Client Advisor

Company Description GANNI is a contemporary fashion house founded in Copenhagen, known for its playful attitude, modern craftsmanship, and progressive approach to luxury. Rooted in Danish design culture, GANNI champions free-spirited, confident, and effortless self-expression through ready-to-wear and accessories. The brand blends creativity with responsible craftsmanship and is represented in leading retailers and operates stores across Europe, the United States, and Asia. As a certified B-Corp, GANNI is committed to continuous improvement, focusing on innovative initiatives such as its Fabrics of the Future program and circularity efforts. The company publishes an annual Responsibility Report to transparently share its progress, commitments, and impact toward a more responsible future.

Role Description The Client Advisor role is a full-time, on-site position based in Canada, responsible for delivering a high-quality, personalized experience to every client. Day-to-day tasks include welcoming and engaging customers, identifying their needs, and offering product recommendations that reflect GANNI’s brand values. The Client Advisor will manage client relationships, handle sales transactions, support after-sales service, and ensure customer concerns are resolved promptly and professionally. The role involves maintaining visual standards on the shop floor, restocking merchandise, and collaborating with team members to meet store targets. The Client Advisor will also support client outreach initiatives, contribute to clienteling activities, and uphold GANNI’s commitment to responsible and inclusive practices in all customer interactions.

Qualifications

• Strong client-facing skills, including Client Relations and Customer Satisfaction, with the ability to build long-term, trust-based relationships.
• Proven Customer Service experience, with a focus on delivering engaging, solution-oriented support in a retail or fashion environment.
• Excellent Communication skills, both verbal and written, and the ability to interact effectively with diverse clients and team members.
• Understanding of Insurance or extended service offerings (e.g., protection plans or guarantees) and the ability to explain these clearly to clients.
• Previous experience in fashion, luxury, or premium retail is highly beneficial, along with a strong interest in contemporary style and design.
• Ability to work in an on-site retail environment, standing for extended periods and managing multiple client interactions simultaneously.
• Team-oriented mindset, reliability, and strong organizational skills, with the ability to meet sales goals and service standards.
• Comfort with basic point-of-sale systems and digital tools used for clienteling and store operations.