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Added 25 mins ago
SC
Security Escort Agent- On Call
Securitas Canada
Dorval, QC
- Part-time
Added 40 mins ago
AR
Founding Demand Generation Lead
Alloy River
Toronto, ON
- $200,000 to $350,000 CAD / year
- Full-time
AI-forward. You've changed how you work because of AI - not as a novelty, but because of how it lets you build. Your first instinct is to reach for the agent, not the keyboard.
Added 55 mins ago
Project Manager – Technical Services
JDS Energy & Mining
Vancouver, BC
Manage contract and procurement processes (RFQs, RFPs, etc.) for direct contracting and/or acting as agent for our clients;
Added 1 hour ago
Guest Experience Agent
Scandinave Spa
Whistler, BC
Added 2 hours ago
Customer Service Agent
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Under general supervision, the Customer Service Agent supports a variety of administrative and front facing customer service functions within the Municipality. Working closely with team…
Added 2 hours ago
MM
Technical Implementation Specialist
Martell Media
Kelowna, BC
- Full-time
Super-user fluency with agent platforms like Hermes or OpenClaw: you've built and configured your own agents, wired up their channels and tools, and know what a well-run agent looks like.
Added 2 hours ago
TA
Lead AI Architect & Delivery Manager
Tiger Analytics
Canada
- Full-time
…experience building, deploying, and debugging autonomous multi-agent systems in production using LangGraph, AutoGen, CrewAI, or…
Added 2 hours ago
A
Senior Software Engineer, Behavior Planning
AeroVect
Remote, Canada
- $160,000 to $200,000 CAD / year
- Full-time
- Remote
…goals and motion-level execution, tackling problems in multi-agent interaction modeling, rule-based and learned decision-making, and robust handling of edge cases unique to airport ground…
Added 3 hours ago
SP
Junior Purchasing Agent
SEYMOUR PACIFIC DEVELOPMENTS LTD.
Campbell River, BC
- Full-time
We are currently seeking a Purchasing Agent who has a passion for construction and hands-on experience with building materials. This is a junior-level role ideal for someone with a…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
Added 3 hours ago
W
Medical Tourism Agents
WaldisPay
Toronto, ON
- Contract
International Medical Tourism Agent / Country Representative
Added 4 hours ago
A
Agent Méthodes
Actalent
Pointe-Claire, QC
- $30 to $57 CAD / hour
- Contract
Agent Méthodes (support à la production ou configuration)
Added 4 hours ago
EI
Software Engineer
Ecolab Inc.
Calgary, AB
- Full-time
Current practical experience with AI-assisted and agent-based software development, including assessing new tools and verifying the quality and security of generated code.
Added 4 hours ago
TA
AI Product Manager
Tiger Analytics
Canada
- Full-time
System Architecture & Design: Translate complex model architectures, data analysis, and feature engineering into scalable agent design patterns
Added 4 hours ago
Senior /Staff Product Manager
Tigera
Vancouver, BC
Tigera - the pioneer behind Calico and Lynx - is defining the future of AI agent security, workload governance, and cloud-native networking. As autonomous AI agents, LLM frameworks, and…
Added 5 hours ago
P
Engineering Manager, Conversational AI
Pebl
Remote, Canada
- $154,000 to $195,000 CAD / year
- Full-time
- Remote
AI Expertise: Hands-on experience with LLM-based and agentic systems - prompt design, tool/function calling, multi-step agent reasoning, evaluation - to shape both how the assistant behaves…
Added 6 hours ago
OT
Sr. IT Software Developer
Open Text Corporation
Waterloo, ON
- Other
Added 6 hours ago
OT
Principal Systems Architect (Copilot Architect)
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
Added 7 hours ago
S
Asset Protection Partner
sephora.com
Toronto, ON
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 7 hours ago
Loss Prevention Agent
La Maison Simons
Edmonton, AB · West Edmonton Mall
Added 7 hours ago
PC
Resourcing and Deployment Manager, Deals
PwC Canada
Toronto, ON
- Full-time
Added 7 hours ago
IG
Back Office Agent
Insight Global
Mississauga, ON
- Contract
Insight Global is seeking a Back Office Processing Agent to join one of our leading Fintech clients team. This individual will be responsible for reviewing, validating, and delivering data…
Added 7 hours ago
TA
Sr. Consultant/Manager - Analytics Consulting
Tiger Analytics
Canada
- Full-time
Identify and gather business requirements for AI agent use cases, define workflows and expected outcomes, and translate business needs into clear requirements for the technical team to…
Added 7 hours ago
TA
Forward Deployed Engineer (FDE) - GenAI / Agentic AI
Tiger Analytics
Toronto, ON
- Full-time
Design, build, deploy, and scale LLM applications, RAG systems, AI agents, and multi-agent workflows
Added 7 hours ago
TU
Data Science & AI Graduate Scheme - Halifax
targetjobs UK
Halifax, NS
- Temporary
Generative AI, Large Language Models and autonomous agent systems, building next-generation AI applications using foundation models, retrieval-augmented generation (RAG) architectures and…

GardaWorld

GardaWorld - French Technical Support - Edmonton

Edmonton, AB, Canada

On-site

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Job details

Workplace: On-site
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description – Technical Support Agent - in person

Who We Are

GardaWorld is a global leader in security services, integrated risk management, and cash solutions, employing more than 132,000 highly trained and dedicated professionals.

Driven by a relentless entrepreneurial culture and core values of integrity, vigilance, trust, and respect, GardaWorld delivers sophisticated, customized security and technology solutions through highly sensitive partnerships and consistently superior service delivery.

With a deep understanding that security is essential to conducting business and protecting communities, GardaWorld is proud to be the long-standing security partner of some of the world's largest brands, Fortune 500 companies, and governments.

Our Mission

Our mission is simple: to make the world a safer place by protecting people, assets, and operations for our clients around the world.

We can only achieve this mission by maintaining the highest standards in every jurisdiction in which we operate. We are a values-driven organization and take pride in our work and purpose-driven mindset.

Our core values of integrity, trust, vigilance, and respect are reflected in everything we do across our operations.

Integrity. Trust. Vigilance. Respect.

Your Role

A Technical Support Agent provides expert support to customers and team members through various platforms to create an exceptional service experience.

The role is essential in ensuring that customer needs are addressed quickly and efficiently while meeting the operational requirements of the service department.

The vision is for your team to be the primary reason customers choose to remain with the company.

As a result, the Technical Support Agent plays a vital role in the organization by serving as the first point of contact for resolving technical issues while saving customers valuable time.

Key Performance Indicators (KPIs)

Team telephone service level
Average response time
Average Handle Time (AHT)
First Call Resolution (FCR)
Telephone issue resolution rate
Reduction in unnecessary technician dispatches
Equipment and service upgrade opportunities
Customer Satisfaction (CSAT)
Quality assurance scores

Key Duties and Responsibilities

Responsibilities include, but are not limited to:

Professionally handle incoming technical support calls and provide customers with prompt and accurate assistance.
Troubleshoot security alarm systems, cameras, smart home devices, environmental sensors, communication modules, and mobile applications.
Diagnose technical issues by asking relevant questions, reviewing account history, and using available diagnostic tools.
Resolve customer issues over the phone whenever possible while minimizing unnecessary technician dispatches.
Schedule and coordinate service appointments when an on-site intervention is required.
Clearly explain technical information and system operations in a way that customers can easily understand.
Advise customers on the proper use and maintenance of their security systems and connected devices.
Accurately document customer interactions, troubleshooting steps, and solutions in company systems.
Verify customer information and ensure account records are complete and up to date.
Escalate complex technical issues to the appropriate departments when necessary.
Identify opportunities to recommend system upgrades, equipment replacements, or additional services that could enhance the customer's security experience.
Stay up to date on company products, services, policies, and emerging technologies through ongoing training.
Collaborate with Service, Monitoring Centre, Customer Service, Sales, and other departments to ensure seamless and efficient customer support.
Maintain a positive, empathetic, and professional attitude during every customer interaction, particularly in stressful situations.
Suggest ideas to improve processes, customer experience, and operational efficiency.
Perform any other related duties or projects as assigned.

Skills and Qualifications

High school diploma or equivalent.
Minimum of one year of experience in customer service or technical support.
Experience supporting security alarm systems, smart home technologies, computer networks, or telecommunications is considered an asset.
Strong troubleshooting and analytical problem-solving skills.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
Strong computer skills and the ability to work with multiple applications and software programs simultaneously.
Excellent attention to detail and the ability to accurately document information and enter data.
Ability to remain calm, patient, and professional when dealing with challenging customer situations.
Experience handling situations requiring escalation to higher levels of support is considered an asset.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong teamwork skills and the ability to collaborate with multiple departments.
Experience in sales or customer retention is considered an asset.
Experience as a field technician or knowledge of security alarm system installation and maintenance is considered an asset.
Willingness to participate in ongoing technical training and obtain product certifications.
On-call support may be required.
Evening and holiday shifts may be required.
This is an on-site position.

Position Details

Category	Details
Division	Garda Alarm Services Corporation
Reports To	Director of Customer Service – Customer Service, East
Employment Status	Full-time

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More about this job

Responsibilities

The Technical Support Agent provides expert assistance to customers by troubleshooting security systems and resolving technical issues over the phone. They are responsible for documenting interactions, coordinating service appointments, and identifying opportunities for system upgrades.

Requirements

Candidates must have a high school diploma and at least one year of experience in customer service or technical support. Strong analytical, communication, and computer skills are required, along with the ability to work in a fast-paced, on-site environment.

Skills

Technical support
Customer service
Troubleshooting
Security alarm systems
Analytical problem-solving
Communication skills
Computer skills
Data entry
Attention to detail
Conflict resolution
Time management
Teamwork
Technical documentation
Smart home technology
Network troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Security Systems
Alarm Systems
Smart Home Devices
Troubleshooting
Customer Satisfaction
KPIs
Data Entry
Diagnostic Tools
Field Technician
Customer Retention
Telecommunications
Computer Networks
Security Services
Risk Management
On-site Support
Documentation
Service Delivery

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