Product Operations Lead

Company Description Gap is a global apparel brand founded in San Francisco in 1969, known for its iconic denim and optimistic, elevated American style. With more than 1,400 stores in over 40 countries and major hubs in New York, London, Shanghai, Tokyo, and San Francisco, Gap offers opportunities to work on a truly international stage. The brand focuses on thoughtful design and quality craftsmanship while staying true to its heritage and driving what’s next in retail. Gap is committed to supporting its teams, engaging with local communities, and making a positive impact on the world. The company champions freedom, possibility, and diverse ideas across generations, geographies, and genders, and seeks talented people who want to leave the world better than they found it.

Role Description The Product Operations Lead is a full-time, on-site role based in Ottawa, ON, responsible for ensuring efficient execution of product, inventory, and store operations. This role oversees product flow from receipt to sales floor, optimizes stock levels and presentation, and partners with merchandising and store leadership to support commercial priorities. Day-to-day responsibilities include analyzing sales and inventory data, coordinating operational processes, driving floor sets and product launches, and resolving issues that affect product availability or customer experience. The Product Operations Lead coaches and supports store teams on operational best practices, collaborates cross-functionally to implement new initiatives, and continuously identifies opportunities to improve productivity and operational standards.

Qualifications

• Candidates should possess strong Analytical Skills, including the ability to interpret sales, inventory, and operational data to drive decisions.
• Candidates should possess effective Communication skills, with the ability to collaborate across teams, influence stakeholders, and provide clear guidance to store staff.
• Candidates should possess Sales-related skills, such as understanding retail KPIs, aligning operations with commercial goals, and supporting strategies that enhance revenue.
• Candidates should possess Operations Management skills, including process optimization, inventory management, and implementation of store operational standards.
• Candidates should possess Project Management skills, such as planning and executing floor sets, product launches, and operational initiatives on time and within scope.
• Relevant experience in retail or consumer products, preferably in a leadership or operations-focused role.
• Ability to work on-site, adapt in a fast-paced environment, and manage multiple priorities with attention to detail.
• Proficiency with common office and retail systems (e.g., POS, inventory management tools, spreadsheets); familiarity with data visualization is an asset.
• Demonstrated commitment to inclusive, collaborative teamwork and a customer-centric mindset.
• Post-secondary education in business, operations, or a related field, or equivalent practical experience.