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Added 27 mins ago
M
Delivery Lead, Media Operations
Monks
Toronto, ON
- Full-time
…quality campaign delivery from client teams and own client communications and relationships. You’ll be a key part of leading team projects and the management of our end-to-end engagements…
Added 43 mins ago
OR
Bilingual Wireless Retail Manager - Bathurst
OSL Retail Services Inc
Bathurst, NB
- Other
…growing. That’s why we’re looking for a results-driven, hands-on manager to manage a kiosk and develop a team of talented experts to deliver best-in-class customer…
Added 58 mins ago
OO
Financial Accounting, Reporting, and Systems Analyst, Financial Analyst
Office of the Superintendent of Financial Institutions Canada
Ottawa, ON · Toronto, ON
- Full-time
Reporting to the Manager, Financial Accounting and External reporting, the Financial Accounting, Reporting and Systems Analyst supports financial accounting, reporting, and financial…
Added 58 mins ago
OO
Managing Director - Private Pension Plans
Office of the Superintendent of Financial Institutions Canada
Toronto, ON
- Full-time
(1*) At the manager’s discretion, OSFI may consider candidates who do not possess the stated education but meet the combination of experience and education or training if concrete examples…
Added 1 hour ago
TM
Area Parts & Service Manager - Quebec Zone
Toyota Motor Corporation
Quebec, QC · Toyota Canada Inc - Quebec Zone
- Full-time
…is a permanent, full-time opportunity and will report to the Manager, Parts and Service. The selected candidate will communicate, process, information and policies between TCI and various…
Added 1 hour ago
QP
Area Manager, Self-Storage
QuadReal Property Group
Vancouver, BC
- Full-time
Reporting to the Director, Self Storage Operations, the Area Manager, Self Storage is responsible for leading facility-level operations and execution across a designated portfolio of…
Added 1 hour ago
E
Senior Project Manager IT - SaaS
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
Role: The Senior Project Manager IT - SaaS reports to the AVP, Product Management and works closely with multiple product team and 3 other AVP. The incumbent will ensure that the projects…
Added 1 hour ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 1 hour ago
S
HIS Training Manager - Project REACH - Temporary Full-Time - 2026-18856 (2026-18856)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Director, Clinical Informatics, the Training Manager will develop the training plan for End Users, Super Users and At The Elbow (ATE) support, in partnership with the HIS…
Added 1 hour ago
VE
Sr. Surface Land Coordinator
Vermilion Energy
Calgary, AB
- Full-time
Close communications with asset team manager, facility engineers, drilling engineers and field construction representatives. This includes visibility and attendance to asset team meetings,…
Added 1 hour ago
SH
Diversity, Equity, Inclusion and Accessibility Associate - TFT
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
The Associate for Diversity, Equity and Inclusion (DEI) will work collaboratively with the Program Manager, DEI and Manager, Patient Relations and Patient Experience to support the…
Added 1 hour ago
AA
Responsable de Domaine Propriétés des Masses / Mass Properties Product Domain Manager (PDM)
Airbus Aircraft
Montreal, QC
- Full-time
…est un impératif à ce stade pour assurer l'établissement de communications efficaces entre le domaine et les domaines de la physique de vol et du programme, en comprenant et en capturant…
Added 1 hour ago
YO
Advancement Manager
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
The Advancement Manager plays a key role in strengthening the YMCA’s culture of philanthropy by leading fundraising initiatives, building meaningful donor relationships, and supporting…
Added 1 hour ago
UO
Principle Systems Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
…challenges involving command and control, sensors, weapons, communications, networks, software, modeling and simulation, and operational mission…
Added 1 hour ago
Health Care Aide _ Casual
Optima Living
Olds, AB
In collaboration with the Recreation Manager, assists residents with participation in preferred social and recreational activities and provides one-on-one recreation as needed.
Added 1 hour ago
Digital Marketing Manager
Fastco
Vaudreuil-Dorion, QC
As Digital Marketing Manager, you will lead the strategy and execution of our expanding digital ecosystem, driving brand awareness, engagement, and sales across our industry-leading alloy…
Added 1 hour ago
Project Manager - Halifax
Mariner
Halifax, NS
We are seeking an experienced and dynamic Project Manager to join our team. In this role, you will lead and oversee complex technology projects, collaborating with cross-functional teams to…
Added 2 hours ago
B
Associate Property Manager
BGIS
Quebec, QC
- Full-time
Reporting to the Property Manager, the Associate Property Manager will ensure all Property Management policies, procedures and operations are conducted effectively. You will develop,…
Added 2 hours ago
SL
Student, Digital Analytics (Summer 2027-Summer 2028)
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
…Target, and Tealium administration. The role reports to the Manager, Digital…
Added 2 hours ago
TS
Health Care Aide
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Part-time
…Practical Nurse (LPN) and specific supervision of the Unit Manager or Resident Care Manager. The HCA works as a member of the Interdisciplinary Team in assisting residents meet their…
Added 2 hours ago
B
CLIENT SUPPORT COORDINATOR
BDC
Kingston, ON
- Full-time
Provide excellent support service to the business development team and business center manager.
Added 2 hours ago
Nurse 2 - 3rd Floor Special Care Unit
Winnipeg Regional Health Authority
Winnipeg, MB
Directly accountable to the Manager, Health Services, the Registered Nurse provides registered nursing services for patient/residents, including those with complex and unpredictable health…
Added 2 hours ago
Mechanic Diesel 527
Purolator
Dartmouth, NS
Communicates concerns or escalates unusually complex or persistent problems to the Foreman or other manager
Added 2 hours ago
C
Part-Time Sales Associate - Famous Footwear CAN
Caleres
Concord, ON
- Part-time
…counts! As a ‘goal-getter’, you deliver clear, concise and timely communications to the entire store team and employ active listening to ensure understanding among…
Added 2 hours ago
Relief Condominium Manager
Del Property Management
ON
The Hourly Relief Manager serves as temporary coverage for full-time Condominium Managers during vacations, absences, special projects, or interim vacancies. This role provides…

GardaWorld

Bilingual Operations Support & Customer Service Coordinator

Moncton, NB, Canada

We offer competitive wages $23 & comprehensive health benefits.

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Job details

Pay: We offer competitive wages $23 & comprehensive health benefits.
Posting language: English
Posted: Sep 9, 2026

Original job description

Ready to suit up as a Operations Support & Customer Service Coordinator

if you’re looking for a role with real responsibility and impact, this opportunity is for you. As an Operations Support & Customer Service Coordinator you will play a critical role in coordinating communications between security personnel, clients, and account managers to ensure smooth and efficient operations.

We’re growing our team in Moncton! With a wide range of security contracts, we offer flexible opportunities designed to match your availability while supporting your professional growth and long-term career goals.

What's in it for you?

- We offer competitive wages $23 & comprehensive health benefits.
- This position follows a 2-on / 2-off rotation schedule and is a day and night shift position.
- Opportunities to grow alongside GardaWorld.
- Continuing education through GardaWorld Campus.

Responsibilities for Operations Support & Customer Service Coordinator

The Customer Service Coordinator is the first point of contact for clients requesting security services. This role combines customer service, operational coordination, and administrative support to ensure services are delivered efficiently and professionally.

Answer incoming calls and emails from clients.Receive, assess, and document service requests.
Schedule and dispatch Security Guards based on operational requirements, availability, qualifications, and client needs.
Monitor active assignments and make real-time scheduling adjustments as operational needs change.
Communicate with Security Guards before, during, and after assignments to ensure services are completed successfully.
Proactively identify operational issues and implement appropriate solutions while minimizing service disruptions.
Troubleshoot scheduling conflicts, staffing shortages, and unexpected incidents in a timely and professional manner.
Escalate urgent operational issues or customer concerns to Supervisors, Coordinators, Operations, or the Account Manager when required.
Maintain accurate documentation of all calls, incidents, schedule changes, and client communications.
Perform a variety of administrative duties, including updating databases, maintaining records, preparing reports, and processing operational documentation.
Collaborate with internal departments to ensure accurate information sharing and efficient workflow.
Ensure confidentiality and accuracy when handling sensitive client and employee information.
Support continuous improvement by identifying opportunities to enhance processes and customer service.
Perform other duties assigned by the Coordinator, Operations team, or Account Manager as required.

Qualifications for Operations Support & Customer Service Coordinator

- Canadian citizen or permanent resident.
- Canadian high school diploma or equivalent.
- Clear criminal record and a valid Security Guard Licence.
- Minimum typing speed of 40 words per minute.
- Fluent in both French and English (spoken); advanced written English skills required (French writing not required).
- Strong customer service, communication, and problem-solving skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Proficient with Microsoft 365 applications.
- Comfortable answering high volumes of calls and communicating effectively with clients and employees.
- “Willingness to work rotating shifts, including nights, weekends, and statutory holidays.
- Previous experience in dispatching, customer service, scheduling, administration, or a call centre environment is considered an asset.
SSMONC

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More about this job

Responsibilities

The coordinator acts as the primary point of contact for clients, managing service requests and dispatching security personnel. They are responsible for monitoring active assignments, troubleshooting scheduling conflicts, and maintaining accurate operational documentation.

Requirements

Candidates must be Canadian citizens or permanent residents with a valid Security Guard Licence and a high school diploma. Proficiency in both French and English, along with strong administrative and Microsoft 365 skills, is required.

Skills

Customer service
Operational coordination
Dispatching
Scheduling
Administrative support
Problem-solving
Communication
Multitasking
Microsoft 365
Data entry
Reporting
Conflict resolution
Bilingualism

Benefits

Health benefits

Visa sponsorship

Not detected in the job text

Keywords

Security
Dispatching
Customer Service
Scheduling
Operations Support
Administrative
Microsoft 365
Bilingual
Reporting
Incident Management
Client Relations
Data Entry
Security Guard Licence
Staffing
Workflow Management

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