Jobs in Canada

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Added 7 mins ago
Security Guard - Banks - multiple locations
Securitas Canada
Vancouver, BC
Part-time
Added 7 mins ago
Full-time Security Guard - Richmond (12 weeks temp)
Securitas Canada
Richmond, BC
Full-time
Added 34 mins ago
Reliability Engineer - Naval
Actalent
Halifax, NS
$50 to $62 CAD / hour
Contract
Provide comprehensive in-service reliability support for fleets of naval and coast guard vessels, focusing on reliability, availability, and maintainability throughout the asset lifecycle.
Added 36 mins ago
Supply Chain Student/Co-op- Winter 2027
Irving Shipbuilding
Dartmouth, NS
Full-time
…and destroyers for the Royal Canadian Navy and Canadian Coast Guard as part of the largest defence procurement project in Canadian…
Added 36 mins ago
Quality Control Inspector, Electrical and Combat Systems
Irving Shipbuilding
Halifax, NS
Full-time
…and destroyers for the Royal Canadian Navy and Canadian Coast Guard as part of the largest defence procurement project in Canadian…
Added 1 hour ago
guard, security
Commissionaires Nova Scotia
Bedford, NS
Full-time
Added 1 hour ago
Security Site Supervisor - Corporate
Securitas Canada
Toronto, ON
Full-time
Valid Ontario Security Guard License and valid First Aid and CPR certification and Smart Service Certification or be willing to obtain.
Added 2 hours ago
Security Concierge (Part Time Overnights) - Hamilton
Commissionaires Great Lakes
Hamilton, ON
Part-time
…committed to the well being of Canadians primarily in security guard and related services. Spanning Central and Southwestern Ontario, our services are customized to respond to the dynamic…
Added 3 hours ago
Reliability Engineer - Naval
Actalent
Victoria, BC
$50 to $62 CAD / hour
Contract
Provide comprehensive in-service reliability support for fleets of naval and coast guard vessels, focusing on reliability, availability, and maintainability throughout the asset lifecycle.
Added 4 hours ago
Security Patrol Agent
Signal of Edmonton (Signal Security)
AB · Edmonton, AB
Full-time
Added 4 hours ago
Supply Chain Student/Co-op- Winter 2027
J.D. Irving, Limited
Dartmouth, NS
Full-time
…and destroyers for the Royal Canadian Navy and Canadian Coast Guard as part of the largest defence procurement project in Canadian…
Added 4 hours ago
Quality Control Inspector, Electrical and Combat Systems
J.D. Irving, Limited
Halifax, NS
Full-time
…and destroyers for the Royal Canadian Navy and Canadian Coast Guard as part of the largest defence procurement project in Canadian…
Added 5 hours ago
Bilingual Operations Support & Customer Service Coordinator
GardaWorld
Moncton, NB
Clear criminal record and a valid Security Guard Licence.
Added 10 hours ago
Mobile patrol - Casual
Allied Universal
Calgary, AB
Full-time
Added 10 hours ago
Security Professional - Distribution Center - FullTime
Allied Universal
Mississauga, ON
Full-time
The Security Guard will be responsible for access control, monitoring employee and contractor activity, supporting shipping and receiving operations, and ensuring all security procedures…
Added 10 hours ago
Recruiter Lead - Full Time (Guardteck)
Kandor
Burnaby, BC
Full-time
Added 11 hours ago
(CAN) Asset Protection Associate
Walmart Canada
St. Thomas, ON
Full-time
Age - 16 or older License - Security Guard License
Added 12 hours ago
Operations - Area Operations Manager - Hybrid
Kandor
Mississauga, ON
Added 14 hours ago
Bilingual Operations Support & Customer Service Coordinator
GardaWorld
Moncton, NB
Full-time
Clear criminal record and a valid Security Guard Licence.
Added 14 hours ago
guard, security
Zed Plus Security Services Ltd
Winnipeg, MB
Full-time
Added 15 hours ago
Security Guard - Part Time
Allied Universal
Hamilton, ON
$20 CAD / hour
Part-time
Added 15 hours ago
Security Guard - Full Time
Allied Universal
Halton Hills, ON
$21 CAD / hour
Full-time
Added 17 hours ago
(CAN) Asset Protection Associate
Walmart Canada
Richmond Hill, ON
Full-time
Age - 16 or older License - Security Guard License
Added 18 hours ago
Fire Specialist Security Guard
Securitas Canada
Brampton, ON
Full-time
Added 19 hours ago
Casual Security Guard
GardaWorld
Peterborough, ON
Ready to suit up as a Casual Security Guard in Peterborough

GardaWorld

Bilingual Operations Support & Customer Service Coordinator

Moncton, NB, Canada

Pay: We offer competitive wages $23 & comprehensive health benefits.
Apply by: Oct 2, 2026
Posting language: English
Posted: Sep 9, 2026

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Original job description

Ready to suit up as a Operations Support & Customer Service Coordinator

if you’re looking for a role with real responsibility and impact, this opportunity is for you. As an Operations Support & Customer Service Coordinator you will play a critical role in coordinating communications between security personnel, clients, and account managers to ensure smooth and efficient operations.

We’re growing our team in Moncton! With a wide range of security contracts, we offer flexible opportunities designed to match your availability while supporting your professional growth and long-term career goals.

What's in it for you?

- We offer competitive wages $23 & comprehensive health benefits.
- This position follows a 2-on / 2-off rotation schedule and is a day and night shift position.
- Opportunities to grow alongside GardaWorld.
- Continuing education through GardaWorld Campus.

Responsibilities for Operations Support & Customer Service Coordinator

The Customer Service Coordinator is the first point of contact for clients requesting security services. This role combines customer service, operational coordination, and administrative support to ensure services are delivered efficiently and professionally.

Answer incoming calls and emails from clients.Receive, assess, and document service requests.
Schedule and dispatch Security Guards based on operational requirements, availability, qualifications, and client needs.
Monitor active assignments and make real-time scheduling adjustments as operational needs change.
Communicate with Security Guards before, during, and after assignments to ensure services are completed successfully.
Proactively identify operational issues and implement appropriate solutions while minimizing service disruptions.
Troubleshoot scheduling conflicts, staffing shortages, and unexpected incidents in a timely and professional manner.
Escalate urgent operational issues or customer concerns to Supervisors, Coordinators, Operations, or the Account Manager when required.
Maintain accurate documentation of all calls, incidents, schedule changes, and client communications.
Perform a variety of administrative duties, including updating databases, maintaining records, preparing reports, and processing operational documentation.
Collaborate with internal departments to ensure accurate information sharing and efficient workflow.
Ensure confidentiality and accuracy when handling sensitive client and employee information.
Support continuous improvement by identifying opportunities to enhance processes and customer service.
Perform other duties assigned by the Coordinator, Operations team, or Account Manager as required.

Qualifications for Operations Support & Customer Service Coordinator

- Canadian citizen or permanent resident.
- Canadian high school diploma or equivalent.
- Clear criminal record and a valid Security Guard Licence.
- Minimum typing speed of 40 words per minute.
- Fluent in both French and English (spoken); advanced written English skills required (French writing not required).
- Strong customer service, communication, and problem-solving skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Proficient with Microsoft 365 applications.
- Comfortable answering high volumes of calls and communicating effectively with clients and employees.
- “Willingness to work rotating shifts, including nights, weekends, and statutory holidays.
- Previous experience in dispatching, customer service, scheduling, administration, or a call centre environment is considered an asset.
SSMONC

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More about this job

Responsibilities

The coordinator acts as the primary point of contact for clients, managing service requests and dispatching security personnel. They are responsible for monitoring active assignments, troubleshooting scheduling conflicts, and maintaining accurate operational documentation.

Requirements

Candidates must be Canadian citizens or permanent residents with a valid Security Guard Licence and a high school diploma. Proficiency in both French and English, along with strong administrative and Microsoft 365 skills, is required.

Skills

Customer service
Operational coordination
Dispatching
Scheduling
Administrative support
Problem-solving
Communication
Multitasking
Microsoft 365
Data entry
Reporting
Conflict resolution
Bilingualism

Benefits

Health benefits

Visa sponsorship

Not detected in the job text

Keywords

Security
Dispatching
Customer Service
Scheduling
Operations Support
Administrative
Microsoft 365
Bilingual
Reporting
Incident Management
Client Relations
Data Entry
Security Guard Licence
Staffing
Workflow Management

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