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Added 16 mins ago
G
General Manager- Leadership Expansion Program
Groundworks
Burlington, ON
- Full-time
…their development, while waiting to assume the role of General Manager in a branch location. A new branch location can become available in several ways: Acquisition, Greenfield or internal…
Added 30 mins ago
CO
EastSide Centre - Manager on Duty (18 years and older), Part-time, Year-Round
CITY OF EAST PEORIA
Mine Centre, ON
- Part-time
EastSide Centre is accepting applications for a part-time Manager on Duty. Work hours are based on the facility event calendar and are subject to change. Evening and weekend availability is…
Added 30 mins ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 30 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
TC
Product Commercialization Manager
TWIGZ Craft Pretzels
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a highly hands-on Product Commercialization Manager to help us accelerate the pace at which we bring new products and ideas to market.
Added 1 hour ago
A
Civil Engineering Graduate - Highway Design
AECOM
Pickering, ON
- $60,000 to $75,000 CAD / year
- Full-time
Working under supervision of a project manager or senior-level team member and assist with tasks including preparing engineering related calculations, drawings, and visual aids
Added 1 hour ago
A
Civil Engineering Graduate - Highway Design
AECOM
North Bay, ON
- $60,000 to $75,000 CAD / year
- Full-time
Working under supervision of a project manager or senior-level team member and assist with tasks including preparing engineering related calculations, drawings, and visual aids
Added 1 hour ago
A
Project Coordinator
AECOM
Pickering, ON
- $60,000 to $70,000 CAD / year
- Full-time
Assist Project Managers with project administration, change management, invoicing, forecasting, and other project management activities.
Added 1 hour ago
A
Civil Engineering Graduate - Highway Planning and Design
AECOM
Markham, ON
- $60,000 to $75,000 CAD / year
- Full-time
Working under the supervision of a project manager or senior-level team member and assisting with tasks including preparing engineering-related calculations, drawings, and visual aids
Added 1 hour ago
TM
Property Manager
Tribe Management inc
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
The DMS Group, Division of Tribe Management Inc., is currently seeking a Property Manager to join our team. The Property Manager works under the Director of Commercial and…
Added 2 hours ago
T
Integrated Marketing Manager, NA GBM
TikTok
Toronto, ON
- Full-time
The Integrated Marketing Manager sits within the Canada Business Marketing team focused on connecting industry insights, platform performance, cultural touchstones and audience needs to…
Added 4 hours ago
A
Team Lead, Dayforce Support
AccorCorpo
Toronto, ON
- Full-time
…readiness activities, including communication, training, and change management efforts related to Dayforce enhancements, releases, and new process…
Added 5 hours ago
J
Manager, Corporate Strategic Project Delivery
Jobbe
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
…Technology Lead responsible for the successful planning, execution, management, change control and delivery of technology-enabled corporate strategic projects. The position works closely…
Added 5 hours ago
HR
Spécialiste, Conseiller(ère) Beauté Désigné(e) - Clé de Peau / Specialist, Designated Beauty Advisor (DBA) - Clé de Peau
Holt Renfrew
Montreal, QC
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 5 hours ago
M
Construction project manager
Mongrain
Mirabel, QC
- Full-time
We're looking for you for our project manager position.
Added 6 hours ago
EF
Project Manager, Construction/Design – Kitchener
Entrepot Frigorifique Conestoga (Quebec Ltee)
Kitchener, ON
- Full-time
Key Performance Indicators: include, schedule and budget adherence, safety performance, client satisfaction, change order management, risk mitigation effectiveness and quality, productivity…
Added 6 hours ago
CC
Manager of Pharmacy
Cornwall Community Hospital
Cornwall, ON
- Full-time
Scheduled all shifts as required - Schedule subject to change
Added 7 hours ago
T
Senior Project Manager
Tadpool
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Director, the Project Manager leads project planning, execution, and oversight for construction and investment initiatives across the portfolio. The role manages internal…
Added 8 hours ago
PC
Transaction Services Manager - Financial Services (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
…across the Insurance, Banking & Capital Markets, Asset & Wealth Management and Fintech subsectors. As part of our team, you’ll have the opportunity to help our clients through the different…
Added 9 hours ago
PC
PwC Private, Manager Bilingual (EN/FR)
PwC Canada
Quebec, QC
- Full-time
…Domestic Restructuring (Taxes), Drafting Tax Documents, Embracing Change, Emotional Regulation, Empathy, Financial Statement Analysis, Inclusion, Income Tax Provisions, Information…
Added 9 hours ago
HB
Assistant Manager - BOSS Outlet, McArthur Glen
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
…we are, we are united by a common goal: We love fashion, we change…
Added 9 hours ago
HB
Assistant Manager - BOSS Store, St. Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Other
…we are, we are united by a common goal: We love fashion, we change…
Added 9 hours ago
HB
Assistant Manager - HUGO Outlet, Mirabel
HUGO BOSS Canada, Inc.
Mirabel, QC
- Other
…we are, we are united by a common goal: We love fashion, we change…
Added 9 hours ago
HB
Assistant Store Manager - BOSS Store, Oakridge
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
…we are, we are united by a common goal: We love fashion, we change…
Added 9 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
The Regional Manager is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of UPT goals in all of the Directly Operated Stores and Shops…

GardaWorld

Bilingual Operations Support & Customer Service Coordinator

Moncton, NB, Canada

We offer competitive wages $23 & comprehensive health benefits. · Full-time

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Applications open in a new tab.

Job details

Pay: We offer competitive wages $23 & comprehensive health benefits.
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Jul 9, 2026

Original job description

Business Unit: Security Services

Career Area: Security Guard

Location:

Moncton, New Brunswick, CA

Ready to suit up as a Operations Support & Customer Service Coordinator

if you’re looking for a role with real responsibility and impact, this opportunity is for you. As an Operations Support & Customer Service Coordinator you will play a critical role in coordinating communications between security personnel, clients, and account managers to ensure smooth and efficient operations.

We’re growing our team in Moncton! With a wide range of security contracts, we offer flexible opportunities designed to match your availability while supporting your professional growth and long-term career goals.

What's in it for you?

We offer competitive wages $23 & comprehensive health benefits.
This position follows a 2-on / 2-off rotation schedule and is a day and night shift position.
Opportunities to grow alongside GardaWorld.
Continuing education through GardaWorld Campus.

Responsibilities For Operations Support & Customer Service Coordinator

The Customer Service Coordinator is the first point of contact for clients requesting security services. This role combines customer service, operational coordination, and administrative support to ensure services are delivered efficiently and professionally.

Answer incoming calls and emails from clients.Receive, assess, and document service requests.
Schedule and dispatch Security Guards based on operational requirements, availability, qualifications, and client needs.
Monitor active assignments and make real-time scheduling adjustments as operational needs change.
Communicate with Security Guards before, during, and after assignments to ensure services are completed successfully.
Proactively identify operational issues and implement appropriate solutions while minimizing service disruptions.
Troubleshoot scheduling conflicts, staffing shortages, and unexpected incidents in a timely and professional manner.
Escalate urgent operational issues or customer concerns to Supervisors, Coordinators, Operations, or the Account Manager when required.
Maintain accurate documentation of all calls, incidents, schedule changes, and client communications.
Perform a variety of administrative duties, including updating databases, maintaining records, preparing reports, and processing operational documentation.
Collaborate with internal departments to ensure accurate information sharing and efficient workflow.
Ensure confidentiality and accuracy when handling sensitive client and employee information.
Support continuous improvement by identifying opportunities to enhance processes and customer service.
Perform other duties assigned by the Coordinator, Operations team, or Account Manager as required.

Qualifications For Operations Support & Customer Service Coordinator

Canadian citizen or permanent resident.
Canadian high school diploma or equivalent.
Clear criminal record and a valid Security Guard Licence.
Minimum typing speed of 40 words per minute.
Fluent in both French and English (spoken); advanced written English skills required (French writing not required).
Strong customer service, communication, and problem-solving skills.
Ability to multitask and remain organized in a fast-paced environment.
Proficient with Microsoft 365 applications.
Comfortable answering high volumes of calls and communicating effectively with clients and employees.
“Willingness to work rotating shifts, including nights, weekends, and statutory holidays.
Previous experience in dispatching, customer service, scheduling, administration, or a call centre environment is considered an asset.

SSMONC

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment: Operations Manager, Administrative Assistant, Call Center, Bilingual, Night, Operations, Administrative, Customer Service

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for client service requests, assess and document needs, and schedule and dispatch security guards. Monitor assignments, resolve operational and staffing issues, maintain accurate records, and coordinate with clients, guards, and internal teams.

Requirements

Applicants must be Canadian citizens or permanent residents, have a Canadian high school diploma or equivalent, a clear criminal record, and a valid Security Guard Licence. They must speak French and English, have advanced written English, type at least 40 words per minute, and be proficient with Microsoft 365; relevant customer service, dispatch, scheduling, administrative, or call centre experience is an asset.

Skills

Customer Service
Communication
Problem-Solving
Scheduling
Dispatching
Multitasking
Organization
Microsoft 365
Call Handling
Administrative Support
Recordkeeping
Incident Documentation
Conflict Resolution
Confidentiality
Bilingual Communication
Operational Coordination

Benefits

Health Benefits
Continuing Education

Visa sponsorship

Not detected in the job text

Keywords

Security Services
Security Guard Licence
Customer Service
Operations Support
Dispatching
Scheduling
Security Guards
Client Communications
Call Centre
Microsoft 365
French
English
Administrative Support
Service Requests
Incident Management
Operational Coordination
Staffing
Database Updates
Recordkeeping
Reporting
Confidentiality
Rotating Shifts
Night Shifts
Statutory Holidays

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