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Added 1 min ago
PL
Landscaping Account Manager
Premier Landscaping Inc.
Surrey, BC
- Full-time
…client relationships, lead operational teams, maintain service quality, and drive financial…
Added 1 min ago
EO
Scientist II
Evonik Oxeno
Burnaby, BC
- Full-time
Experience in the Design of Experiments (DOE) and Quality by Design (QbD) principles for formulation development
Added 1 min ago
ER
Biomedical Equipment Technician
EFW Radiology
Calgary, AB
- Full-time
The Biomedical Equipment Technician is responsible for equipment and ancillary equipment testing and repair across assigned modalities, ensuring that all equipment is adequately maintained…
Added 1 min ago
PP
Maintenance Tech
PERMA PIPE INC
Camrose, AB
- $26 to $28 CAD / hour
- Full-time
…and cooling, and industrial markets. With a strong focus on quality, safety, and…
Added 1 min ago
Lab Patient Technician
LifeLabs
Sudbury, ON · Greater Sudbury, ON
…diverse professionals works together as one to provide high quality testing and results that Canadians can…
Added 1 min ago
Lab Patient Technician
LifeLabs
Woodstock, ON
…diverse professionals works together as one to provide high quality testing and results that Canadians can…
Added 1 min ago
Quality Assurance Technician
Sofina Foods Inc
Mississauga, ON
Quality Assurance Technician – Part Time – Weekends
Added 1 min ago
DF
Forest Technician - Temporary Full-Time Position
Dryden Fiber
Dryden, ON
- Full-time
Foster positive working relationships with contracted service providers to ensure quality and efficiency in project delivery.
Added 16 mins ago
Field Technician - Maintenance
Manulift
Langdon, AB
Reporting to the Field Service Foreman, as a Preventative Maintenance Technician you will primarily be responsible for performing maintenance and inspections of customer and rental…
Added 31 mins ago
BT
Truck and Coach Technician
Bosch Truck Group Inc. - Calgary
Calgary, AB
- Full-time
…transportation solutions. We are committed to delivering exceptional quality and service, we aim to be the leading provider of commercial trucks by setting the industry standard for…
Added 31 mins ago
BT
Service Technician (Heavy Duty Mechanic)
Bosch Truck Group Inc. - Calgary
Calgary, AB
- Full-time
…support. We are committed to delivering exceptional service, quality products, and innovative solutions that meet our customers’ evolving needs. Our goal is to set the industry standard for…
Added 46 mins ago
HH
Licensed Trade Technician
Halton Healthcare
Halton Hills, ON
- Full-time
Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are…
Added 1 hour ago
Production Technician
Phantom Screens
Abbotsford, BC
Production Technician: Help Build the Screens That Disappear
Added 1 hour ago
Pharmacy Assistant
Neighbourly Pharmacy
Surrey, BC
Support pharmacists and pharmacy technicians in providing high-quality patient care
Added 1 hour ago
Compounding Pharmacy Assistant
Neighbourly Pharmacy
Burnaby, BC
Prepare non-sterile compounded medications under the supervision of a pharmacist or regulated pharmacy technician, following established formulas, procedures, and quality standards.
Added 1 hour ago
PE
Senior Maintenance Technician
Penta Equipment Inc.
Glencoe, ON
- Full-time
…practical problem-solving, accountability, teamwork, and building quality equipment that lasts. Components and parts are manufactured in Glencoe and shipped to Thamesville for final…
Added 1 hour ago
VI
Inside Sales (Instrumentation)
VEGA Instruments, Canada Ltd.
Toronto, ON · North York, Ontario
- Full-time
…growing direct to customer instrumentation manufacturer of high quality products and solutions. Our vibrant culture focuses on our four core values of: Connectivity, Simplicity, Humanity…
Added 1 hour ago
Electronics Technologist
SKYTRAC
Kelowna, BC
…plays a key role in the manufacturing and maintenance of high-quality products, participating in the assembly and testing of avionics and flight data management systems, including…
Added 1 hour ago
Electrical and Instrumentation Technologist -Fredericton
Hatch
Fredericton, NB
…an intermediate Control, Automation, and Electrical Designer/Technician for our Fredericton…
Added 1 hour ago
MI
Robot Technician
Magna International
Guelph, ON
- Full-time
- Maintain visual displays pertaining to Performance Measures, Team Information, and Quality.
Added 1 hour ago
PC
Analyst, Retail Technology Quality Assurance / Analyste en assurance qualité des technologies de vente au détail – Canada
Parkland Corporation
Montreal, QC
- Full-time
Added 1 hour ago
TT
Service Coordinator
Trojan Technologies
London, ON
- Full-time
Manage all Field Technician’s schedules to ensure alignment with technician territory, skillset and customer needs
Added 1 hour ago
C
Intermediate Audio Technician - TV (French Services) (On Site)
CBC/Radio-Canada
Montreal, QC
- Full-time
…equipment to meet production needs. You also carry out TV Audio Technician…
Added 2 hours ago
XI
Product Owner (Field Services)
Xplore Inc.
Cornwall, ON
- Full-time
At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in…
Added 2 hours ago
XI
Product Owner (Field Services)
Xplore Inc.
Fredericton, NB
- Full-time
At Xplore, we're transforming how Canadians experience connectivity. Our mission is to deliver reliable, high-quality internet and seamless digital experiences that empower customers in…

Gap Inc.

Support Technician

Toronto, ON, Canada
TON Toronto Old Navy, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

About the Role

In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include assessing, diagnosing and resolving technology issues. Must be flexible in supporting our employees on-site and remotely.

What You'll Do

Provide an exceptional technology experience for our Gap Inc. employees by listening, asking questions, soliciting feedback, assessing and responding appropriately to customer’s device hardware and application issues, requests and needs in an efficient and timely manner.
Determines appropriate and alternative solutions from mostly defined procedures and options
Research, diagnose, resolve or escalate technical and procedural issues from multiple service channels using multiple tools and documented processes
Deliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtually
Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction
Demonstrate a sound understanding of relevant technologies and application products and understands the customer in a technology support environment.

Who You Are

Excellent interpersonal and customer service skills, ability to develop and maintain good relationships with business partners and at all levels of the organization
Learns and applies process and technical knowledge in problem solving with ability to multitask work while keeping stakeholders informed.
Take personal accountability to meet key performance measurements

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More about this job

Responsibilities

The Support Technician is responsible for assessing, diagnosing, and resolving technology issues for employees across various company locations. They must provide exceptional service by responding to hardware and application needs while maintaining high customer satisfaction standards.

Requirements

Candidates must possess excellent interpersonal and customer service skills with the ability to manage technical issues in a fast-paced environment. The role requires flexibility to support employees both on-site and remotely while maintaining accountability for performance metrics.

Skills

Technical Support
Hardware Troubleshooting
Application Support
Customer Service
Problem Solving
Communication
Multitasking
Device Diagnostics
Relationship Management
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
Troubleshooting
Customer Experience
Device Management
Application Support
Service Channels
Productivity
Retail Technology
On-site Support
Remote Support
Performance Metrics
Stakeholder Management

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