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Added 13 mins ago
R
Director-Global Tax Operations
RBC
Toronto, ON
- Full-time
The Director, Global Tax Operations is a senior position overseeing key teams in RBC Wealth Management Canada Operations. This role works in close partnership with RBC Wealth Management and…
Added 13 mins ago
C
Executive Director, Global Markets Trading & Financing - Business Management
CIBC
Toronto, ON
- Full-time
…coordination point between business leadership and partners across Technology, Operations, Finance, Treasury, Risk Management, Compliance, Legal, Audit, Enterprise Resilience, Human…
Added 27 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 58 mins ago
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Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 58 mins ago
WW
Corporate Director, GIS Services
Wood West & Associates Inc.
Vancouver, BC
- Full-time
Bachelor's degree in GIS, Geography, Computer Science, Information Technology, or a related field; master's degree preferred.
Added 6 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 12 hours ago
PC
Senior Occupational Health and Safety Project Manager
Pinchin Canada
Richmond, BC
- Full-time
Direct access to senior leadership – work closely with Operations Managers and the Director on strategy and execution
Added 12 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 12 hours ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 13 hours ago
A
Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
Reporting to the Director of Product Management, the Senior Product Manager will lead the Advisor Hub product family and directly own Advisor Hub ACP, which serves advisors at ACP…
Added 16 hours ago
IB
General Manager (Contract)
Indigo Books & Music
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
Drives effective and efficient store operations through regular review of Key Process Scorecard performance, using insights to coach the team, reinforce accountability, and continuously…
Added 17 hours ago
CC
Campus Director
CDI College
Surrey, BC
- Full-time
…programs across various disciplines such as business, healthcare, technology, and art and…
Added 17 hours ago
I
General Manager (Contract)
Indigo
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
Drives effective and efficient store operations through regular review of Key Process Scorecard performance, using insights to coach the team, reinforce accountability, and continuously…
Added 18 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 22 hours ago
Campus Director
Primacorp Ventures Inc
Surrey, Brit
…programs across various disciplines such as business, healthcare, technology, and art and…
Added 1 day ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 1 day ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 1 day ago
IH
Executive Medical Director | Clinical Informatics
Interior Health Authority
Kelowna, BC
- Full-time
Reporting to the Vice President, Health Technology and Clinical Services, the Executive Medical Director works in partnership with the Clinical Operations EMD’s, Medical Affairs, Chief…
Added 1 day ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 1 day ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 1 day ago
OS
Office Manager
Oregon State University
ON · Ontario, Canada
- Full-time
…ensuring the smooth operation of the station. You will assist the Director in the management of the day-to-day operations and fiscal oversite of the station so our research teams can focus…
Added 1 day ago
DS
Manager, Maintenance & Renewal Services
Delta School District 37, British Columbia
Delta, BC
- Full-time
Reporting to the Director of Facilities, the Manager, Maintenance & Renewal Services is responsible for the planning, coordination, and delivery of maintenance, repair, and minor renewal…
Added 1 day ago
EI
Director of Engineering And Operations
Entegrus Inc
St. Thomas, ON
- Full-time
Entegrus Powerlines Inc. is seeking to fill a Director of Engineering and Operations vacancy. The position will report directly to the Vice President of Engineering and Operations. The…
Added 1 day ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 1 day ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…

GardaWorld

Director, Client Lifecycle Management and AML Compliance

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 21, 2026

Original job description

Department: AML Compliance Reports to: Senior Director, AML Compliance & Compliance Officer (CAMLO) Scope: GardaWorld Cash Services Canada & Société en commandite transport de valeurs Garda

Role Purpose

The Director, Client Lifecycle Management is responsible for the strategic leadership, governance, and operational effectiveness of GardaWorld Cash's Client Lifecycle Management (CLM) program across Canada.

The role oversees all activities related to customer onboarding, KYC/KYB, Client Risk Assessments, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Periodic Reviews, Ongoing Client Maintenance, and Client Requests for Information (RFIs).

The Director ensures customer relationships are established and maintained in accordance with applicable regulatory requirements, internal policies, and the organization's risk appetite. The position is accountable for lifecycle governance, customer risk management, operational excellence, team leadership, and the continuous enhancement of client lifecycle processes, systems, and controls.

Working closely with AML leadership, Sales, Operations, Legal, Finance, IT, and other key stakeholders, the Director supports business growth while maintaining a strong and effective compliance framework.

Key Responsibilities

Client Lifecycle Leadership

Lead GardaWorld Cash's Client Lifecycle Management program, including Onboarding, KYC/KYB, Client Risk Assessments, CDD, EDD, Periodic Reviews, Ongoing Client Maintenance, and Client RFIs.
Ensure lifecycle processes effectively support regulatory compliance, risk management, operational efficiency, and business growth.
Ensure a consistent risk-based approach is applied throughout the customer lifecycle.

Risk and Compliance Oversight

Oversee customer due diligence and risk assessment frameworks, ensuring alignment with regulatory requirements, internal policies, and the organization's risk appetite.
Review and escalate significant client risks, exceptions, and high-risk relationships as required.
Ensure the consistent application of lifecycle controls, customer due diligence standards, and risk-based decision making.

Strategy, Governance and Continuous Improvement

Define and execute the strategic direction for the Client Lifecycle function.
Maintain effective governance, controls, policies, procedures, and performance standards.
Lead process optimization, technology enhancements, data quality initiatives, and operational improvement programs.
Identify and implement automation opportunities and process transformation initiatives to enhance efficiency and effectiveness.

Stakeholder and Regulatory Engagement

Serve as the senior point of contact for complex lifecycle matters and collaborate with Sales, Operations, Legal, IT, Finance, and Compliance stakeholders.
Support regulatory examinations, audits, and independent reviews, ensuring timely remediation of identified issues.
Provide subject matter expertise and guidance on customer lifecycle and due diligence requirements.

Performance and People Leadership

Lead, develop, and mentor the Client Lifecycle team.
Establish performance objectives, manage resources and capacity, and ensure the function is positioned to meet regulatory and business objectives.
Foster a culture of accountability, collaboration, and continuous improvement.
Prepare and present reports to senior leadership on key risks, operational performance, service levels, trends, and strategic initiatives.

Required Skills

Advanced expertise in Customer Lifecycle Management, KYC/KYB, Customer Risk Assessments, CDD, EDD, and AML compliance.
Strong understanding of risk-based customer due diligence frameworks and customer risk-rating methodologies.
Demonstrated leadership experience managing high-performing teams in a regulated environment.
Strong strategic thinking, decision-making, and problem-solving capabilities.
Exceptional communication and stakeholder management skills.
Proven ability to lead cross-functional initiatives and drive organizational change.
Strong organizational, project management, and operational planning skills.
Ability to balance regulatory requirements, business objectives, and customer experience considerations.

Qualifications and Experience

Bachelor's degree in Business, Finance, Law, Accounting, Criminology, or a related field.
Minimum 8-10 years of experience in AML, KYC, Customer Due Diligence, Financial Crime Compliance, or a related discipline.
Minimum 3-5 years of progressive leadership experience managing AML, KYC, or Client Lifecycle teams.
Strong working knowledge of the PCMLTFA, associated regulations, FINTRAC guidance, and FATF recommendations.
Demonstrated experience leading customer onboarding, customer risk assessment, due diligence, periodic review, and remediation programs.
Experience supporting regulatory examinations, audits, independent reviews, and remediation initiatives.
Experience implementing or overseeing compliance and lifecycle technology solutions.
CAMS or equivalent AML certification is considered an asset.
Experience with Actimize, X-Sight Onboard, Dow Jones, or similar compliance technologies is considered an asset.
Bilingualism in English and French is considered an asset.

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More about this job

Responsibilities

The Director is responsible for the strategic leadership and operational effectiveness of the Client Lifecycle Management program, including onboarding, KYC/KYB, and ongoing risk assessments. They will oversee governance, ensure regulatory compliance, and lead cross-functional initiatives to optimize processes and systems.

Requirements

Candidates must have a bachelor's degree and 8-10 years of experience in AML, KYC, or financial crime compliance, with at least 3-5 years in a leadership role. Strong knowledge of PCMLTFA, FINTRAC guidance, and FATF recommendations is required, along with expertise in risk-based due diligence frameworks.

Skills

Client Lifecycle Management
AML Compliance
KYC
KYB
Customer Due Diligence
Enhanced Due Diligence
Risk Assessment
Regulatory Compliance
Strategic Leadership
Team Management
Process Optimization
Stakeholder Management
Financial Crime Compliance
Operational Excellence
Data Quality

Visa sponsorship

Not detected in the job text

Keywords

Client Lifecycle Management
AML Compliance
KYC
KYB
Customer Due Diligence
Enhanced Due Diligence
Risk Assessment
PCMLTFA
FINTRAC
FATF
Governance
Operational Excellence
Actimize
X-Sight Onboard
Dow Jones
CAMS
Regulatory Compliance
Financial Crime
Process Transformation
Stakeholder Engagement
Risk Management
Data Quality
Strategic Planning
Audit
Remediation
Compliance Framework
Leadership
Project Management
Customer Onboarding
Periodic Reviews

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