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Added 12 mins ago
SS
Registered Practical Nurse - Perm Unscheduled Part Time
Sienna Senior Living
Brampton, ON
- Part-time
…the utmost comfort, dignity, and respect. Reporting to the Director of Care, the Registered Practical Nurse is a critical role within our communities as it impacts the lives of…
Added 12 mins ago
Agile Team Coach, Direct Venture
Wawanesa Insurance
Toronto, ON · Winnipeg, MB · Kitchener, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON
Reporting to the Director, Innovation Execution, the role partners with Product Owners, Business Analysts, delivery teams, technology, PMO/EPMO, and business stakeholders to help teams…
Added 12 mins ago
Director Health Services (Regional Director - Acute Care Services) - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
The Regional Director, Acute Care Services provides strategic and operational leadership in support of the Acute Care portfolio within the Winnipeg Regional Health Authority (WRHA).…
Added 12 mins ago
Procurement Manager
Aecon
Whitby, ON
Minimum 10 years’ experience in Procurement, minimum 5 of which must have been on a construction project
Added 12 mins ago
GI
Health, Safety & Environment (HSE) Advisor (18-Month Contract)
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Director HSE, the HSE Advisor will work alongside the national health and safety team and local operations. The HSE Advisor will emphasize firsthand engagement and direct…
Added 12 mins ago
GI
Health, Safety & Environment (HSE) Coordinator
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Director, Major Projects & Environmental Lead, the Health, Safety and Environment (HSE) Coordinator will assist the Health Safety and Environmental team by visiting GIP…
Added 12 mins ago
Specialist, Environment
NorthRiver Midstream
Dawson Creek, BC
Reporting to the Director, Health, Safety, Security and Environment, the Specialist, Environment will support the team to deliver on environmental expectations using strong environmental…
Added 12 mins ago
E
Director, Construction
Extendicare
Markham, ON
- Full-time
We are seeking a highly organized and initiative-taking Director, Construction with the ability to work in a fast-paced environment to support the construction program of our Long-Term Care…
Added 27 mins ago
DC
Senior Project Manager – Transportation/Traffic Engineering & Roadway Safety
Dillon Consulting Limited
Fredericton, NB · Saint John, NB · Moncton, NB · Halifax, NS
- Full-time
…execute it. As a key senior resource, you will serve as Project Director, Senior Project Manager, or Strategic Advisor on complex traffic operations, corridor safety reviews, traffic impact…
Added 27 mins ago
MC
Registered Practical Nurse - Temporary full time days (until August 2027)
Mill Creek Care Centre
Barrie, ON
- Full-time
The Registered Practical Nurse (RPN) reports to the Assistant Director of Care/Nurse Manager and provides clinical leadership to support safe, high-quality, person-centred care. The RPN…
Added 27 mins ago
DH
Vendor and Contract Specialist, FT
Dixon Hall
Toronto, ON
- Full-time
Reporting to both the Director of Real Estate and Property Management, and Interim Director of IT and Procurement, the Procurement Specialist is responsible for strategizing and negotiating…
Added 27 mins ago
H
Vice President Finance
Hero
Calgary, AB
- Full-time
5. Cash Flow, Working Capital & Risk Management
Added 42 mins ago
Manager, Cyclical Transactions
University Pension Plan
Toronto, ON
Reporting to the Associate Director, Cyclical Transactions, the Manager, Cyclical Transactions is responsible for the execution, coordination, and quality assurance of recurring pension…
Added 42 mins ago
Associate Director, Pension Planning and Performance Reporting (15-Month Contract)
University Pension Plan
Toronto, ON
The Associate Director, Pension Planning & Performance Reporting (15-Month Contract) is accountable for leading the development and delivery of Pension Services reporting and analytics,…
Added 42 mins ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
Reporting to the Director, Corporate Lending & Trade Finance Operations Change, the Operations Analyst III is a senior individual contributor within CLO Business Support (BST), providing…
Added 42 mins ago
TH
Manager, Finance
The Health Employers Association of BC
Vancouver, BC
- Full-time
Reporting to the Senior Director, Financial Services and Controller, the Manager, Finance is accountable for the financial accounting and reporting functions of HEABC in accordance with…
Added 58 mins ago
LH
2600003013 - Patient Care Manager 3West & Outpatient Psychiatry
Lakeridge Health
Ajax, ON
- Internship
Must have satisfactory performance record;
Added 1 hour ago
Registered Practical Nurse
County of Wellington
Fergus, ON
Work Hours: Must be available to work one weekend per four-week period, one weekday per week, and one on-call shift every two weeks
Added 1 hour ago
Credit Analyst - Director, Complex Credits Group - Toronto
Fitch Group
Toronto, ON
Director, Global Infrastructure - Complex Credit Group
Added 1 hour ago
PG
Manager - Risk, Compliance & Internal Audit
Perseus Group, Constellation Software
Toronto, ON
- Full-time
The role reports directly to the Perseus Portfolio CFO with a functional reporting line to the Director of Risk & Compliance at VHO. The role partners closely with key finance contacts at…
Added 1 hour ago
AI
Account Manager
Axe Inc
Toronto, ON
- $80,000 to $85,000 CAD / year
- Full-time
Candidates should be located in Toronto or the Greater Toronto Area and able to work from the office at least two days per week
Added 1 hour ago
FG
Project Manager
Flynn Group of Companies
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
-Must have strong understanding of blueprints/specifications/contracts
Added 1 hour ago
A
Director, Mechanical & Electrical, Atlantic
AtkinsRéalis
St. John's, NL · Bedford, NS
- Full-time
AtkinsRéalis is seeking a Director, Mechanical & Electrical, Atlantic Canada to lead and grow our regional M&E practice. This senior leadership role is accountable for the performance and…
Added 1 hour ago
H
SEO Content Writer
HighlightTA
Remote, Canada
- $50,000 to $60,000 CAD / year
- Full-time
- Remote
We partner with organizations across Canada to navigate complex regulatory environments, reduce risk, and build strong safety cultures that support both compliance and performance. Our…
Added 1 hour ago
H
Lifecycle and Email Marketing Specialist
HighlightTA
Remote, Canada
- $60,000 to $75,000 CAD / year
- Full-time
- Remote
We partner with organizations across Canada to navigate complex regulatory environments, reduce risk, and build strong safety cultures that support both compliance and performance. Our…

GardaWorld

GardaWorld - French Technical Support - Edmonton

Edmonton, AB, Canada

On-site

Apply on jobs.garda.com About employer

Applications open in a new tab.

Job details

Workplace: On-site
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description – Technical Support Agent - in person

Who We Are

GardaWorld is a global leader in security services, integrated risk management, and cash solutions, employing more than 132,000 highly trained and dedicated professionals.

Driven by a relentless entrepreneurial culture and core values of integrity, vigilance, trust, and respect, GardaWorld delivers sophisticated, customized security and technology solutions through highly sensitive partnerships and consistently superior service delivery.

With a deep understanding that security is essential to conducting business and protecting communities, GardaWorld is proud to be the long-standing security partner of some of the world's largest brands, Fortune 500 companies, and governments.

Our Mission

Our mission is simple: to make the world a safer place by protecting people, assets, and operations for our clients around the world.

We can only achieve this mission by maintaining the highest standards in every jurisdiction in which we operate. We are a values-driven organization and take pride in our work and purpose-driven mindset.

Our core values of integrity, trust, vigilance, and respect are reflected in everything we do across our operations.

Integrity. Trust. Vigilance. Respect.

Your Role

A Technical Support Agent provides expert support to customers and team members through various platforms to create an exceptional service experience.

The role is essential in ensuring that customer needs are addressed quickly and efficiently while meeting the operational requirements of the service department.

The vision is for your team to be the primary reason customers choose to remain with the company.

As a result, the Technical Support Agent plays a vital role in the organization by serving as the first point of contact for resolving technical issues while saving customers valuable time.

Key Performance Indicators (KPIs)

Team telephone service level
Average response time
Average Handle Time (AHT)
First Call Resolution (FCR)
Telephone issue resolution rate
Reduction in unnecessary technician dispatches
Equipment and service upgrade opportunities
Customer Satisfaction (CSAT)
Quality assurance scores

Key Duties and Responsibilities

Responsibilities include, but are not limited to:

Professionally handle incoming technical support calls and provide customers with prompt and accurate assistance.
Troubleshoot security alarm systems, cameras, smart home devices, environmental sensors, communication modules, and mobile applications.
Diagnose technical issues by asking relevant questions, reviewing account history, and using available diagnostic tools.
Resolve customer issues over the phone whenever possible while minimizing unnecessary technician dispatches.
Schedule and coordinate service appointments when an on-site intervention is required.
Clearly explain technical information and system operations in a way that customers can easily understand.
Advise customers on the proper use and maintenance of their security systems and connected devices.
Accurately document customer interactions, troubleshooting steps, and solutions in company systems.
Verify customer information and ensure account records are complete and up to date.
Escalate complex technical issues to the appropriate departments when necessary.
Identify opportunities to recommend system upgrades, equipment replacements, or additional services that could enhance the customer's security experience.
Stay up to date on company products, services, policies, and emerging technologies through ongoing training.
Collaborate with Service, Monitoring Centre, Customer Service, Sales, and other departments to ensure seamless and efficient customer support.
Maintain a positive, empathetic, and professional attitude during every customer interaction, particularly in stressful situations.
Suggest ideas to improve processes, customer experience, and operational efficiency.
Perform any other related duties or projects as assigned.

Skills and Qualifications

High school diploma or equivalent.
Minimum of one year of experience in customer service or technical support.
Experience supporting security alarm systems, smart home technologies, computer networks, or telecommunications is considered an asset.
Strong troubleshooting and analytical problem-solving skills.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
Strong computer skills and the ability to work with multiple applications and software programs simultaneously.
Excellent attention to detail and the ability to accurately document information and enter data.
Ability to remain calm, patient, and professional when dealing with challenging customer situations.
Experience handling situations requiring escalation to higher levels of support is considered an asset.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong teamwork skills and the ability to collaborate with multiple departments.
Experience in sales or customer retention is considered an asset.
Experience as a field technician or knowledge of security alarm system installation and maintenance is considered an asset.
Willingness to participate in ongoing technical training and obtain product certifications.
On-call support may be required.
Evening and holiday shifts may be required.
This is an on-site position.

Position Details

Category	Details
Division	Garda Alarm Services Corporation
Reports To	Director of Customer Service – Customer Service, East
Employment Status	Full-time

#SSalarm

Apply on jobs.garda.com About employer

More about this job

Responsibilities

The Technical Support Agent provides expert assistance to customers by troubleshooting security systems and resolving technical issues over the phone. They are responsible for documenting interactions, coordinating service appointments, and identifying opportunities for system upgrades.

Requirements

Candidates must have a high school diploma and at least one year of experience in customer service or technical support. Strong analytical, communication, and computer skills are required, along with the ability to work in a fast-paced, on-site environment.

Skills

Technical support
Customer service
Troubleshooting
Security alarm systems
Analytical problem-solving
Communication skills
Computer skills
Data entry
Attention to detail
Conflict resolution
Time management
Teamwork
Technical documentation
Smart home technology
Network troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Security Systems
Alarm Systems
Smart Home Devices
Troubleshooting
Customer Satisfaction
KPIs
Data Entry
Diagnostic Tools
Field Technician
Customer Retention
Telecommunications
Computer Networks
Security Services
Risk Management
On-site Support
Documentation
Service Delivery

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Jobs in Canada