Jobs in Canada

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Added 28 mins ago
Hardware Validation Senior Engineering Manager
Synopsys Inc
Mississauga, ON
Full-time
Added 28 mins ago
Operation Agent
National Bank of Canada
Victoria, BC
Full-time
…clients in about 100 branches. You will report to the Regional Manager and work closely with a team of investment…
Added 28 mins ago
Clinical Nurse Manager I, Oncology Outpatient
Bariza Health
Toronto, ON
Full-time
Added 28 mins ago
Seasonal Holiday Team Lead- Promenade Shopping Centre
Cherry Hill Programs
Vaughan, ON
Part-time
Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
Added 28 mins ago
Banking Advisor
National Bank of Canada
Laval, QC
Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 58 mins ago
General Manager, Environmental Services (EVS) Healthcare (Calgary)
Aramark Canada
Calgary, AB
Full-time
General Manager, Environmental Services (EVS) Healthcare
Added 58 mins ago
Unit Assistant
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…
Added 58 mins ago
Charge Cardiology Technologist - Non-Invasive Cardiac Testing (NICT)
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager Diagnostic Services, Non Invasive Cardiac Testing, the Charge Cardiology Technologist, Non-Invasive Cardiac Testing (NICT) is responsible for…
Added 58 mins ago
Medical Device Reprocessing (MDR) Tech 2
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager of Health Services and Supervisor, Medical Device Reprocessing (MDR), and while demonstrating a commitment to the Mission, Values and Management…
Added 58 mins ago
General Duty Nurse (N2) - Ambulatory Care - Urology Clinic & Procedures
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 58 mins ago
RN/LPN/RPN - Provincial Travel Nurse Team
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager- Provincial Travel Nurse Team the Registered Nurse (RN), Licensed Practical Nurse (LPN), Registered Psychiatric Nurse (RPN) is responsible for…
Added 58 mins ago
Senior Cardiology Technologist - NICT
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the direction of the Manager/Charge Cardiology Technologist or Designate the Senior Cardiology Technologist in addition to performing the duties of a General Cardiology Technologist,…
Added 58 mins ago
Starbuck's Supervisor
Aramark Canada
Calgary, AB
Full-time
…to join our passionate UCalgary Starbucks Team. Alongside a manager who will help coordinate and lead operations, you'll help oversee staff, collaborate with teammates, and help where…
Added 58 mins ago
General Manager, Environmental Services (EVS) Healthcare (Lethbridge)
Aramark Canada
Lethbridge, AB
Full-time
General Manager, Environmental Services (EVS) Healthcare
Added 58 mins ago
Retail Store Manager
Emplo Inc.
Ottawa, ON
Full-time
Being a maurices full-time retail store manager means that you’ll get the opportunity to lead a team of talented associates to create an unforgettable experience that leaves our customers…
Added 58 mins ago
Customer Service Representative / Customer Care Associate
Emplo Inc.
Orleans, ON
Full-time
…be required to perform additional job tasks required by the…
Added 1 hour ago
Buyer
Atlas Copco Group
Cambridge, ON
Full-time
Bring your curiosity to work as our next Buyer. You will be part of our XXX team reporting to [Hiring manager title]. In this role, your mission is to [briefly describe the main mission in…
Added 1 hour ago
Account Manager
ValuraNova
Toronto, ON · Greater Toronto Area, Canada
Full-time
Account Manager, Aesthetic Injectables (Mississauga, Windsor and to the Golden Horseshoe)
Added 1 hour ago
Inside Sales Representative
Atlas Copco Group
Mississauga, ON
Full-time
The Inside Sales Representative reports to the Parts and Inside Sales Manager. This position is based in Mississauga, Ontario and has a work schedule of 35 hours per week.
Added 1 hour ago
Merchandiser, Hourly Full Time Day
Loblaw Companies Limited
Ottawa, ON · Nepean, ON
Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
Community Care Assistant - Scarborough (bank)
Provide Community
Toronto, ON · Scarborough Junction, ON
Full-time
…who are unsuccessful can seek feedback from the recruiting…
Added 1 hour ago
HMR Manager LOA
Loblaw Companies Limited
Pickering, ON
Full-time
Added 1 hour ago
Head of Communications and Engagement
Leukaemia Foundation
Swift Current, SK
Full-time
Reporting to the General Manager Corporate Affairs, the Head of Communications & Engagement provides strategic leadership across communications, brand, media, content and community…
Added 1 hour ago
Assistant Store Manager - Sales & Service, Full Time, Toronto - Pottery Barn Kids and Teen
Pottery Barn Kids
Toronto, ON
Full-time
Overview of the Assistant Manager of Sales and Service role
Added 1 hour ago
Lead Senior Advisor, Maintenance Program Implementation & RAMS
VIA Rail Canada
Montreal, QC
In collaboration with the relevant TSSSA manager:

GardaWorld

Bilingual Operations Support & Customer Service Coordinator

Moncton, NB, Canada

Pay: We offer competitive wages $23 & comprehensive health benefits.
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Jul 9, 2026

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Applications open in a new tab.

Original job description

Business Unit: Security Services

Career Area: Security Guard

Location:

Moncton, New Brunswick, CA

Ready to suit up as a Operations Support & Customer Service Coordinator

if you’re looking for a role with real responsibility and impact, this opportunity is for you. As an Operations Support & Customer Service Coordinator you will play a critical role in coordinating communications between security personnel, clients, and account managers to ensure smooth and efficient operations.

We’re growing our team in Moncton! With a wide range of security contracts, we offer flexible opportunities designed to match your availability while supporting your professional growth and long-term career goals.

What's in it for you?

We offer competitive wages $23 & comprehensive health benefits.
This position follows a 2-on / 2-off rotation schedule and is a day and night shift position.
Opportunities to grow alongside GardaWorld.
Continuing education through GardaWorld Campus.

Responsibilities For Operations Support & Customer Service Coordinator

The Customer Service Coordinator is the first point of contact for clients requesting security services. This role combines customer service, operational coordination, and administrative support to ensure services are delivered efficiently and professionally.

Answer incoming calls and emails from clients.Receive, assess, and document service requests.
Schedule and dispatch Security Guards based on operational requirements, availability, qualifications, and client needs.
Monitor active assignments and make real-time scheduling adjustments as operational needs change.
Communicate with Security Guards before, during, and after assignments to ensure services are completed successfully.
Proactively identify operational issues and implement appropriate solutions while minimizing service disruptions.
Troubleshoot scheduling conflicts, staffing shortages, and unexpected incidents in a timely and professional manner.
Escalate urgent operational issues or customer concerns to Supervisors, Coordinators, Operations, or the Account Manager when required.
Maintain accurate documentation of all calls, incidents, schedule changes, and client communications.
Perform a variety of administrative duties, including updating databases, maintaining records, preparing reports, and processing operational documentation.
Collaborate with internal departments to ensure accurate information sharing and efficient workflow.
Ensure confidentiality and accuracy when handling sensitive client and employee information.
Support continuous improvement by identifying opportunities to enhance processes and customer service.
Perform other duties assigned by the Coordinator, Operations team, or Account Manager as required.

Qualifications For Operations Support & Customer Service Coordinator

Canadian citizen or permanent resident.
Canadian high school diploma or equivalent.
Clear criminal record and a valid Security Guard Licence.
Minimum typing speed of 40 words per minute.
Fluent in both French and English (spoken); advanced written English skills required (French writing not required).
Strong customer service, communication, and problem-solving skills.
Ability to multitask and remain organized in a fast-paced environment.
Proficient with Microsoft 365 applications.
Comfortable answering high volumes of calls and communicating effectively with clients and employees.
“Willingness to work rotating shifts, including nights, weekends, and statutory holidays.
Previous experience in dispatching, customer service, scheduling, administration, or a call centre environment is considered an asset.

SSMONC

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment: Operations Manager, Administrative Assistant, Call Center, Bilingual, Night, Operations, Administrative, Customer Service

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More about this job

Responsibilities

Serve as the first point of contact for client service requests, assess and document needs, and schedule and dispatch security guards. Monitor assignments, resolve operational and staffing issues, maintain accurate records, and coordinate with clients, guards, and internal teams.

Requirements

Applicants must be Canadian citizens or permanent residents, have a Canadian high school diploma or equivalent, a clear criminal record, and a valid Security Guard Licence. They must speak French and English, have advanced written English, type at least 40 words per minute, and be proficient with Microsoft 365; relevant customer service, dispatch, scheduling, administrative, or call centre experience is an asset.

Skills

Customer Service
Communication
Problem-Solving
Scheduling
Dispatching
Multitasking
Organization
Microsoft 365
Call Handling
Administrative Support
Recordkeeping
Incident Documentation
Conflict Resolution
Confidentiality
Bilingual Communication
Operational Coordination

Benefits

Health Benefits
Continuing Education

Visa sponsorship

Not detected in the job text

Keywords

Security Services
Security Guard Licence
Customer Service
Operations Support
Dispatching
Scheduling
Security Guards
Client Communications
Call Centre
Microsoft 365
French
English
Administrative Support
Service Requests
Incident Management
Operational Coordination
Staffing
Database Updates
Recordkeeping
Reporting
Confidentiality
Rotating Shifts
Night Shifts
Statutory Holidays

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