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Added 5 mins ago
EC
Admissions Coordinator FT
EHN Canada
Saskatoon, SK
- $46,000 to $52,000 CAD / year
- Full-time
The Admissions Coordinator responds to inquiries from prospective clients, families, referral sources, and other stakeholders and conducts professional and compassionate consultations to…
Added 5 mins ago
Trades Client Services Assistant - ACTION Project
Okanagan College
Kelowna, BC
Under the general supervision of the Manager, Trades Programs, and in collaboration with the Trades Program Coordinator, Action Project (“Project Coordinator), the Trades Client Services…
Added 5 mins ago
L
Food Service Department Manager - Full Time
Longo's
Toronto, ON
- Full-time
We are looking for a Food Services Department Manager - Full Time who is passionate about food and enjoys working in a fast paced, team environment!
Added 5 mins ago
VT
Sales Marketing Coordinator
VSI Technology
Mississauga, ON
- Full-time
The Marketing Coordinator is responsible for supporting the planning, coordination, and execution of marketing initiatives that promote the organization's brand, services, and business…
Added 6 mins ago
B
Property Services Coordinator
BGIS
Vancouver, BC
- Full-time
The Property Service Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). Provides…
Added 35 mins ago
TS
Kettle Coordinator
The Salvation Army in Canada
Stephenville, NL
- Full-time
…by helping TSA to give hope to other. The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas…
Added 35 mins ago
MD
Revenue Collections Officer 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 51 mins ago
Sales Support Coordinator
Enercare
Toronto, ON
Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and…
Added 51 mins ago
DW
Administrative Coordinator
Dying With Dignity Canada
Toronto, ON
- Full-time
Deliver high quality, relevant programs and services: DWDC will provide information, education, and support to individuals, families, and clinicians across Canada
Added 1 hour ago
TS
Kettle Coordinator
The Salvation Army Canada and Bermuda Territory
Stephenville, NL
- Full-time
…by helping TSA to give hope to other. The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas…
Added 1 hour ago
CT
Security Coordinator
Canadian Tire Corporation
Brampton, ON · AJ Billes Distribution Centre [AJBDC]
- Full-time
…than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one…
Added 1 hour ago
Services Operations Coordinator
SKF
Sarnia, ON
…the United States. We are seeking an experienced Operations Coordinator to schedule field crews, arrange travel, track updates from customers in a fast paces…
Added 1 hour ago
Executive Assistant -Toronto, ON
Scotiabank
Toronto, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 1 hour ago
Process Improvement Coordinator
Hydro One Networks Inc
Markham, ON
…across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and…
Added 1 hour ago
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Coordinator, Project Delivery
EPCOR
AB · Edmonton, Alberta
- Full-time
The Coordinator, Project Delivery is accountable for coordinating the completion of Energy Services projects, which includes supporting change management, communications and process changes…
Added 1 hour ago
YC
Client Services Coordinator
Your Counselling
Calgary, AB
- Full-time
The Client Services Coordinator is a full-time, on-site role based in Calgary, AB. This position is responsible for being the first point of contact for clients, managing inquiries, booking…
Added 1 hour ago
Training and Compliance Coordinator
The Talent Team at Perimeter Aviation
Winnipeg, MB
…Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a…
Added 1 hour ago
Coordinator, Distribution Services
Postmedia Network Inc.
Saskatoon, SK
Postmedia is seeking a highly motivated and detail-oriented professional to fill the full-time position of Coordinator, Distribution Services.
Added 1 hour ago
E
Sponsorship Coordinator
Everise
Toronto, ON
- Contract
…visibility and engagement. The company delivers end-to-end services including sponsorship development, sponsorship fulfillment, and event…
Added 2 hours ago
SB
Field Marketing Coordinator
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
As a Field Marketing Coordinator, you will be part of a dedicated team based in the GTA and reporting to the Territory Manger, Residential Sales. The Field Marketing Coordinator is a…
Added 2 hours ago
SB
Field Marketing Coordinator/Coordonnateur du marketing sur le terrain - Montreal, QC
Stanley Black & Decker, Inc.
Montreal, QC · St. Leonard CAN - Blvd Langelier
- Full-time
Added 2 hours ago
W
Logistics Support Coordinator
Winpak
Winnipeg, MB
- Full-time
Winpak is seeking a Logistics Support Coordinator based in Winnipeg, Manitoba to join our Traffic Team.
Added 2 hours ago
SV
Scheduling Coordinator - Long Term Care - Permanent Part Time
Schlegel Villages
Burlington, ON
- Part-time
The Village of Tansley Woods has an exciting opportunity for a Scheduling Coordinator to join their team.
Added 2 hours ago
QM
Coordonnateur de la logistique - matières premières / Logistics Coordinator - Commodities
Quantum Management Services Ltd.
Montreal, QC
- $65,000 to $80,000 CAD / year
- Full-time
Our client, a physical commodities trading firm is seeking a detail-oriented and highly organized Logistics Coordinator to manage the daily scheduling and coordination of truck…
Added 3 hours ago
NC
Manager, Air Traffic Management (ATM) and Safety Performance Analytics
NAV CANADA
Ottawa, ON
- Full-time
Shape the future of air navigation services in Canada. Reporting to the Director, ATM and Safety Performance, the Manager, Air Traffic Management (ATM) and Safety Performance Analytics…

GardaWorld

Bilingual Operations Support & Customer Service Coordinator

Moncton, NB, Canada

We offer competitive wages $23 & comprehensive health benefits. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: We offer competitive wages $23 & comprehensive health benefits.
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Jul 9, 2026

Original job description

Business Unit: Security Services

Career Area: Security Guard

Location:

Moncton, New Brunswick, CA

Ready to suit up as a Operations Support & Customer Service Coordinator

if you’re looking for a role with real responsibility and impact, this opportunity is for you. As an Operations Support & Customer Service Coordinator you will play a critical role in coordinating communications between security personnel, clients, and account managers to ensure smooth and efficient operations.

We’re growing our team in Moncton! With a wide range of security contracts, we offer flexible opportunities designed to match your availability while supporting your professional growth and long-term career goals.

What's in it for you?

- We offer competitive wages $23 & comprehensive health benefits.
- This position follows a 2-on / 2-off rotation schedule and is a day and night shift position.
- Opportunities to grow alongside GardaWorld.
- Continuing education through GardaWorld Campus.

Responsibilities For Operations Support & Customer Service Coordinator

The Customer Service Coordinator is the first point of contact for clients requesting security services. This role combines customer service, operational coordination, and administrative support to ensure services are delivered efficiently and professionally.

Answer incoming calls and emails from clients.Receive, assess, and document service requests.
Schedule and dispatch Security Guards based on operational requirements, availability, qualifications, and client needs.
Monitor active assignments and make real-time scheduling adjustments as operational needs change.
Communicate with Security Guards before, during, and after assignments to ensure services are completed successfully.
Proactively identify operational issues and implement appropriate solutions while minimizing service disruptions.
Troubleshoot scheduling conflicts, staffing shortages, and unexpected incidents in a timely and professional manner.
Escalate urgent operational issues or customer concerns to Supervisors, Coordinators, Operations, or the Account Manager when required.
Maintain accurate documentation of all calls, incidents, schedule changes, and client communications.
Perform a variety of administrative duties, including updating databases, maintaining records, preparing reports, and processing operational documentation.
Collaborate with internal departments to ensure accurate information sharing and efficient workflow.
Ensure confidentiality and accuracy when handling sensitive client and employee information.
Support continuous improvement by identifying opportunities to enhance processes and customer service.
Perform other duties assigned by the Coordinator, Operations team, or Account Manager as required.

Qualifications For Operations Support & Customer Service Coordinator

- Canadian citizen or permanent resident.
- Canadian high school diploma or equivalent.
- Clear criminal record and a valid Security Guard Licence.
- Minimum typing speed of 40 words per minute.
- Fluent in both French and English (spoken); advanced written English skills required (French writing not required).
- Strong customer service, communication, and problem-solving skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Proficient with Microsoft 365 applications.
- Comfortable answering high volumes of calls and communicating effectively with clients and employees.
- “Willingness to work rotating shifts, including nights, weekends, and statutory holidays.
- Previous experience in dispatching, customer service, scheduling, administration, or a call centre environment is considered an asset.

SSMONC

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment: Operations Manager, Administrative Assistant, Call Center, Bilingual, Night, Operations, Administrative, Customer Service

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for client service requests, assess and document needs, and schedule and dispatch security guards. Monitor assignments, resolve operational and staffing issues, maintain accurate records, and coordinate with clients, guards, and internal teams.

Requirements

Applicants must be Canadian citizens or permanent residents, have a Canadian high school diploma or equivalent, a clear criminal record, and a valid Security Guard Licence. They must speak French and English, have advanced written English, type at least 40 words per minute, and be proficient with Microsoft 365; relevant customer service, dispatch, scheduling, administrative, or call centre experience is an asset.

Skills

Customer Service
Communication
Problem-Solving
Scheduling
Dispatching
Multitasking
Organization
Microsoft 365
Call Handling
Administrative Support
Recordkeeping
Incident Documentation
Conflict Resolution
Confidentiality
Bilingual Communication
Operational Coordination

Benefits

Health Benefits
Continuing Education

Visa sponsorship

Not detected in the job text

Keywords

Security Services
Security Guard Licence
Customer Service
Operations Support
Dispatching
Scheduling
Security Guards
Client Communications
Call Centre
Microsoft 365
French
English
Administrative Support
Service Requests
Incident Management
Operational Coordination
Staffing
Database Updates
Recordkeeping
Reporting
Confidentiality
Rotating Shifts
Night Shifts
Statutory Holidays

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