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Added 11 mins ago
Assistant Store Manager - Spirit
Spencer Gifts - Spirit Halloween
Mississauga, ON
Temporary
The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store. The Assistant Manager is responsible for supporting…
Added 11 mins ago
Returning Assistant Store Manager - Spirit
Spencer Gifts - Spirit Halloween
Mississauga, ON
Temporary
?This position is for any person who has previously worked for Spencer’s / Spirit Halloween in an Assistant Store Manager position.
Added 11 mins ago
Rehabilitation Assistant
Spectrum Health Care
Mississauga, ON
Part-time
Certificate or Diploma in the Occupational Therapist Assistant and Physiotherapy Assistant Program (Rehabilitation Assistant Certificate) from a recognized community college program or…
Added 41 mins ago
Job ID #32244: Building Division Assistant
City of Hamilton
Hamilton, ON
Full-time · Temporary
Added 55 mins ago
Christmas Kettle Assistant
The Salvation Army in Canada
Brockville, ON
Full-time
The Christmas Kettle Assistant helps to organize, direct, and supervise the work performed by Christmas Kettle Campaign Worker activities.
Added 55 mins ago
Catering Assistant
OCS
Bolton, ON
Full-time
Added 55 mins ago
Saint John Occupational / Physiotherapy Assistant (3029) PCN 1256011
Horizon Health Network
Saint John, NB
Temporary
The Occupational/Physiotherapy Assistant is responsible for assisting with therapeutic treatment plans and rehabilitation under the supervision of a therapist.
Added 56 mins ago
Christmas Kettle Assistant
The Salvation Army Canada and Bermuda Territory
Brockville, ON
Full-time
The Christmas Kettle Assistant helps to organize, direct, and supervise the work performed by Christmas Kettle Campaign Worker activities.
Added 56 mins ago
Assistant Professor, Tenure-Track, Early Childhood Education and Care: Equitable, Inclusive, and Sustainable Practices
Brock University
St. Catharines, ON · Main Campus (Employees)
Full-time
The Department of Educational Studies invites applicants for a Tenure Track Appointment at the rank of Assistant Professor, beginning January 1st, 2027.
Added 1 hour ago
Assistant Manager, Finance & Reporting
Atlantic Central
NS · Nova Scotia, Canada
Full-time
Reporting to the Controller, the Assistant Manager, Finance & Reporting, is responsible for managing and scheduling activities of direct reports. This position ensures that work is…
Added 1 hour ago
assistant housekeeping manager
Canalta Group
Drumheller, AB
Full-time
Added 1 hour ago
Computer Store Sales Assistant
University of Victoria
Victoria, BC
Full-time
The Computer Store Sales Assistant is responsible for assisting the Computer/Technology Buyer with sales counter duties and providing customer service and cashier duties. In addition, the…
Added 1 hour ago
Pharmacy Assistant
MacQuarries Pharmasave Group
Amherst, NS
Full-time
MacQuarries Pharmasave Group is seeking an experienced and passionate Pharmacy Assistant to be part of the team in our Amherst location. If you're someone who thrives in a patient-focused…
Added 1 hour ago
Assistant Manager Food & Beverage Operations
Marriott International
Quebec, QC
Full-time
Added 1 hour ago
Store Baker - Part Time
Whole Foods Market
Ottawa, ON
Part-time
Added 1 hour ago
assistant manager, fast food
Wendy's
Nanaimo, BC
Full-time
Added 1 hour ago
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Quartz
Open Hall, NL
Full-time
Experience in financial services, wealth management or another regulated consumer domain, and an understanding of what an AI assistant can and cannot say there
Added 1 hour ago
(CAN) Leader de nuit
Walmart Canada
Sept-Îles, QC
Full-time
Assists in providing direction and coordinating overnight stocking activities based on communicated priorities from the Overnight Assistant Manager and the daytime management team.
Added 1 hour ago
Lead PET Technologist S2 Up to 8 FTE
Provincial Health Services Authority
Kelowna, BC
Full-time
…program and performing technical functions when required. Acts as assistant to the Department Head. Duties/Accountabilities: 1. Supervises and co-ordinates the work activities of designated…
Added 1 hour ago
Pharmacy Assistant
Provincial Health Services Authority
Vancouver, BC
Full-time
Completion of recognized pharmacy assistant program at a certificate level.
Added 1 hour ago
Pharmacy Assistant
Provincial Health Services Authority
Vancouver, BC
Full-time
Completion of recognized pharmacy assistant program at a certificate level.
Added 1 hour ago
Sessional Instructional Assistant (SIA) Positions - Department of Management at UTM (Fall 2026) (S3)
University of Toronto - Woodsworth College
Toronto, ON · Greater Toronto Area, Canada
Full-time
The Department of Management has the following Sessional Instructional Assistant positions available for the Fall 2026 academic term and invites applications from suitably qualified…
Added 1 hour ago
Joni Server Assistant (Full Time)
Park Hyatt
Toronto, ON
Full-time
About the Role _ Joni Server Assistant (Full Time)
Added 1 hour ago
Assistant Coffee Shop Manager
SSP Group plc
Mississauga, ON
Full-time
Join Our Team as a Tim Horton's Assistant Restaurant Manager in a dynamic airport restaurant environment!
Added 1 hour ago
Physiotherapy Assistant - Rehabilitation and Supportive Care Services
Nova Scotia Health and IWK Health
Dartmouth, NS
…supervision of the registered Physiotherapist, the Physiotherapy Assistant, as an active member of the patient care team, works with individuals, families and groups to help educate and…

GardaWorld

Bilingual Operations Support & Customer Service Coordinator

Moncton, NB, Canada

Pay: We offer competitive wages $23 & comprehensive health benefits.
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Jul 9, 2026

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Applications open in a new tab.

Original job description

Business Unit: Security Services

Career Area: Security Guard

Location:

Moncton, New Brunswick, CA

Ready to suit up as a Operations Support & Customer Service Coordinator

if you’re looking for a role with real responsibility and impact, this opportunity is for you. As an Operations Support & Customer Service Coordinator you will play a critical role in coordinating communications between security personnel, clients, and account managers to ensure smooth and efficient operations.

We’re growing our team in Moncton! With a wide range of security contracts, we offer flexible opportunities designed to match your availability while supporting your professional growth and long-term career goals.

What's in it for you?

We offer competitive wages $23 & comprehensive health benefits.
This position follows a 2-on / 2-off rotation schedule and is a day and night shift position.
Opportunities to grow alongside GardaWorld.
Continuing education through GardaWorld Campus.

Responsibilities For Operations Support & Customer Service Coordinator

The Customer Service Coordinator is the first point of contact for clients requesting security services. This role combines customer service, operational coordination, and administrative support to ensure services are delivered efficiently and professionally.

Answer incoming calls and emails from clients.Receive, assess, and document service requests.
Schedule and dispatch Security Guards based on operational requirements, availability, qualifications, and client needs.
Monitor active assignments and make real-time scheduling adjustments as operational needs change.
Communicate with Security Guards before, during, and after assignments to ensure services are completed successfully.
Proactively identify operational issues and implement appropriate solutions while minimizing service disruptions.
Troubleshoot scheduling conflicts, staffing shortages, and unexpected incidents in a timely and professional manner.
Escalate urgent operational issues or customer concerns to Supervisors, Coordinators, Operations, or the Account Manager when required.
Maintain accurate documentation of all calls, incidents, schedule changes, and client communications.
Perform a variety of administrative duties, including updating databases, maintaining records, preparing reports, and processing operational documentation.
Collaborate with internal departments to ensure accurate information sharing and efficient workflow.
Ensure confidentiality and accuracy when handling sensitive client and employee information.
Support continuous improvement by identifying opportunities to enhance processes and customer service.
Perform other duties assigned by the Coordinator, Operations team, or Account Manager as required.

Qualifications For Operations Support & Customer Service Coordinator

Canadian citizen or permanent resident.
Canadian high school diploma or equivalent.
Clear criminal record and a valid Security Guard Licence.
Minimum typing speed of 40 words per minute.
Fluent in both French and English (spoken); advanced written English skills required (French writing not required).
Strong customer service, communication, and problem-solving skills.
Ability to multitask and remain organized in a fast-paced environment.
Proficient with Microsoft 365 applications.
Comfortable answering high volumes of calls and communicating effectively with clients and employees.
“Willingness to work rotating shifts, including nights, weekends, and statutory holidays.
Previous experience in dispatching, customer service, scheduling, administration, or a call centre environment is considered an asset.

SSMONC

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment: Operations Manager, Administrative Assistant, Call Center, Bilingual, Night, Operations, Administrative, Customer Service

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for client service requests, assess and document needs, and schedule and dispatch security guards. Monitor assignments, resolve operational and staffing issues, maintain accurate records, and coordinate with clients, guards, and internal teams.

Requirements

Applicants must be Canadian citizens or permanent residents, have a Canadian high school diploma or equivalent, a clear criminal record, and a valid Security Guard Licence. They must speak French and English, have advanced written English, type at least 40 words per minute, and be proficient with Microsoft 365; relevant customer service, dispatch, scheduling, administrative, or call centre experience is an asset.

Skills

Customer Service
Communication
Problem-Solving
Scheduling
Dispatching
Multitasking
Organization
Microsoft 365
Call Handling
Administrative Support
Recordkeeping
Incident Documentation
Conflict Resolution
Confidentiality
Bilingual Communication
Operational Coordination

Benefits

Health Benefits
Continuing Education

Visa sponsorship

Not detected in the job text

Keywords

Security Services
Security Guard Licence
Customer Service
Operations Support
Dispatching
Scheduling
Security Guards
Client Communications
Call Centre
Microsoft 365
French
English
Administrative Support
Service Requests
Incident Management
Operational Coordination
Staffing
Database Updates
Recordkeeping
Reporting
Confidentiality
Rotating Shifts
Night Shifts
Statutory Holidays

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