiences that turn players into superfans.
- Beat your targets. Grow your portfolio's revenue, deposits and active players by working smarter and harder than the competition.
- Partner across the business. Work with Marketing, Product, CRM and Operations to deliver VIP campaigns that feel personal and bold, and to fix anything that gets in the way of a great player experience.
- Put player well-being first. Recognize signs of risky play and work closely with Responsible Gaming to protect players and stay compliant.
- Help shape the program. Share what you're hearing on market trends, competitor offers, product ideas and tools that would make the team better.
Salary Range : $70,000 to $90,000 CAD
More about this job
Responsibilities
Manage and grow a portfolio of high-value VIP players through personalized service, cross-selling, acquisition, retention, and reactivation initiatives. Collaborate with Marketing, Product, CRM, Operations, and Responsible Gaming teams to deliver effective campaigns, improve player experience, meet revenue targets, and promote player well-being.
Requirements
The posting does not specify formal education, years of experience, or other explicit qualifications. The mid-senior level and responsibilities indicate a need for substantial experience in VIP account management, sales, customer relationships, and the gambling or casino industry.
Skills
- VIP Account Management
- Relationship Building
- Customer Service
- Sales
- Revenue Growth
- Customer Retention
- Customer Acquisition
- Player Reactivation
- Campaign Management
- Cross-Functional Collaboration
- Responsible Gaming
- Risk Recognition
- Market Research
- Competitor Analysis
- Customer Experience
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Marketing
- Hospitality
Keywords
- VIP Account Management
- High-Value Players
- White-Glove Service
- Customer Loyalty
- Share Of Wallet
- Casino
- Sports Betting
- VIP Acquisition
- Player Retention
- Player Reactivation
- Personalized Offers
- VIP Campaigns
- Revenue Growth
- Deposits
- Active Players
- Marketing
- Product
- CRM
- Operations
- Responsible Gaming
- Risky Play
- Regulatory Compliance
- Market Trends
- Competitor Offers
- Metaview