Controller/Dispatcher
- Calgary, AB, Canada
Hourly wage of $18 - $22/hr · Full-time
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Job details
- Pay
- Hourly wage of $18 - $22/hr
- Job type
- Full-time
- Apply by
- Experience
- Minimum 1 year of dispatch, controller, call center, or security operations experience
- Posting language
- English
- Posted
Original job description
Business Unit: Security Services
Career Area: Security Guard
Location:
Calgary, Alberta, CA
Ready to suit up as a Controller/Dispatcher
What matters most in a Controller/Dispatcher role is your ability to stay calm under pressure, think critically, and coordinate security operations efficiently. Your strong communication, multitasking, and decision-making skills are your greatest strengths.
As a Controller/Dispatcher, you will be the central point of contact for security operations, monitoring activities, dispatching guards, responding to incidents, and ensuring timely communication between clients, field staff, emergency services, and management. You will play a vital role in maintaining safety and operational efficiency across multiple sites.
What's in it for you?
Not the job for you? Make sure to check out all our jobs! We also have concierge, tactical, mobile patrol, control room, and casual roles available.
#SSCAL
GardaWorld: Make the world a safer place
GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.
Job Segment: Data Entry, Dispatcher, Accounting, Call Center, Transportation, Administrative, Finance, Operations, Customer Service
Career Area: Security Guard
Location:
Calgary, Alberta, CA
Ready to suit up as a Controller/Dispatcher
What matters most in a Controller/Dispatcher role is your ability to stay calm under pressure, think critically, and coordinate security operations efficiently. Your strong communication, multitasking, and decision-making skills are your greatest strengths.
As a Controller/Dispatcher, you will be the central point of contact for security operations, monitoring activities, dispatching guards, responding to incidents, and ensuring timely communication between clients, field staff, emergency services, and management. You will play a vital role in maintaining safety and operational efficiency across multiple sites.
What's in it for you?
- Hourly wage of $18 - $22/hr
- We will invest in you, covering the costs of continuing education through GardaWorld Academy
- Flexible schedules with various shifts available
- Career growth opportunities at GardaWorld
- Full-time & casual opportunities
- Uniform provided at no cost
- Monitor security operations and maintain constant awareness of activities across assigned sites
- Dispatch security personnel to incidents, alarms, emergencies, and service requests
- Receive and respond to calls from clients, employees, and the public in a professional manner
- Communicate effectively with security guards, supervisors, emergency responders, and management teams
- Monitor CCTV, alarm systems, access control systems, and other security technologies when required
- Be authorized to work in Canada
- Hold a valid Alberta Security License
- First Aid/CPR certification
- Minimum 1 year of dispatch, controller, call center, or security operations experience
- Ability to work 12-hour rotational shifts, including days, nights, weekends, and holidays
- Strong computer skills with experience in data entry, report writing, and digital record management
Not the job for you? Make sure to check out all our jobs! We also have concierge, tactical, mobile patrol, control room, and casual roles available.
#SSCAL
GardaWorld: Make the world a safer place
GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.
Job Segment: Data Entry, Dispatcher, Accounting, Call Center, Transportation, Administrative, Finance, Operations, Customer Service
More about this job
Responsibilities
Monitor security operations across assigned sites, dispatch security personnel to incidents and service requests, and respond professionally to calls. Coordinate timely communication among clients, guards, supervisors, emergency responders, and management, while monitoring security systems as needed.
Requirements
Applicants must be authorized to work in Canada, hold a valid Alberta Security License, and have First Aid/CPR certification. At least one year of relevant dispatch, controller, call center, or security operations experience is required, along with strong computer skills and availability for 12-hour rotational shifts.
Skills
- Calmness Under Pressure
- Critical Thinking
- Security Operations Coordination
- Dispatching
- Incident Response
- Communication
- Multitasking
- Decision-Making
- CCTV Monitoring
- Alarm System Monitoring
- Access Control Monitoring
- Computer Skills
- Data Entry
- Report Writing
- Digital Record Management
- First Aid And CPR
Benefits
- Continuing Education Coverage
- Flexible Schedules
- Career Growth Opportunities
- Uniform Provided At No Cost
Visa sponsorship
Not detected in the job text
Categories
- Security & Safety
- Administrative
- Customer Service & Support
- Transportation
Keywords
- Security Operations
- Security Guard
- Controller
- Dispatcher
- Dispatch
- Incident Response
- Emergency Response
- CCTV
- Alarm Systems
- Access Control Systems
- Security License
- Alberta Security License
- First Aid
- CPR
- Call Center
- Data Entry
- Report Writing
- Digital Record Management
- Client Communication
- Security Personnel
- Rotational Shifts
- 12-Hour Shifts
- GardaWorld Academy