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Added 16 mins ago
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Added 59 mins ago
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Gap

Responsable / Lead, Full Time - Quartier DIX30

Brossard, QC, Canada

Job type: Full-time
Apply by: Oct 26, 2026
Posting language: English · French
Posted: Sep 26, 2026

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Applications open in a new tab.

Original job description

English section of this bilingual listing.

Serve as a role model to achieve priorities in store, with the customer as the primary focus
Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
Build and share expertise in an assigned specialized functional area
Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store
Listen and ask questions to solicit feedback to understand needs and provide service
Handle unique or complex customer interactions

Who you are

Provides clear and direct communication of expectations and gives feedback
Ability to utilize technology effectively and engage with customers and your team to meet goals
Able to effectively lead and inspire others through coaching and mentoring
Demonstrate interest and initiative towards continuous improvement and growth
Research process or transaction flow to identify root cause of errors
In Quebec: Must be able to speak French.

Avantages chez Gap

Read the full bilingual original

À propos de Gap

Gap représente depuis toujours le style américain optimiste. Notre histoire débute par Doris et Don Fisher qui ont ouvert notre tout premier magasin sur Ocean Avenue à San Francisco, il y a près de 50 ans. Le fil conducteur qui perdure depuis cinq décennies émane des personnes extraordinaires qui ont contribué à façonner notre marque : nos employés et nos clients. Des personnes enracinées dans l'héritage qui fait de Gap ce qu'elle est, mais qui sont également tournées vers l'avenir. Des personnes qui souhaitent laisser un monde meilleur.

Nous avons bâti notre marque en restant fidèles à nos origines tout en adoptant une approche avant-gardistes. Si vous voulez faire partie de l'emblématique marque américaine et aider à paver la voie de l'avenir, nous serions heureux de vous compter parmi nous.

About The Role

Dans le cadre de ce rôle, vous soutiendrez l’équipe de direction du magasin en réalisant les tâches qui vous seront confiées. Vous servirez de mentor et de modèle pour les employés afin de veiller à l’adoption des bons comportements de service et à l’exécution des tâches dans vos domaines d’expertise. Vous vous concentrerez sur la direction des processus ou des domaines d’activité, l’exécution des tâches et le maintien du rendement pour garantir l’atteinte des objectifs. En collaboration avec votre équipe de direction, votre rôle consiste à former et à encadrer votre équipe et à susciter des comportements permettant d’offrir une expérience en magasin inégalée.In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience.

What you'll do

Servir de modèle pour votre équipe afin de réaliser les priorités en magasin, en mettant le client au centre de toutes les préoccupations
Aider l’équipe de direction du magasin à collaborer efficacement avec les employés et veiller à ce que les tâches soient effectuées en temps opportun et de manière efficace
Développer une expertise dans le domaine fonctionnel spécialisé assigné et la partager avec les autres
Participer aux tâches ou aux procédures de travail avant ou après la fermeture du magasin, selon les besoins, y compris à l’ouverture ou à la fermeture du magasin
Écouter et poser des questions pour solliciter de la rétroaction afin de comprendre les besoins et de fournir un bon service
Gérer les interactions de nature particulière ou complexe avec les clients
Serve as a role model to achieve priorities in store, with the customer as the primary focus
Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
Build and share expertise in an assigned specialized functional area
Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store
Listen and ask questions to solicit feedback to understand needs and provide service
Handle unique or complex customer interactions

Who you are

Communiquer ses attentes de façon claire et directe et donner de la rétroaction
Être apte à utiliser efficacement la technologie, à interagir avec les clients et à mobiliser son équipe pour l’atteinte des objectifs
Être en mesure de diriger efficacement les autres et de les inspirer au moyen de l’encadrement et du mentorat
Démontrer de l’intérêt envers l’amélioration et le perfectionnement continus
Maîtriser les connaissances et les pratiques liées au poste et au domaine (ajouter le domaine fonctionnel ici)
Analyser les processus ou le flux de transactions pour déterminer la cause profonde des erreurs
Au Québec: Doit être capable de parler français.
Provides clear and direct communication of expectations and gives feedback
Ability to utilize technology effectively and engage with customers and your team to meet goals
Able to effectively lead and inspire others through coaching and mentoring
Demonstrate interest and initiative towards continuous improvement and growth
Research process or transaction flow to identify root cause of errors
In Quebec: Must be able to speak French.

Avantages chez Gap

Rabais sur la marchandise de nos marques : 50 % de rabais sur la marchandise à prix courant de Gap, Banana Republic, Old Navy et Athleta, 30 % de rabais dans nos entrepôts et 10 % de rabais sur les articles en solde de Gap, Banana Republic et dans nos magasins Entrepôt.
Programmes de congés payés compétitifs.*
La société double vos dons et votre temps de bénévolat*
Régime d’épargne-retraite enregistré
Programme d’actionnariat des employés.*
Assurances médicales, dentaires et vie.*
Soins de santé virtuels 24/7*
Complément aux congés de maternité et parental.*
Réservés aux employés admissibles.

La société Gap Inc. est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi et est déterminée à fournir un lieu de travail sans harcèlement ni discrimination. Nous nous engageons à recruter, embaucher, former et promouvoir des personnes qualifiées de tous les milieux, et à prendre toutes les décisions relatives aux emplois sans égard aux statuts protégés. Nous avons reçu de nombreux prix pour notre engagement de longue date en faveur de l’égalité, et continuerons à promouvoir un milieu de travail inclusif et diversifié favorisant le développement du sentiment d’appartenance à l’entreprise. Cette année, Gap a été reconnue comme Un des meilleurs milieux de travail selon Human Rights Campaign pour la septième année consécutive et nommée à l’indice d’égalité des sexes de Bloomberg pour la quatrième année d’affilée.

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More about this job

Responsibilities

Support store leadership by guiding employees, coordinating timely and efficient task completion, and leading assigned functional processes. Model customer-focused service, coach and mentor the team, handle complex customer interactions, and assist with store opening or closing tasks as needed.

Requirements

The role requires the ability to communicate expectations clearly, use technology effectively, engage customers and teammates, and lead through coaching and mentoring. Candidates should demonstrate initiative in continuous improvement, analyze processes to identify the causes of errors, and be able to speak French in Quebec.

Skills

Team Leadership
Coaching and Mentoring
Customer Service
Customer Experience
Clear Communication
Giving Feedback
Team Collaboration
Retail Operations
Task Prioritization
Process Management
Problem-Solving
Root Cause Analysis
Technology Proficiency
Continuous Improvement
French Language

Benefits

Employee Merchandise Discount
Paid Leave Programs
Donation and Volunteer Time Matching
Employee Stock Purchase Program
Medical Insurance
Dental Insurance
Life Insurance
24/7 Virtual Healthcare
Maternity and Parental Leave Top-Up

Visa sponsorship

Not detected in the job text

Keywords

Retail
Store Operations
Customer Experience
Customer Service
Team Leadership
Coaching
Mentoring
Employee Development
Task Execution
Process Management
Productivity
Store Opening
Store Closing
Customer Feedback
Complex Customer Interactions
Technology
Continuous Improvement
Root Cause Analysis
French

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