Controller/Dispatcher

Ready to suit up as a Controller/Dispatcher

What matters most in a Controller/Dispatcher role is your ability to stay calm under pressure, think critically, and coordinate security operations efficiently. Your strong communication, multitasking, and decision-making skills are your greatest strengths.

As a Controller/Dispatcher, you will be the central point of contact for security operations, monitoring activities, dispatching guards, responding to incidents, and ensuring timely communication between clients, field staff, emergency services, and management. You will play a vital role in maintaining safety and operational efficiency across multiple sites.

What's in it for you?

• Hourly wage of $18 - $22/hr

• We will invest in you, covering the costs of continuing education through GardaWorld Academy

• Flexible schedules with various shifts available

• Career growth opportunities at GardaWorld

• Full-time & casual opportunities

• Uniform provided at no cost

Responsibilities for Controller/Dispatcher

• Monitor security operations and maintain constant awareness of activities across assigned sites

• Dispatch security personnel to incidents, alarms, emergencies, and service requests

• Receive and respond to calls from clients, employees, and the public in a professional manner

• Communicate effectively with security guards, supervisors, emergency responders, and management teams

• Monitor CCTV, alarm systems, access control systems, and other security technologies when required

Qualifications for Controller/Dispatcher

• Be authorized to work in Canada

• Hold a valid Alberta Security License

• First Aid/CPR certification

• Minimum 1 year of dispatch, controller, call center, or security operations experience

• Ability to work 12-hour rotational shifts, including days, nights, weekends, and holidays

• Strong computer skills with experience in data entry, report writing, and digital record management

This could be more than a job! If you're ambitious with an entrepreneurial spirit and want to become a GardaWorld Ambassador, a rewarding career awaits you.

Not the job for you? Make sure to check out all our jobs! We also have concierge, tactical, mobile patrol, control room, and casual roles available.

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