Acting Operations Supervisor
- London, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
About Gap Inc.
Our past is full of iconic moments - but our future is going to spark many more. We're looking for the people who'll help make our next decade just as revolutionary as our first five. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, you're the right fit. Come grow with us.
About The Role
In this role, you will be responsible for meeting the cost and service metricswhile utilizing the latest in technology and innovation to motivate and coachemployees. You will be curious as you support and improve the customerexperience a through key metrics related to merchandise, order throughput,accuracy, and customer satisfaction while ensuring people development is atop focus.This posting is to fill one vacancy.
What you'll do
Our past is full of iconic moments - but our future is going to spark many more. We're looking for the people who'll help make our next decade just as revolutionary as our first five. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, you're the right fit. Come grow with us.
About The Role
In this role, you will be responsible for meeting the cost and service metricswhile utilizing the latest in technology and innovation to motivate and coachemployees. You will be curious as you support and improve the customerexperience a through key metrics related to merchandise, order throughput,accuracy, and customer satisfaction while ensuring people development is atop focus.This posting is to fill one vacancy.
What you'll do
- Drive accountability and standardized best practices to optimize operational performance while meeting goals
- Act as employee advocate by adhering to open door policy, supporting policy and procedure, and maintaining effective communication
- Embrace continuous improvement through agility, process development and positive change to identify best solutions
- Establish and maintain effective partnerships within functional areas to maximize performance through peers and support functions
- Provide coaching and feedback for up to 30 team members which includes planning and scheduling work, managing performance, and identifying training needs
- Ability to enhance our working together platform by driving a high performing team through engagement of our employees
- Strong problem-solving, decision quality and implementation
- Effective communication and interpersonal skills
- Ability to build and energize team culture through collaboration with team and/or business partners
- Knowledge and understanding of work specific to distribution centers
- Strong leadership skills specifically with ability to drive performance and hold team accountable
- Leadership experience preferred
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
- Competitive Paid Time Off plans.*
- Company match for donations and volunteer time*
- Registered Retirement Savings Plan
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- Virtual health care 24/7*
- Maternity/Parental Top Up.*
- See more of the benefits we offer.
- For eligible employees
More about this job
Responsibilities
Drive operational performance and meet cost and service goals by applying standardized practices, continuous improvement, and effective partnerships. Lead and develop up to 30 team members through work planning, scheduling, coaching, performance management, and employee engagement.
Requirements
The role calls for strong problem-solving, decision-making, communication, interpersonal, and leadership skills, including the ability to build a collaborative team culture and hold employees accountable. Knowledge of distribution center work is required; prior leadership experience is preferred.
Skills
- Operational Performance
- Problem-Solving
- Decision-Making
- Communication
- Interpersonal Skills
- Team Leadership
- Performance Management
- Coaching
- Employee Engagement
- Workforce Planning
- Scheduling
- Training Needs Assessment
- Continuous Improvement
- Process Development
- Accountability
Benefits
- Merchandise Discount
- Paid Time Off
- Donation and Volunteer Time Matching
- Employee Stock Purchase Plan
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 24/7 Virtual Health Care
- Maternity and Parental Top-Up
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Logistics
- Retail
Keywords
- Operations Supervision
- Distribution Center
- Operational Performance
- Cost Metrics
- Service Metrics
- Order Throughput
- Order Accuracy
- Customer Satisfaction
- Standardized Best Practices
- Continuous Improvement
- Process Development
- Employee Advocacy
- Open-Door Policy
- Performance Management
- Workforce Planning
- Scheduling
- Coaching
- Employee Engagement
- Training Needs Assessment
- Team Leadership
- Accountability
- Cross-Functional Partnerships
- Customer Experience
- Merchandise Operations