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GardaWorld

Assistant Operations Manager - Secure Facility

Surrey, BC, Canada

Pay: Competitive salary of $70,000–$74,000 annually
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Business Unit: Security Services

Career Area: Operations and Administration

Location:

Surrey, British Columbia, CA

GardaWorld is growing - and we’re looking for a strong operational leader to join our Security Services team in Vancouver!

As an Assistant Operations Manager (AOM), you’ll play a critical role in supporting the day-to-day delivery of a large, high-security contract while working closely with the Operations Manager, Shift Supervisors, and frontline security teams.

This is a hands-on leadership position where no two days are the same. You’ll be out in the field, supporting supervisors, ensuring teams are properly staffed and trained, addressing operational challenges, conducting quality control visits, and making sure our teams are consistently delivering the high standards our clients expect.

You’ll be a key point of contact for frontline leadership and will have the opportunity to step into the Operations Manager’s responsibilities when required. If you’re an experienced security leader who enjoys being visible, solving problems, coaching teams, and taking ownership of operations, this is an opportunity to make a real impact with GardaWorld.

What We Offer You

Competitive salary of $70,000–$74,000 annually
Comprehensive health benefits
Opportunities for career growth and advancement within a global security leader
A dynamic, hands-on leadership environment where every day brings new challenges
The opportunity to lead and develop security professionals across multiple operational locations
Employee recognition programs that celebrate performance, achievements, and impact
The opportunity to build your leadership experience within a complex, high-security environment
Supportive leadership and a team-focused workplace culture

Assistant Operations Manager Key Responsibilities

Support the Operations Manager with the day-to-day management and delivery of security services
Mentor, coach, and provide ongoing support to Shift Supervisors, helping them succeed in their leadership roles
Monitor scheduling and invoicing accuracy and promptly address discrepancies to ensure smooth operations
Ensure security personnel assigned to the contract meet all required qualifications, training, licensing, and operational requirements
Identify, document, and resolve operational issues while ensuring appropriate follow-up and escalation
Provide orientation and operational guidance to new security personnel joining the team
Identify training gaps, conduct audits, and work with leadership to ensure employees remain properly trained and qualified
Ensure Shift Supervisors and security personnel consistently follow established operating procedures and site requirements
Conduct regular supervisory visits to operational posts to assess service delivery, support frontline teams, and identify opportunities for improvement
Conduct off-site quality control visits, including at transportation hubs, offices, and other operational locations, to ensure teams are meeting required standards
Provide ongoing coaching, assistance, and training to Shift Supervisors and frontline personnel
Take a proactive approach to problem-solving by identifying operational challenges and recommending practical solutions to improve service delivery
Take immediate corrective action when service delivery or performance concerns are identified, while ensuring appropriate documentation and escalation
Support the Operations Manager during periods of absence and assume Operations Manager responsibilities when required
Ensure Shift Supervisors and security personnel maintain professional appearance and comply with uniform standards
Prepare and maintain required operational reports and documentation
Participate in scheduled operational meetings and provide updates on service delivery, staffing, training, and performance
Build strong working relationships with frontline teams, internal stakeholders, and client representatives
Support other operational initiatives and responsibilities as required

What You Bring

Minimum 2 years of management experience in security services, law enforcement, corrections, military, or another directly related environment with responsibility for overseeing employees
Experience leading, coaching, and mentoring supervisors or frontline teams
Strong understanding of security operations and service delivery
Experience with scheduling, staffing, training, compliance, and operational documentation
Strong problem-solving and decision-making skills, with the ability to take action in fast-paced situations
Excellent communication skills, both written and verbal
Strong organizational skills and the ability to manage multiple priorities simultaneously
Comfortable working in a hands-on, field-based leadership role and conducting regular site visits
Ability to work flexible hours and respond to operational requirements outside of standard business hours when required
Valid BC Security Worker Licence
Valid Advanced Security Training (AST) Certification - an asset
Valid Standard First Aid with CPR and AED
Valid security-related use-of-force training - an asset
Valid driver's licence and ability to travel between operational locations
Secondary school diploma or Canadian equivalent
Legally authorized to work in Canada
Ability to successfully complete all required screening and contract-mandated qualifications

Why GardaWorld?

At GardaWorld, our people are at the heart of everything we do. As an Assistant Operations Manager, you won’t be sitting behind a desk waiting for problems to come to you - you’ll be where the action is, leading teams, solving challenges, and helping shape the way security services are delivered.

If you’re ready to take the next step in your security leadership career and want a role where your experience, judgment, and leadership can make a difference every day, we want to hear from you.

SSVAN

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment: Operations Manager, Facilities, Compliance, QC, Operations, Legal, Quality

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More about this job

Responsibilities

The Assistant Operations Manager supports the day-to-day delivery of security services by mentoring shift supervisors and ensuring operational standards are met. This role involves conducting field visits, managing staffing requirements, and resolving operational challenges to maintain high service quality.

Requirements

Candidates must have at least 2 years of management experience in security, law enforcement, or a related field. A valid BC Security Worker Licence and a secondary school diploma are required for this position.

Skills

Security operations
Team leadership
Staffing
Scheduling
Coaching
Mentoring
Operational compliance
Problem-solving
Quality control
Reporting
Communication
Decision-making
Training
Conflict resolution
Field management

Benefits

Comprehensive health benefits
Career growth and advancement opportunities
Employee recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Security Services
Operations Management
Field Leadership
BC Security Worker Licence
AST Certification
First Aid
CPR
AED
Use-of-force training
Compliance
Quality Control
Staffing
Scheduling
Reporting
Operational Audits
Security Personnel
Site Visits
Performance Management
Risk Mitigation
Incident Documentation

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