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Added 14 mins ago
QF
Purchasing Assistant
Quik's Farm Ltd
Chilliwack, BC
- Full-time
…procurement department. You will be assisting our Lead Purchasing Coordinator to ensure all necessary purchasing data is up to date, purchase orders are created, and inventory is managed…
Added 14 mins ago
NE
Admin Assistant #26-36
North Eastern Ontario Family and Children's Services (NEOFACS)
Kapuskasing, ON
- $45,073 to $53,691 CAD / year
- Contract
…contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to…
Added 14 mins ago
Assistant Manager, Education & Adventure Programs
Northland Properties
North Vancouver, BC
…conjunction with and support the Education and Adventures Sales Coordinator role and Education and Adventure Program Supervisor to ensure a smooth delivery of the…
Added 44 mins ago
LC
Game Programming Instructor – C++ / C# (Sessional Faculty)
LaSalle College Vancouver
Vancouver, BC
- Full-time
Uphold academic policies, attendance requirements, and institutional standards
Added 1 hour ago
A
Project Coordinator
AECOM
Pickering, ON
- $60,000 to $70,000 CAD / year
- Full-time
AECOM is looking for a detail-oriented, organized, and motivated Project Coordinator to join our Buildings + Places Canada (B+P Canada) team in Pickering, Ontario. In this new position, you…
Added 1 hour ago
YU
Project Coordinator, Advancement
York University
Toronto, ON
- Contract
The Project Coordinator, Advancement supports the Director with the design, development, implementation, and evaluation of projects and programs led and supported by the Office of…
Added 1 hour ago
E
Client Development Coordinator
EStaffSearch
Toronto, ON
- $62,000 to $75,000 CAD / year
- Full-time
Our client is looking to hire a Client Development Coordinator to join their dynamic Business Development team. The Client Development Coordinator is responsible for coordinating and…
Added 3 hours ago
CO
Disability and Wellness Coordinator (temporary position up to two (2) years)
City of Saint John
Saint John, NB
- Temporary
…successful return-to-work plans. The Disability and Wellness Coordinator will collaborate with internal and external partners to ensure compliance with applicable legislation while…
Added 4 hours ago
R|
Clinical Research Coordinator – Ethics & Regulatory Affairs
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…HIV, HBV, HCV, STIs, and liver diseases. The Clinical Research Coordinator – Ethics & Regulatory Affairs will complete the below listed tasks at the Chronic Viral Illness Service of the…
Added 4 hours ago
R|
Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and continuous improvement of Tremplin activities in…
Added 4 hours ago
J
Yard Worker
Jobbe
Lower Sackville, NS
- Full-time
Supporting various operational requirements throughout the facility and adapting to changing priorities and seasonal demands
Added 6 hours ago
CI
Bilingual Reimbursement Specialist
Calian in Space & Technology
Ottawa, ON
- Full-time
Liaise with Clinical Coordinator’s to ensure optimal patient support and communication.
Added 6 hours ago
TA
Health And Safety Coordinator
Taiga Air Services Ltd.
Canada
- Full-time
Role Description The Health and Safety Coordinator is a full-time, on-site role based in Canada, responsible for supporting and improving safety practices across Taiga Air Services’…
Added 6 hours ago
GT
Inventory & Logistics Coordinator
GreenMantra Technologies
Brantford, ON
- $50,000 to $75,000 CAD / year
- Full-time
The Inventory & Logistics Coordinator is responsible for maintaining inventory accuracy, managing shipping and receiving activities, coordinating logistics operations, and ensuring timely…
Added 11 hours ago
ST
Financial Business Services Coordinator
Securitas Technology Canada Corporation
Mississauga, ON
- Full-time
Job Posting TitleFinancial Business Services Coordinator
Added 11 hours ago
Project Coordinator - Capital Projects
Convergint Technologies Ltd
Dartmouth, NS
Convergint is looking for a team-oriented, results-driven, Project Coordinator to join our amazing Capital Projects team in our Halifax location. As the Project Coordinator, you will be…
Added 11 hours ago
BC
Repair and Restoration Coordinator
BELFOR CANADA INC.
Winnipeg, MB
- $45,000 to $60,000 CAD / year
- Full-time
Are you a natural leader with experience in construction or restoration? We’re looking for a Repair and Restoration Coordinator to oversee daily operations, manage crews, and ensure…
Added 11 hours ago
BC
Project Manager
BELFOR CANADA INC.
Toronto, ON
- $65,000 to $80,000 CAD / year
- Full-time
● Work in conjunction with Safety Coordinator to ensure all areas of safety are covered off in the quote and proposal process
Added 13 hours ago
GE
Journeyman Mechanic - Truck & Transport / Heavy Equipment
GFL Environmental Inc.
Emerald Park, SK
- Full-time
Communicate effectively with Shop Foreman, Lead Hand and Parts Coordinator.
Added 13 hours ago
FA
Operations Coordinator
Flair Airlines Ltd.
Toronto, ON
- Full-time
Join the SOCC team at Flair as an Operations Coordinator, a detail-oriented and operationally driven professional supporting the efficient execution of day-to-day airline operations.…
Added 13 hours ago
FA
Vendor Coordinator
Flair Airlines Ltd.
Toronto, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
…the delivery of a consistent customer experience. The Vendor Coordinator is responsible for the day-to-day coordination and performance monitoring of external customer support vendors,…
Added 14 hours ago
Coordonnateur.trice, Environnement /Contrat temporaire de 15 mois (remplacement de congé de maternité).
Logistec
Montreal, QC
Would you like to make a tangible contribution to environmental protection while working at the heart of port operations? Join LOGISTEC as an Environmental Coordinator.
Added 14 hours ago
FH
Patient Care Coordinator, Mental Health & Substance Use Services (MH&SUS), Inpatient Psychiatry Unit - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Full-time
…person centered and recovery oriented care, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff…
Added 14 hours ago
FH
Senior Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
…development, development of the project charter, functional requirements, scope and design concepts, budgets and implementation…
Added 14 hours ago
FH
Practice Consultant, EHS - Abbotsford
Fraser Health
Abbotsford, BC
- Full-time
Identifies and determines staff orientation and education requirements. Develops staff orientation and training materials. Provides staff orientation and training sessions.

GardaWorld

Bilingual Operations Support & Customer Service Coordinator

Moncton, NB, Canada

We offer competitive wages $23 & comprehensive health benefits. · Full-time

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Applications open in a new tab.

Job details

Pay: We offer competitive wages $23 & comprehensive health benefits.
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Jul 9, 2026

Original job description

Business Unit: Security Services

Career Area: Security Guard

Location:

Moncton, New Brunswick, CA

Ready to suit up as a Operations Support & Customer Service Coordinator

if you’re looking for a role with real responsibility and impact, this opportunity is for you. As an Operations Support & Customer Service Coordinator you will play a critical role in coordinating communications between security personnel, clients, and account managers to ensure smooth and efficient operations.

We’re growing our team in Moncton! With a wide range of security contracts, we offer flexible opportunities designed to match your availability while supporting your professional growth and long-term career goals.

What's in it for you?

We offer competitive wages $23 & comprehensive health benefits.
This position follows a 2-on / 2-off rotation schedule and is a day and night shift position.
Opportunities to grow alongside GardaWorld.
Continuing education through GardaWorld Campus.

Responsibilities For Operations Support & Customer Service Coordinator

The Customer Service Coordinator is the first point of contact for clients requesting security services. This role combines customer service, operational coordination, and administrative support to ensure services are delivered efficiently and professionally.

Answer incoming calls and emails from clients.Receive, assess, and document service requests.
Schedule and dispatch Security Guards based on operational requirements, availability, qualifications, and client needs.
Monitor active assignments and make real-time scheduling adjustments as operational needs change.
Communicate with Security Guards before, during, and after assignments to ensure services are completed successfully.
Proactively identify operational issues and implement appropriate solutions while minimizing service disruptions.
Troubleshoot scheduling conflicts, staffing shortages, and unexpected incidents in a timely and professional manner.
Escalate urgent operational issues or customer concerns to Supervisors, Coordinators, Operations, or the Account Manager when required.
Maintain accurate documentation of all calls, incidents, schedule changes, and client communications.
Perform a variety of administrative duties, including updating databases, maintaining records, preparing reports, and processing operational documentation.
Collaborate with internal departments to ensure accurate information sharing and efficient workflow.
Ensure confidentiality and accuracy when handling sensitive client and employee information.
Support continuous improvement by identifying opportunities to enhance processes and customer service.
Perform other duties assigned by the Coordinator, Operations team, or Account Manager as required.

Qualifications For Operations Support & Customer Service Coordinator

Canadian citizen or permanent resident.
Canadian high school diploma or equivalent.
Clear criminal record and a valid Security Guard Licence.
Minimum typing speed of 40 words per minute.
Fluent in both French and English (spoken); advanced written English skills required (French writing not required).
Strong customer service, communication, and problem-solving skills.
Ability to multitask and remain organized in a fast-paced environment.
Proficient with Microsoft 365 applications.
Comfortable answering high volumes of calls and communicating effectively with clients and employees.
“Willingness to work rotating shifts, including nights, weekends, and statutory holidays.
Previous experience in dispatching, customer service, scheduling, administration, or a call centre environment is considered an asset.

SSMONC

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment: Operations Manager, Administrative Assistant, Call Center, Bilingual, Night, Operations, Administrative, Customer Service

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for client service requests, assess and document needs, and schedule and dispatch security guards. Monitor assignments, resolve operational and staffing issues, maintain accurate records, and coordinate with clients, guards, and internal teams.

Requirements

Applicants must be Canadian citizens or permanent residents, have a Canadian high school diploma or equivalent, a clear criminal record, and a valid Security Guard Licence. They must speak French and English, have advanced written English, type at least 40 words per minute, and be proficient with Microsoft 365; relevant customer service, dispatch, scheduling, administrative, or call centre experience is an asset.

Skills

Customer Service
Communication
Problem-Solving
Scheduling
Dispatching
Multitasking
Organization
Microsoft 365
Call Handling
Administrative Support
Recordkeeping
Incident Documentation
Conflict Resolution
Confidentiality
Bilingual Communication
Operational Coordination

Benefits

Health Benefits
Continuing Education

Visa sponsorship

Not detected in the job text

Keywords

Security Services
Security Guard Licence
Customer Service
Operations Support
Dispatching
Scheduling
Security Guards
Client Communications
Call Centre
Microsoft 365
French
English
Administrative Support
Service Requests
Incident Management
Operational Coordination
Staffing
Database Updates
Recordkeeping
Reporting
Confidentiality
Rotating Shifts
Night Shifts
Statutory Holidays

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