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Added 27 mins ago
AI
Journeyman Plumbers
Ainsworth Inc
Saskatoon, SK
- Full-time
…alternative solutions. As a field technician you will work with dispatch and other office staff as require ensuring that our clients needs are met. This position also involves the…
Added 27 mins ago
AI
HVAC/R Working Foreman
Ainsworth Inc
Sudbury, ON · Greater Sudbury, ON
- Full-time
The HVAC/R Working Foreperson will report directly to the Regional Operations Manager and will support a team of Service Technicians within the Ontario Region. The specific responsibilities…
Added 27 mins ago
AI
HVAC/R Foreperson
Ainsworth Inc
Sault Ste. Marie, ON
- Full-time
The HVAC/R Working Foreperson will report directly to the Regional Operations Manager and provide day-to-day support and guidance to Service Technicians. This role is responsible for…
Added 5 hours ago
AT
Terminal Clerk
Armour Transportation Systems
New Glasgow, NS
- Full-time
Position Overview:The Terminal Clerk plays a vital role in supporting the daily administrative and dispatch functions at the terminal. This position ensures the accurate entry and…
Added 7 hours ago
BP
Plant Hire Manager, Morden Depot
B&T Plant Hire
Morden, MB
- Full-time
Coordinate plant and equipment availability, scheduling, and dispatch
Added 8 hours ago
MC
Retail Location Coordinator
Midwest co-operative services
Saugeen Shores, ON
- $21 to $25.5 CAD / hour
- Full-time
…Location Coordinator. Under the direction of the Retail Location Manager, the Retail Location Coordinator supports the daily operations of a single MCS retail location specializing in farm…
Added 11 hours ago
TC
Service Manager / Field Supervisor (Plumbing Operations)
TR Construction Group
Field, BC
- Full-time
TR Construction Group, LLC seeks an experienced Service Manager / Field Supervisor to direct daily workflow and oversee the quality, safety, and productivity of our residential plumbing…
Added 13 hours ago
XT
Chauffeur Classe 1 - États-Unis/AZ Driver US runs
XTL Transport, Logistics, Distribution
Quebec, QC
- Full-time
Added 13 hours ago
XT
Chauffeur Classe 1
XTL Transport, Logistics, Distribution
Longueuil, QC
- Full-time
Added 13 hours ago
XT
AZ Driver US runs - XTL is growing
XTL Transport, Logistics, Distribution
Ottawa, ON
- Full-time
In collaboration with the dispatch team, get the opportunity to drive dedicated routes
Added 15 hours ago
V
Checker Dispatcher - London, ON
Voyago
London, ON
- Part-time
Reporting to Operations Manager, Dispatchers are responsible for providing a high degree of customer service while coordinating bookings. They identify customer needs, clarify information,…
Added 19 hours ago
AH
Coordinator, EMS Business Standards and Operations Support
Alberta Health Services
Coaldale, AB
- Temporary
…Albertans annually through a province-wide model encompassing dispatch, ground ambulance, aeromedical response, and specialized clinical programs. As the Fleet Coordinator, you will play a…
Added 19 hours ago
AH
Coordinator, EMS Business Standards and Operations Support
Alberta Health Services
Camrose, AB
- Temporary
…Albertans annually through a province-wide model encompassing dispatch, ground ambulance, aeromedical response, and specialized clinical programs. As the Fleet Coordinator, you will play a…
Added 20 hours ago
XT
Chauffeur classe 1 – TP - Vaudreuil & Varennes
XTL Transport, Logistics, Distribution
Montreal, QC
- Part-time
Added 21 hours ago
AH
Fleet Coordinator
Alberta Health Services
Medicine Hat, AB
- Temporary
…Albertans annually through a province-wide model encompassing dispatch, ground ambulance, aeromedical response, and specialized clinical programs. As the Fleet Coordinator, you will play a…
Added 22 hours ago
Transit Operator
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Report to dispatch or designated start location; review notices and confirm schedule, routing, and detours, including last-minute changes.
Added 22 hours ago
FG
Senior Operations Manager, Surrey and Wheelchair Replenishment Program
Fnyx Group
Toronto, ON
- Full-time
✈️ Senior Operations Manager – Aviation Services
Added 23 hours ago
Mechanic Diesel 527
Purolator
Dartmouth, NS
Communicates concerns or escalates unusually complex or persistent problems to the Foreman or other manager
Added 23 hours ago
313A Refrigeration Technician – Apprentice or Journeyman – Barrie
Neelands HR
Barrie, ON
Reporting to the Senior Manager, Service, the Service Technician will work closely with the team on repair, install, troubleshoot and preventative maintenance of refrigeration systems. This…
Added 1 day ago
AC
Maintenance Operations Controller
Air Canada
Toronto, ON
- Full-time
Reporting to the Shift Manager, the Maintenance Operations Controller is responsible for all aspects related to the technical Dispatch of Air Canada aircraft in compliance with the MCM…
Added 1 day ago
PI
Courier Utility 073
Purolator Inc.
Grande Prairie, AB
- Full-time
Resolve problems as they arise while on the road in collaboration with Dispatch and customers
Added 1 day ago
AT
Terminal Clerk
Armour Transportation Systems
New Glasgow, NS
- Full-time
Position Overview:The Terminal Clerk plays a vital role in supporting the daily administrative and dispatch functions at the terminal. This position ensures the accurate entry and…
Added 1 day ago
WB
Logistics Specialist
Westcan Bulk Transport Ltd .
Saskatoon, SK
- Full-time
As our Saskatoon operations continue to grow, Westcan is looking for a Logistics Specialist to help support and coordinate our expanding fuel dispatch team.
Added 1 day ago
CE
Class 5 Driver
Cooper Equipment Rentals Limited
Maple Ridge, BC
- Full-time
Communicate with dispatch if behind schedule, so customers may be notified.
Added 1 day ago
CG
Service Dispatcher / Order Taker
Current Group.ca
Three Hills, AB
- Full-time
…gather the details our electricians need, and schedule and dispatch technicians so jobs run on time and customers stay informed. You are the link between the customer, the field and the…

GardaWorld

Bilingual Operations Support & Customer Service Coordinator

Moncton, NB, Canada

We offer competitive wages $23 & comprehensive health benefits.

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Job details

Pay: We offer competitive wages $23 & comprehensive health benefits.
Posting language: English
Posted: Sep 9, 2026

Original job description

Ready to suit up as a Operations Support & Customer Service Coordinator

if you’re looking for a role with real responsibility and impact, this opportunity is for you. As an Operations Support & Customer Service Coordinator you will play a critical role in coordinating communications between security personnel, clients, and account managers to ensure smooth and efficient operations.

We’re growing our team in Moncton! With a wide range of security contracts, we offer flexible opportunities designed to match your availability while supporting your professional growth and long-term career goals.

What's in it for you?

- We offer competitive wages $23 & comprehensive health benefits.
- This position follows a 2-on / 2-off rotation schedule and is a day and night shift position.
- Opportunities to grow alongside GardaWorld.
- Continuing education through GardaWorld Campus.

Responsibilities for Operations Support & Customer Service Coordinator

The Customer Service Coordinator is the first point of contact for clients requesting security services. This role combines customer service, operational coordination, and administrative support to ensure services are delivered efficiently and professionally.

Answer incoming calls and emails from clients.Receive, assess, and document service requests.
Schedule and dispatch Security Guards based on operational requirements, availability, qualifications, and client needs.
Monitor active assignments and make real-time scheduling adjustments as operational needs change.
Communicate with Security Guards before, during, and after assignments to ensure services are completed successfully.
Proactively identify operational issues and implement appropriate solutions while minimizing service disruptions.
Troubleshoot scheduling conflicts, staffing shortages, and unexpected incidents in a timely and professional manner.
Escalate urgent operational issues or customer concerns to Supervisors, Coordinators, Operations, or the Account Manager when required.
Maintain accurate documentation of all calls, incidents, schedule changes, and client communications.
Perform a variety of administrative duties, including updating databases, maintaining records, preparing reports, and processing operational documentation.
Collaborate with internal departments to ensure accurate information sharing and efficient workflow.
Ensure confidentiality and accuracy when handling sensitive client and employee information.
Support continuous improvement by identifying opportunities to enhance processes and customer service.
Perform other duties assigned by the Coordinator, Operations team, or Account Manager as required.

Qualifications for Operations Support & Customer Service Coordinator

- Canadian citizen or permanent resident.
- Canadian high school diploma or equivalent.
- Clear criminal record and a valid Security Guard Licence.
- Minimum typing speed of 40 words per minute.
- Fluent in both French and English (spoken); advanced written English skills required (French writing not required).
- Strong customer service, communication, and problem-solving skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Proficient with Microsoft 365 applications.
- Comfortable answering high volumes of calls and communicating effectively with clients and employees.
- “Willingness to work rotating shifts, including nights, weekends, and statutory holidays.
- Previous experience in dispatching, customer service, scheduling, administration, or a call centre environment is considered an asset.
SSMONC

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More about this job

Responsibilities

The coordinator acts as the primary point of contact for clients, managing service requests and dispatching security personnel. They are responsible for monitoring active assignments, troubleshooting scheduling conflicts, and maintaining accurate operational documentation.

Requirements

Candidates must be Canadian citizens or permanent residents with a valid Security Guard Licence and a high school diploma. Proficiency in both French and English, along with strong administrative and Microsoft 365 skills, is required.

Skills

Customer service
Operational coordination
Dispatching
Scheduling
Administrative support
Problem-solving
Communication
Multitasking
Microsoft 365
Data entry
Reporting
Conflict resolution
Bilingualism

Benefits

Health benefits

Visa sponsorship

Not detected in the job text

Keywords

Security
Dispatching
Customer Service
Scheduling
Operations Support
Administrative
Microsoft 365
Bilingual
Reporting
Incident Management
Client Relations
Data Entry
Security Guard Licence
Staffing
Workflow Management

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