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Added 7 mins ago
PH
District Director
ParaMed Home Health Care
Belleville, ON
- Full-time
Would you like to help lead business transformation? We are looking for a strong and experienced Leader who will be responsible for managing all operational and clinical aspects of our…
Added 7 mins ago
W
Regional Sales Director - Identity - Canada
Workday
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Forecasting & Business Modeling: Maintain accurate forecasting data, pipeline inspection, and business modeling for senior leadership. Create accountability around opportunity…
Added 7 mins ago
PH
District Director
ParaMed Home Health Care
Oshawa, ON
- Full-time
Would you like to help lead business transformation? We are looking for a strong and experienced Leader who will be responsible for managing all operational and clinical aspects of our…
Added 7 mins ago
Director of Procurement, Canada
EarthFresh
Burlington, ON
Reporting to the Vice President of Procurement, the Director of Procurement Canada will lead our Canadian procurement operations. This role will be primarily responsible for overseeing all…
Added 7 mins ago
General Manager, Ontario
F12.net
Markham, ON
The Position: Reporting to the COO, the General Manager (GM) is responsible for F12’s financial and operational performance at the provincial or regional level with a focus on driving…
Added 7 mins ago
GC
Food & Beverage Outlets Manager (Full Time)
Granite Club
Toronto, ON · North York, ON
- Full-time
…the Granite Club, including hiring, training, supervising and performance management of all Staff. The Food & Beverage Outlets Manager is expected to maintain a superior level of service…
Added 7 mins ago
H(
Senior Retirement Planning Advisor
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic…
Added 7 mins ago
R
Associate Director, Operational Resilience
RBC
Toronto, ON
- Full-time
The Enterprise Chief Controls Office (ECCO) is seeking an Associate Director of Operational Resilience to join our First Line of Defense (1LOD) team and support the enterprise-wide…
Added 7 mins ago
TS
Administrative Assistant
The Salvation Army in Canada
Windsor, ON
- Full-time
This position reports directly to the Business Director or designates.
Added 7 mins ago
NP
Director, Internal Controls & Finance Transformation
Neo Performance Materials
Toronto, ON
- $140,000 to $170,000 CAD / year
- Full-time
Neo is seeking a Director to strengthen how we manage internal controls, policies and continuous improvement across its global business. This role combines ownership of the finance policy…
Added 7 mins ago
BG
Vice President, Business Operations
Brandt Group of Companies
Regina, SK
- Full-time
The Vice President, Business Operations is a key member of the Brandt Sports & Entertainment (“BSE”) leadership team, responsible for driving the overall business performance,…
Added 7 mins ago
HM
Director of Strategic Planning
Havas Media Network
Toronto, ON
- $105,000 to $120,000 CAD / year
- Full-time
As a Director, Strategic Planning you are responsible for the day-to-day leadership of client deliverables and developing best in class media solutions. You are expected to lead your…
Added 22 mins ago
Network Administrator
Cyclic Materials Inc.
Toronto, ON
…cloud-based systems. You will manage network configuration, monitor performance, troubleshoot connectivity issues, and implement security controls to protect systems and data, ensuring high…
Added 22 mins ago
TS
Administrative Assistant
The Salvation Army Canada and Bermuda Territory
Windsor, ON
- Full-time
This position reports directly to the Business Director or designates.
Added 22 mins ago
CE
Senior Manager, Infrastructure Projects
Cenovus Energy
Calgary, AB
- Full-time
Reporting to the Director, Workplace & Real Estate, the Senior Manager, Infrastructure Projects provides strategic leadership and oversight of the Workplace & Real Estate Infrastructure…
Added 37 mins ago
A
Co-Op Student - SIS Performance and Analytics
AltaLink
Calgary, AB
- Other
Reporting to the Director, S&IS Business Office, this role will assist the team in providing support to the Security & Information Services group, and its internal business partners. The…
Added 37 mins ago
B
Head of Operations
Bizblueprint.id
Canada
- Full-time
Prepare executive reports, operational reviews, and business performance updates for senior leadership and stakeholders.
Added 37 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 37 mins ago
FI
Senior Full Stack Software Developer (FHIR)
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
…applicable FHIR definitions, The Agency profiles, terminology, and business…
Added 37 mins ago
VB
Associate Director, Business Development (IT Agency Staffing & Recruitment)
Vaco by Highspring
Vancouver, BC
- Full-time
Associate Director, Business Development, Technology
Added 37 mins ago
H
Consulting Professional Services Sales Director
Highspring
Montreal, QC
- Full-time
The Sales Director (Managing Director – Sales Management) is a senior business leader responsible for owning Highspring’s commercial performance and acting as the operational and strategic…
Added 37 mins ago
GL
Account Executive - Footwear
Guess?, LLC.
Montreal, QC
- Full-time
Analyze sales performance and stock opportunities to recommend future assortments and increase business volume.
Added 37 mins ago
H
Heavy Civil Project Manager
Hays
Vaughan, ON
- $130,000 to $150,000 CAD / year
- Full-time
…accountability for time, cost, quality, safety, and overall project performance. The Senior Project Manager’s primary objective is to deliver specified work on time, within budget, and to…
Added 37 mins ago
B
Program Director , Real Estate Transformation
Bevertec
Winnipeg, MB
- $115 to $125 CAD / hour
- Contract
…point of coordination across multiple programs, project teams, business leaders, and external partners to ensure successful delivery of critical real estate…
Added 37 mins ago
A
Co-Op Student - SIS Performance and Analytics
AltaLink
Calgary, AB
- Internship
Reporting to the Director, S&IS Business Office, this role will assist the team in providing support to the Security & Information Services group, and its internal business partners. The…

GardaWorld

GardaWorld - French Technical Support - Edmonton

Edmonton, AB, Canada

On-site

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Job details

Workplace: On-site
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description – Technical Support Agent - in person

Who We Are

GardaWorld is a global leader in security services, integrated risk management, and cash solutions, employing more than 132,000 highly trained and dedicated professionals.

Driven by a relentless entrepreneurial culture and core values of integrity, vigilance, trust, and respect, GardaWorld delivers sophisticated, customized security and technology solutions through highly sensitive partnerships and consistently superior service delivery.

With a deep understanding that security is essential to conducting business and protecting communities, GardaWorld is proud to be the long-standing security partner of some of the world's largest brands, Fortune 500 companies, and governments.

Our Mission

Our mission is simple: to make the world a safer place by protecting people, assets, and operations for our clients around the world.

We can only achieve this mission by maintaining the highest standards in every jurisdiction in which we operate. We are a values-driven organization and take pride in our work and purpose-driven mindset.

Our core values of integrity, trust, vigilance, and respect are reflected in everything we do across our operations.

Integrity. Trust. Vigilance. Respect.

Your Role

A Technical Support Agent provides expert support to customers and team members through various platforms to create an exceptional service experience.

The role is essential in ensuring that customer needs are addressed quickly and efficiently while meeting the operational requirements of the service department.

The vision is for your team to be the primary reason customers choose to remain with the company.

As a result, the Technical Support Agent plays a vital role in the organization by serving as the first point of contact for resolving technical issues while saving customers valuable time.

Key Performance Indicators (KPIs)

Team telephone service level
Average response time
Average Handle Time (AHT)
First Call Resolution (FCR)
Telephone issue resolution rate
Reduction in unnecessary technician dispatches
Equipment and service upgrade opportunities
Customer Satisfaction (CSAT)
Quality assurance scores

Key Duties and Responsibilities

Responsibilities include, but are not limited to:

Professionally handle incoming technical support calls and provide customers with prompt and accurate assistance.
Troubleshoot security alarm systems, cameras, smart home devices, environmental sensors, communication modules, and mobile applications.
Diagnose technical issues by asking relevant questions, reviewing account history, and using available diagnostic tools.
Resolve customer issues over the phone whenever possible while minimizing unnecessary technician dispatches.
Schedule and coordinate service appointments when an on-site intervention is required.
Clearly explain technical information and system operations in a way that customers can easily understand.
Advise customers on the proper use and maintenance of their security systems and connected devices.
Accurately document customer interactions, troubleshooting steps, and solutions in company systems.
Verify customer information and ensure account records are complete and up to date.
Escalate complex technical issues to the appropriate departments when necessary.
Identify opportunities to recommend system upgrades, equipment replacements, or additional services that could enhance the customer's security experience.
Stay up to date on company products, services, policies, and emerging technologies through ongoing training.
Collaborate with Service, Monitoring Centre, Customer Service, Sales, and other departments to ensure seamless and efficient customer support.
Maintain a positive, empathetic, and professional attitude during every customer interaction, particularly in stressful situations.
Suggest ideas to improve processes, customer experience, and operational efficiency.
Perform any other related duties or projects as assigned.

Skills and Qualifications

High school diploma or equivalent.
Minimum of one year of experience in customer service or technical support.
Experience supporting security alarm systems, smart home technologies, computer networks, or telecommunications is considered an asset.
Strong troubleshooting and analytical problem-solving skills.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
Strong computer skills and the ability to work with multiple applications and software programs simultaneously.
Excellent attention to detail and the ability to accurately document information and enter data.
Ability to remain calm, patient, and professional when dealing with challenging customer situations.
Experience handling situations requiring escalation to higher levels of support is considered an asset.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong teamwork skills and the ability to collaborate with multiple departments.
Experience in sales or customer retention is considered an asset.
Experience as a field technician or knowledge of security alarm system installation and maintenance is considered an asset.
Willingness to participate in ongoing technical training and obtain product certifications.
On-call support may be required.
Evening and holiday shifts may be required.
This is an on-site position.

Position Details

Category	Details
Division	Garda Alarm Services Corporation
Reports To	Director of Customer Service – Customer Service, East
Employment Status	Full-time

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More about this job

Responsibilities

The Technical Support Agent provides expert assistance to customers by troubleshooting security systems and resolving technical issues over the phone. They are responsible for documenting interactions, coordinating service appointments, and identifying opportunities for system upgrades.

Requirements

Candidates must have a high school diploma and at least one year of experience in customer service or technical support. Strong analytical, communication, and computer skills are required, along with the ability to work in a fast-paced, on-site environment.

Skills

Technical support
Customer service
Troubleshooting
Security alarm systems
Analytical problem-solving
Communication skills
Computer skills
Data entry
Attention to detail
Conflict resolution
Time management
Teamwork
Technical documentation
Smart home technology
Network troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Security Systems
Alarm Systems
Smart Home Devices
Troubleshooting
Customer Satisfaction
KPIs
Data Entry
Diagnostic Tools
Field Technician
Customer Retention
Telecommunications
Computer Networks
Security Services
Risk Management
On-site Support
Documentation
Service Delivery

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