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Added 2 hours ago
AH
Primary Care Paramedic
Alberta Health Services
Grande Cache, AB
- Temporary
…your qualifications are fully recognized during the screening process, please submit a chronological resume and cover letter in PDF format, along with copies of any job-related credentials.…
Added 2 hours ago
RM
Caretaker Supervisor - Administrative Assistant 3 (AESES)
Recreation Manitoba
Winnipeg, MB
- Full-time
Must be certified as a Pool Operator and have a Power Engineering Certificate in Refrigeration.
Added 2 hours ago
PT
Forklift Operator
Performance Team
Cambridge, ON
- Full-time
…can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve…
Added 2 hours ago
GD
Specialist, Trainer Maintenance
General Dynamics Land Systems–Canada
London, ON
- Full-time
Conduct the analysis, design, development and maintenance of training material for all training, both operator and maintainer, associated with GDLS-C product lines
Added 3 hours ago
AH
Primary Care Paramedic
Alberta Health Services
Provost, AB
- Full-time
…(BCLS) CPR certification. Must hold a valid Class 4 Alberta Operator's Licence, or equivalent, and provide a five (5)-year driver abstract, current within six (6) months and with no more…
Added 3 hours ago
AH
Advanced Care Paramedic
Alberta Health Services
Grande Prairie, AB
- Full-time
…your qualifications are fully recognized during the screening process, please submit a chronological resume and cover letter in PDF format, along with copies of any job-related credentials.…
Added 3 hours ago
AH
Advanced Care Paramedic
Alberta Health Services
Grande Prairie, AB
- Full-time
…your qualifications are fully recognized during the screening process, please submit a chronological resume and cover letter in PDF format, along with copies of any job-related credentials.…
Added 4 hours ago
F
Webber - Seasonal Equipment Operator Call-In - Port Colborne - Infrastructure Management
Ferrovial
ON · Fort Erie, ON · Port Colborne, ON · CAN - Webber - Infra - Niagara
- Full-time
Added 4 hours ago
F
Webber - Seasonal Equipment Operator Call-In - Homer - Infrastructure Management
Ferrovial
ON · Homer, ON · CAN - Webber - Infra - Niagara
- Full-time
Added 5 hours ago
G
Full time Control Centre Operator
GardaWorld
Calgary, AB
- Full-time
If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents,…
Added 6 hours ago
Production Operator - Blender
Sherwin-Williams
Langley (District), BC · Langley, BC
The Production Operator - Blender is responsible for conducting paint drawdowns, preparing, and blending customer orders to meet their specifications, documenting work orders and formulas,…
Added 7 hours ago
Program Manager, Public Works
Regional Municipality of Wood Buffalo
Fort McMurray, AB
We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.
Added 7 hours ago
Rural Office Clerk - Janvier/Conklin Casual
Regional Municipality of Wood Buffalo
Conklin, AB · AB · Janvier, AB
We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.
Added 7 hours ago
Customer Service Agent
Regional Municipality of Wood Buffalo
Fort McMurray, AB
We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.
Added 7 hours ago
CPIC Clerk
Regional Municipality of Wood Buffalo
Fort McMurray, AB
We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.
Added 7 hours ago
Millwright
Regional Municipality of Wood Buffalo
Fort McMurray, AB
We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.
Added 7 hours ago
Light Equipment Operator
Regional Municipality of Wood Buffalo
Fort McMurray, AB
We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.
Added 7 hours ago
Electrician
Regional Municipality of Wood Buffalo
Fort McMurray, AB
We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.
Added 7 hours ago
General Labourer
Regional Municipality of Wood Buffalo
Fort McMurray, AB
We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.
Added 7 hours ago
Foreperson, Water Treatment Operations
Regional Municipality of Wood Buffalo
Fort McMurray, AB
We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.
Added 7 hours ago
General Labourer
Regional Municipality of Wood Buffalo
Anzac, AB
We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.
Added 7 hours ago
Instrumentation Technician
Regional Municipality of Wood Buffalo
Fort McMurray, AB
We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.
Added 7 hours ago
SH
Part-time Infusion Nurse (Etobicoke, ON, on-site)
Sentrex Health Solutions
Toronto, ON
- Part-time
As the clinic’s lead operator, the Infusion Nurse is responsible for ensuring all requirements are met from both a quality compliance standpoint and a quality patient care perspective. This…
Added 7 hours ago
Senior AI Applied Value Architect
Celonis
Canada
…AI. At our core is the Celonis Context Model - which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually…
Added 7 hours ago
Applied AI Value Architect
Celonis
Canada
…AI. At our core is the Celonis Context Model - which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually…

GardaWorld

Full time Control Centre Operator

Calgary, AB, Canada

We offer wages starting at $22-$23/hr and health benefits · Full-time

Apply About employer

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Job details

Pay: We offer wages starting at $22-$23/hr and health benefits
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Your mission at GardaWorld

If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada. This is a full time position.

Schedule Details

This position follows a rotating bi-weekly schedule with staggered overnight shift times:

Full time permanent position 4/3 12 hour night shifts: 18:00-06:00 or 18:45-06:45

Please note that shift start and end times may vary between 18:00-06:00 and 18:45-06:45 depending on operational requirements.

Job Benefits

We offer wages starting at $22-$23/hr and health benefits
Opportunities to grow alongside GardaWorld
Continuing education through GardaWorld Campus
Corporate discounts

What does a Western Canada Control Center Operator do in Calgary?

Key Objectives:

Handle a large volume of inbound and outbound providing solutions, handle inquiries and escalations to branch level
Follow communication scripts and use knowledge of the company’s products and services to go off script when necessary
Identify customer needs, research issues, resolve complaints, and provide solutions
Maintain ownership of calls throughout the lifecycle of the caller’s request, including follow-ups with end-users and escalation team
Recommend improvements to systems and processes for improved organizational efficiency

Daily and Weekly Tasks:

Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada to provide after-hours support with operational issues.
Build positive relationships by going above and beyond with customer service, ensuring all questions are addressed appropriately
Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives
Leverage data and insights gathered in the control center to recommend and influence process improvement opportunities
Handle Inbound/outbound calls providing resolutions, handle inquiries and escalations to branch level.
Actioning various alerts to ensure the health and safety

Qualifications:

Have a high school diploma or equivalent
1-2 years of previous Customer service required
Able to work in a fast-paced environment and handle working under pressure
Ability to multitask, manage time and prioritize
Experience in a call center is an asset
Adept to problem solving and conflict resolution
Comfortable learning new computer programs
Able to pass the typing test with minimum average score of 50-60 words per minute.
Flexible availability
Be able to provide a clean criminal background check

Apply About employer

More about this job

Responsibilities

The Control Centre Operator manages inbound and outbound communications to provide operational support and resolve inquiries for branches across Western Canada. They are responsible for after-hours scheduling, monitoring alerts, and maintaining high standards of customer service.

Requirements

Candidates must have a high school diploma and 1-2 years of customer service experience, with call center experience considered an asset. Applicants must be able to work rotating 12-hour night shifts, pass a typing test at 50-60 wpm, and provide a clean criminal background check.

Skills

Customer service
Communication
Problem solving
Conflict resolution
Multitasking
Time management
Data entry
Call center operations
Scheduling
Operational support

Benefits

Health benefits
Continuing education
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Control Centre Operator
Customer Service
Scheduling
Operations
Security
Communication
Inbound calls
Outbound calls
Conflict resolution
Problem solving
Data entry
Typing test
Background check
Night shifts
Western Canada
Branch management
Escalation management
Process improvement

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