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Added 1 min ago
CH
Registered Nurse
Covenant Health Canada
Castor, AB
- Part-time
…progress and patient/resident response. Acting as an advocate, coordinator and liaison for the patient/resident, the RN identifies needs and sets priorities in collaboration with the…
Added 1 min ago
CH
Registered Nurse
Covenant Health Canada
Castor, AB
- Part-time
…progress and patient/resident response. Acting as an advocate, coordinator and liaison for the patient/resident, the RN identifies needs and sets priorities in collaboration with the…
Added 1 min ago
CH
Registered Nurse
Covenant Health Canada
Castor, AB
- Part-time
…progress and patient/resident response. Acting as an advocate, coordinator and liaison for the patient/resident, the RN identifies needs and sets priorities in collaboration with the…
Added 1 min ago
CH
Registered Nurse
Covenant Health Canada
Castor, AB
- Part-time
…progress and patient/resident response. Acting as an advocate, coordinator and liaison for the patient/resident, the RN identifies needs and sets priorities in collaboration with the…
Added 1 min ago
EC
Employee Health Services Advisor
Edmonton Catholic Schools
AB · Greater Edmonton Metropolitan Area
- Full-time
You will also provide guidance, coaching and work direction to the Coordinator, Employee Health Services/Occupational Health and Safety , and contribute to the ongoing effectiveness and…
Added 2 mins ago
R&
Spa Coordinator/Attendant - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Join our Spa Team as a Spa Coordinator/Attendant where you have the opportunity to learn and grow in a Relais & Chateaux property, also recognized by Relais & Châteaux property recognized…
Added 31 mins ago
WI
Spa Coordinator/Attendant - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Join our Spa Team as a Spa Coordinator/Attendant where you have the opportunity to learn and grow in a Relais & Chateaux property, also recognized by Relais & Châteaux property recognized…
Added 31 mins ago
R&
Spa Coordinator/Attendant - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Join our Spa Team as a Spa Coordinator/Attendant where you have the opportunity to learn and grow in a Relais & Chateaux property, also recognized by Relais & Châteaux property recognized…
Added 31 mins ago
TO
Coordinator, Marketing and Sponsorship
Town of Oakville
Oakville, ON
- Contract
…experiences? The Recreation and Culture Department is seeking a Coordinator, Marketing and Sponsorship to support the delivery of marketing, communications, advertising, and sponsorship…
Added 31 mins ago
TW
Manager, Maintenance
Trinity Western University
Langley (District), BC · Langley, BC
- $74,600 to $80,000 CAD / year
- Full-time
The Facility Services team at TWU supports the university's mission by ensuring safe, clean, well-maintained, accessible, sustainable buildings, infrastructure, and grounds that are…
Added 1 hour ago
VH
Care Team Scheduling Coordinator, Permanent Part-Time
VHA Home HealthCare
Toronto, ON
- Part-time
The Care Team Scheduling Coordinator serves as a vital liaison between the clients and caregivers, ensuring seamless communication and coordination in the delivery of care services.
Added 1 hour ago
BC
Front of House Usher (Casual)
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
The Front of House Usher supports the Audience Services team by handling general Front of House duties and engaging patrons at performances, public events, and conferences. The Usher…
Added 1 hour ago
BC
Senior Business Consultant
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
Knowledge of PMBOK, BABOK and SDLC methodologies to develop the PM practices, standards and services at TBC. Applies knowledge and analytical skills to business/ user requests and problems.…
Added 1 hour ago
SH
Cook -Cuisinier(ère)
Southern Health-Santé Sud
Ste. Anne, MB
- Full-time
Under the direction of the Manager - Nutrition & Food Services, Site Coordinator or Supervisor - Nutrition & Food Services, Manager ‐ Support Services or Designate, the Cook 1 is…
Added 1 hour ago
A
HR Graduate - Global Corporate Services
Arup
Toronto, ON
- Full-time
We are looking for a coordinator to join our global people function. You will be helping coordinator for our global people partners as well as our Arup Fellows.
Added 1 hour ago
BC
Program Assurance Technical Coordinator
Bantrel Co.
Toronto, ON
- $113,000 to $163,000 CAD / year
- Full-time
Bantrel is proud to be a leading provider of Engineering, Procurement, Construction and Construction Management (EPC / EPCM) services in Canada.
Added 1 hour ago
Senior Access to Information Advisor
Government of Alberta
AB
Reporting to the ATI Coordinator, you will provide advice and recommendations on access to information requests, consultations, and related matters. Working closely with stakeholders across…
Added 1 hour ago
MV
Victim Support Worker
Muskoka Victim Services
Bracebridge, ON
- Part-time
…trauma-informed, victim-centered and culturally competent supportive services, including crisis intervention, needs assessment, risk assessment, vulnerability screening, case coordination,…
Added 1 hour ago
UO
Research Coordinator, Neuroinclusive Housing, School of Public Policy
University of Calgary
Calgary, AB
- Full-time
The School of Public Policy invites applications for a Research Coordinator, Neuroinclusive Housing. This Full-time Fixed Term position is for approximately 12 months (based on length of…
Added 1 hour ago
FH
SAHI Medical Lead - Urgent Care and Response Centre North
Fraser Health Authority
New Westminster, BC
- Other
…delivery models and processes to ensure seamless integration of services, while maintaining system…
Added 1 hour ago
TA
Project Coordinator - contract
The Arcticom Group
Aldergrove, BC
- Contract
…companies that provide HVACR, Plumbing, Electrical and Controls…
Added 1 hour ago
FH
RN/RPN, MH&SUS Specialized Populations - Community Mental Health Maple Ridge, Geriatrics
Fraser Health Authority
Pitt Meadows, BC
- $49.2 to $67.08 CAD / hour
- Full-time
To learn more about our MHSU programs and services, read employee insights, and current job vacancies, please visit this site: Fraser Health MHSU
Added 1 hour ago
Senior Manager, Guest Experience
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
…Manager, Guest experience and Guest Experience & Accessibility Coordinator. The role also oversees key external relationships and service providers including the stadium’s ticketing…
Added 1 hour ago
CF
Marketing Coordinator
Cubicle Fugitive
Hamilton, ON
- Full-time
…We're looking for a smart, resourceful, and creative Marketing Coordinator to join our team at Cubicle…
Added 1 hour ago
TN
manom kʷaθ qaymɛxʷənon Coordinator
Tla’amin Nation
BC · qathet, British Columbia
- Part-time
- Temporary
Tla'amin Nation is seeking a highly organized, collaborative, and community-minded Program Coordinator to lead the planning, delivery, and ongoing development of the Sport Canada-funded…

GardaWorld

Bilingual Operations Support & Customer Service Coordinator

Moncton, NB, Canada

We offer competitive wages $23 & comprehensive health benefits. · Full-time

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Applications open in a new tab.

Job details

Pay: We offer competitive wages $23 & comprehensive health benefits.
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Jul 9, 2026

Original job description

Business Unit: Security Services

Career Area: Security Guard

Location:

Moncton, New Brunswick, CA

Ready to suit up as a Operations Support & Customer Service Coordinator

if you’re looking for a role with real responsibility and impact, this opportunity is for you. As an Operations Support & Customer Service Coordinator you will play a critical role in coordinating communications between security personnel, clients, and account managers to ensure smooth and efficient operations.

We’re growing our team in Moncton! With a wide range of security contracts, we offer flexible opportunities designed to match your availability while supporting your professional growth and long-term career goals.

What's in it for you?

We offer competitive wages $23 & comprehensive health benefits.
This position follows a 2-on / 2-off rotation schedule and is a day and night shift position.
Opportunities to grow alongside GardaWorld.
Continuing education through GardaWorld Campus.

Responsibilities For Operations Support & Customer Service Coordinator

The Customer Service Coordinator is the first point of contact for clients requesting security services. This role combines customer service, operational coordination, and administrative support to ensure services are delivered efficiently and professionally.

Answer incoming calls and emails from clients.Receive, assess, and document service requests.
Schedule and dispatch Security Guards based on operational requirements, availability, qualifications, and client needs.
Monitor active assignments and make real-time scheduling adjustments as operational needs change.
Communicate with Security Guards before, during, and after assignments to ensure services are completed successfully.
Proactively identify operational issues and implement appropriate solutions while minimizing service disruptions.
Troubleshoot scheduling conflicts, staffing shortages, and unexpected incidents in a timely and professional manner.
Escalate urgent operational issues or customer concerns to Supervisors, Coordinators, Operations, or the Account Manager when required.
Maintain accurate documentation of all calls, incidents, schedule changes, and client communications.
Perform a variety of administrative duties, including updating databases, maintaining records, preparing reports, and processing operational documentation.
Collaborate with internal departments to ensure accurate information sharing and efficient workflow.
Ensure confidentiality and accuracy when handling sensitive client and employee information.
Support continuous improvement by identifying opportunities to enhance processes and customer service.
Perform other duties assigned by the Coordinator, Operations team, or Account Manager as required.

Qualifications For Operations Support & Customer Service Coordinator

Canadian citizen or permanent resident.
Canadian high school diploma or equivalent.
Clear criminal record and a valid Security Guard Licence.
Minimum typing speed of 40 words per minute.
Fluent in both French and English (spoken); advanced written English skills required (French writing not required).
Strong customer service, communication, and problem-solving skills.
Ability to multitask and remain organized in a fast-paced environment.
Proficient with Microsoft 365 applications.
Comfortable answering high volumes of calls and communicating effectively with clients and employees.
“Willingness to work rotating shifts, including nights, weekends, and statutory holidays.
Previous experience in dispatching, customer service, scheduling, administration, or a call centre environment is considered an asset.

SSMONC

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment: Operations Manager, Administrative Assistant, Call Center, Bilingual, Night, Operations, Administrative, Customer Service

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More about this job

Responsibilities

Serve as the first point of contact for client service requests, assess and document needs, and schedule and dispatch security guards. Monitor assignments, resolve operational and staffing issues, maintain accurate records, and coordinate with clients, guards, and internal teams.

Requirements

Applicants must be Canadian citizens or permanent residents, have a Canadian high school diploma or equivalent, a clear criminal record, and a valid Security Guard Licence. They must speak French and English, have advanced written English, type at least 40 words per minute, and be proficient with Microsoft 365; relevant customer service, dispatch, scheduling, administrative, or call centre experience is an asset.

Skills

Customer Service
Communication
Problem-Solving
Scheduling
Dispatching
Multitasking
Organization
Microsoft 365
Call Handling
Administrative Support
Recordkeeping
Incident Documentation
Conflict Resolution
Confidentiality
Bilingual Communication
Operational Coordination

Benefits

Health Benefits
Continuing Education

Visa sponsorship

Not detected in the job text

Keywords

Security Services
Security Guard Licence
Customer Service
Operations Support
Dispatching
Scheduling
Security Guards
Client Communications
Call Centre
Microsoft 365
French
English
Administrative Support
Service Requests
Incident Management
Operational Coordination
Staffing
Database Updates
Recordkeeping
Reporting
Confidentiality
Rotating Shifts
Night Shifts
Statutory Holidays

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