Jobs in Canada

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Added 2 mins ago
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Personal Lines Account Manager - Insurance
JobsMedia.io
North Bay, ON
- Full-time
We’re looking for a Personal Lines Account Manager to join an a fast-growing team with a brokerage in North Bay, ON. This role will be responsible for managing a book of personal lines…
Added 2 mins ago
J
Private Client Account Manager – Personal Lines Insurance
JobsMedia.io
Toronto, ON
- Full-time
…currently have an exciting opportunity for a Private Client Account Manager with a well-established brokerage in North York, ON. This role is perfect for someone who takes pride in…
Added 2 mins ago
J
Personal Lines Insurance Account Manager
JobsMedia.io
Toronto, ON
- Full-time
We’re looking for a Personal Lines Account Manager to join an a fast-growing team with a brokerage in North York, ON. This role will be responsible for managing a book of personal lines…
Added 2 mins ago
Law Clerk
Toronto and Region Conservation Authority (TRCA)
Toronto, ON
Added 33 mins ago
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Coordonnateur.trice des espaces de travail
Moneris
Montreal, QC
- Full-time
Added 33 mins ago
B
Client Service Associate, BMO Nesbitt Burns
BMO
Calgary, AB · CALG
- Full-time
Added 1 hour ago
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MANAGER OF EXTERNAL BUSINESS SERVICES
School Services of California Inc.
NB · Chiasson Office, NB
- Internship
TITLE: Manager of External Business Services (Confidential, Classified Management Position)
Added 2 hours ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Dartmouth, NS
- Full-time
Added 3 hours ago
CC
Global Account Manager
Cogent Communications
Montreal, QC
- Full-time
Added 3 hours ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Added 3 hours ago
CC
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 4 hours ago
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Facility Manager III
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 4 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Added 4 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Chit Chats
Calgary, AB
- Full-time
Added 4 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Added 4 hours ago
RB
GENERAL MANAGER - RODD ROYALTY HOTEL
Rodd Brudenell River Resort
Charlottetown, PE
- Full-time
Rodd Hotels & Resorts is seeking an experienced, energetic, and hands-on General Manager to lead Rodd Royalty Hotel, one of our distinctive properties in beautiful Prince Edward Island.
Added 4 hours ago
WC
Cashier
Walmart Canada
Saskatoon, SK
- Full-time
Added 4 hours ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Estevan, SK
- Full-time
Added 4 hours ago
WC
(CAN) Cashier
Walmart Canada
Listowel, ON
- Full-time
Added 4 hours ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Strathroy, ON
- Full-time
Added 4 hours ago
WC
(CAN) Cashier
Walmart Canada
Listowel, ON
- Full-time
Added 4 hours ago
WC
(CAN) Over-the-Counter Associate
Walmart Canada
Sault Ste. Marie, ON
- Full-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 4 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Added 4 hours ago
WC
Customer service manager
Walmart Canada
AB · Edmonton, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 4 hours ago
WC
(CAN) Cashier
Walmart Canada
New Westminster, BC
- Full-time

GardaWorld

Bilingual Operations Support & Customer Service Coordinator

Moncton, NB, Canada

We offer competitive wages $23 & comprehensive health benefits.

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Job details

Pay: We offer competitive wages $23 & comprehensive health benefits.
Posting language: English
Posted: Sep 9, 2026

Original job description

Ready to suit up as a Operations Support & Customer Service Coordinator

if you’re looking for a role with real responsibility and impact, this opportunity is for you. As an Operations Support & Customer Service Coordinator you will play a critical role in coordinating communications between security personnel, clients, and account managers to ensure smooth and efficient operations.

We’re growing our team in Moncton! With a wide range of security contracts, we offer flexible opportunities designed to match your availability while supporting your professional growth and long-term career goals.

What's in it for you?

- We offer competitive wages $23 & comprehensive health benefits.
- This position follows a 2-on / 2-off rotation schedule and is a day and night shift position.
- Opportunities to grow alongside GardaWorld.
- Continuing education through GardaWorld Campus.

Responsibilities for Operations Support & Customer Service Coordinator

The Customer Service Coordinator is the first point of contact for clients requesting security services. This role combines customer service, operational coordination, and administrative support to ensure services are delivered efficiently and professionally.

Answer incoming calls and emails from clients.Receive, assess, and document service requests.
Schedule and dispatch Security Guards based on operational requirements, availability, qualifications, and client needs.
Monitor active assignments and make real-time scheduling adjustments as operational needs change.
Communicate with Security Guards before, during, and after assignments to ensure services are completed successfully.
Proactively identify operational issues and implement appropriate solutions while minimizing service disruptions.
Troubleshoot scheduling conflicts, staffing shortages, and unexpected incidents in a timely and professional manner.
Escalate urgent operational issues or customer concerns to Supervisors, Coordinators, Operations, or the Account Manager when required.
Maintain accurate documentation of all calls, incidents, schedule changes, and client communications.
Perform a variety of administrative duties, including updating databases, maintaining records, preparing reports, and processing operational documentation.
Collaborate with internal departments to ensure accurate information sharing and efficient workflow.
Ensure confidentiality and accuracy when handling sensitive client and employee information.
Support continuous improvement by identifying opportunities to enhance processes and customer service.
Perform other duties assigned by the Coordinator, Operations team, or Account Manager as required.

Qualifications for Operations Support & Customer Service Coordinator

- Canadian citizen or permanent resident.
- Canadian high school diploma or equivalent.
- Clear criminal record and a valid Security Guard Licence.
- Minimum typing speed of 40 words per minute.
- Fluent in both French and English (spoken); advanced written English skills required (French writing not required).
- Strong customer service, communication, and problem-solving skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Proficient with Microsoft 365 applications.
- Comfortable answering high volumes of calls and communicating effectively with clients and employees.
- “Willingness to work rotating shifts, including nights, weekends, and statutory holidays.
- Previous experience in dispatching, customer service, scheduling, administration, or a call centre environment is considered an asset.
SSMONC

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More about this job

Responsibilities

The coordinator acts as the primary point of contact for clients, managing service requests and dispatching security personnel. They are responsible for monitoring active assignments, troubleshooting scheduling conflicts, and maintaining accurate operational documentation.

Requirements

Candidates must be Canadian citizens or permanent residents with a valid Security Guard Licence and a high school diploma. Proficiency in both French and English, along with strong administrative and Microsoft 365 skills, is required.

Skills

Customer service
Operational coordination
Dispatching
Scheduling
Administrative support
Problem-solving
Communication
Multitasking
Microsoft 365
Data entry
Reporting
Conflict resolution
Bilingualism

Benefits

Health benefits

Visa sponsorship

Not detected in the job text

Keywords

Security
Dispatching
Customer Service
Scheduling
Operations Support
Administrative
Microsoft 365
Bilingual
Reporting
Incident Management
Client Relations
Data Entry
Security Guard Licence
Staffing
Workflow Management

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