Customer Service Representative - 6-8 month contract

We are currently looking for a Customer Service Rep to join our amazing Store Support Centre team in Brampton.

If you’ve ever had to contact a customer service centre, you know that the person on the other end of the email, chat, or phone can make a big difference in whether your experience turns from a negative to a positive. The customer experience is what sets EB Games apart from our competition and our Customer Service Reps contribute to this experience every day. They make a difference in our customers’ lives through email, live chats, and over the phone all while representing EB in a professional way. They use their tech savvy and problem-solving skills to answer questions and provide solutions, and our Bilingual Customer Service Reps even do all of this in both official languages!

You’ll know that you’re successful in this role when you:

• Efficiently and effectively resolve customer complaints,
• Provide accurate and timely responses to customer inquiries,
• Take initiative to follow up on outstanding customer questions or concerns, and
• Escalate complaints/concerns to the Customer Service Manager as needed.

Apply for this role if you:

• Can quickly build a rapport with someone over the phone or through a chat,
• Are passionate about technology and can answer questions about various systems and software,
• Have a strong work ethic and an eye for details,
• Thrive in a cooperative and collaborative team,
• Communicate effectively with various organizational levels, as well as internal and external customers,
• Manage your time well amid changing priorities,
• Easily learn new software.

We offer the chance to be part of a great team that allows us to be the leading gaming and collectibles retailer in Canada. Being a hard-core gamer is not required but having a passion for customer service and success is. If this sounds like you, please submit an updated resume with your application today.