Account Manager
- Fredericton, NB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Education
- High school diploma
- Posting language
- English
- Posted
Original job description
Business Unit: Security Services
Career Area: Security Guard
Location:
Fredericton, New Brunswick, CA
Ready to suit up as an Account Manager
We are seeking a highly motivated Account Manager – Security Services to oversee client accounts and ensure the smooth delivery of security operations. The Account Manager acts as the primary point of contact between clients and internal teams, ensuring high-quality service, operational efficiency, and strong client relationships.
This role requires strong leadership, problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.
What's in it for you?
GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.
Job Segment: Account Manager, Performance Management, Manager, Sales, Human Resources, Management
Career Area: Security Guard
Location:
Fredericton, New Brunswick, CA
Ready to suit up as an Account Manager
We are seeking a highly motivated Account Manager – Security Services to oversee client accounts and ensure the smooth delivery of security operations. The Account Manager acts as the primary point of contact between clients and internal teams, ensuring high-quality service, operational efficiency, and strong client relationships.
This role requires strong leadership, problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.
What's in it for you?
- Competitive salary and comprehensive benefits package.
- Permanent full-time position, Monday to Friday schedule.
- Strong opportunities for career advancement within GardaWorld.
- Dynamic and fast-paced work environment with exposure to operations, clients, and field teams.
- Training and development support.
- Serve as the main point of contact for assigned client accounts.
- Oversee daily security operations across assigned sites.
- Ensure adequate staffing levels and manage scheduling needs.
- Coordinate with recruitment and operations teams to fill vacancies quickly.
- Handle client inquiries, concerns, and service issues in a timely manner.
- Conduct site visits to ensure service quality and compliance.
- Monitor security staff performance and support performance management.
- Manage incident reporting and escalation procedures.
- Maintain strong client relationships to ensure satisfaction and retention.
- Prepare reports, KPIs, and operational updates for management.
- Support onboarding and training of security personnel when required.
- Previous experience in account management, operations, or security services.
- Strong leadership and team coordination skills.
- Excellent communication and customer service abilities.
- Ability to work in a fast-paced and high-pressure environment.
- Strong problem-solving and decision-making skills.
- Proficient in Microsoft Office (Excel, Outlook, Word).
- Experience with scheduling or workforce management systems is an asset.
- Valid driver’s license and reliable transportation (required for site visits and travel between locations)
- Vehicle allowance provided due to required field travel and site visits
- High school diploma required; post-secondary education is an asset.
- Experience in the security industry.
- Experience managing field staff or operational teams.
- Knowledge of incident reporting systems.
GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.
Job Segment: Account Manager, Performance Management, Manager, Sales, Human Resources, Management
More about this job
Responsibilities
Manage assigned client accounts as the primary contact, oversee daily security operations and staffing across sites, and address client concerns. Conduct site visits, monitor staff performance and service quality, manage incident escalation, and prepare operational reports and KPIs.
Requirements
Requires previous experience in account management, operations, or security services, along with strong leadership, communication, customer service, and problem-solving abilities. A high school diploma and a valid driver's license with reliable transportation are required; Microsoft Office proficiency is expected, while post-secondary education and scheduling-system experience are assets.
Skills
- Account Management
- Security Operations
- Leadership
- Team Coordination
- Customer Service
- Scheduling
- Problem-Solving
- Decision-Making
- Incident Reporting
- Performance Management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Workforce Management
- Communication
Benefits
- Career Advancement Opportunities
- Training and Development Support
- Vehicle Allowance
Visa sponsorship
Not detected in the job text
Categories
- Security & Safety
- Management & Leadership
- Customer Service & Support
- Human Resources
Keywords
- Account Management
- Security Services
- Security Operations
- Client Accounts
- Site Visits
- Staff Scheduling
- Staffing
- Recruitment Coordination
- Performance Management
- Incident Reporting
- Incident Escalation
- Service Quality
- Compliance
- KPIs
- Operational Reporting
- Onboarding
- Training
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Workforce Management Systems
- Driver's License
- Field Staff Management