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Added 28 mins ago
MF
AI Automation & Platform Analyst (Senior Analyst)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
This role will focus on eliminating process friction and reducing manual effort by building intelligent, scalable solutions. In this role, you will combine deep technical expertise in AI…
Added 43 mins ago
R
Senior Manager, Corporate Solutions – Human Resources, Legal Services, and Service Center Solutions Portfolios (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Reporting to the Senior Director, Corporate Solutions, you will be able to leverage your experience in product management, as you will be responsible for supporting our business partners in…
Added 43 mins ago
XS
Security Analyst / Engineer / Architect
XChange Software Inc
Mississauga, ON
- Contract
· Lead architecture reviews across cloud, applications, infrastructure, and third-party solutions.
Added 44 mins ago
G
GardaWorld - French Technical Support - Edmonton
GardaWorld
AB · Edmonton, AB
- Full-time
Job Description – Technical Support Agent - In Person
Added 44 mins ago
C
Senior Manager, Corporate Solutions – Human Resources, Legal Services, and Service Center Solutions Portfolios (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
Reporting to the Senior Director, Corporate Solutions, you will be able to leverage your experience in product management, as you will be responsible for supporting our business partners in…
Added 1 hour ago
BR
Senior Manager, Accounting
Brookfield Renewable
Gatineau, QC
- Full-time
Reporting directly to the Director, Accounting, the Senior Manager, Accounting will provide hands-on leadership to accounting teams and act as a critical bridge between strategy and…
Added 1 hour ago
Senior Manager, Data Product Management
Scotiabank
Toronto, ON
…(GWM) Data Centre of Excellence (Data CoE). Reporting to the Director, Data Product Management, this role is responsible for the end-to-end lifecycle management of data products. The Senior…
Added 1 hour ago
A
Corporate Controller
Adacel
Montreal, QC
- Full-time
…systèmes de formation au contrôle du trafic aérien (ATC) et de solutions de gestion du trafic aérien (ATM) à la fine pointe de la technologie…
Added 1 hour ago
A
Deputy Manager, Airside Civil Engineering
AECOM
Mississauga, ON
- $130,000 to $180,000 CAD / year
- Full-time
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 1 hour ago
General Manager, Ontario
F12.net
Markham, ON
Works closely with the Director of Managed Services to ensure the effective execution of technical projects and services agreements within the region.
Added 1 hour ago
S
Client Partner, Director - Mid Market Banking, Toronto
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Shape Modern Solutions: Collaborate with our diverse technical and business teams to define and implement cutting-edge industry solutions, guiding banking clients through complex technology…
Added 1 hour ago
O
Product Launch Specialist, HealthTech SaaS
OceanMD
Toronto, ON
- Full-time
Reporting to the Senior Director of Business Operations, we are hiring a Product Launch Specialist, HealthTech SaaS to coordinate early access programs and support the successful launch of…
Added 1 hour ago
CE
Senior Manager, Infrastructure Projects
Cenovus Energy
Calgary, AB
- Full-time
Reporting to the Director, Workplace & Real Estate, the Senior Manager, Infrastructure Projects provides strategic leadership and oversight of the Workplace & Real Estate Infrastructure…
Added 2 hours ago
MD
Clinic Network Specialist, Planner Principal State
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…through office hours, webinars, and assessments, and providing technical guidance to program leadership. This position works collaboratively with clinics, EBI-support partners, and…
Added 2 hours ago
QT
Gestionnaire du programme technique / Technical Program Manager
Quantum Technology Recruiting Inc. (QTR)
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
They're looking for a Technical Program Manager to be the connective tissue between Product Management and Engineering. You'll turn requirements into a plan engineering teams can execute…
Added 2 hours ago
C/
Business Process Engineer, Innovation
CIRO / OCRI
AB · Vancouver, BC · Toronto, ON · Montreal, QC · Calgary, AB
- Full-time
Reporting to the Director of Innovation, the Business Process Engineer, Innovation will be a dedicated full-time resource supporting CIRO’s AI & Automation Centre of Excellence (COE). The…
Added 2 hours ago
D
IT Analyst
DealMaker
Remote, Canada
- $65,000 CAD / year
- Full-time
- Remote
…helping keep us compliant and audit-ready. You report to the Director of IT & Information Security, who will coach you as you build hands-on experience across IT operations, security, and…
Added 2 hours ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
…operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and working within the limits of…
Added 2 hours ago
CO
Director of Development Engineering
City of Brantford
Waterloo, ON
- Full-time
Role Description The Director of Development Engineering is a full-time, on-site leadership role located in Waterloo, ON, responsible for overseeing engineering activities that support land…
Added 2 hours ago
R
Director, Enterprise Integration Services – OneRBC: CNB Integration
RBC
Toronto, ON
- Full-time
Join RBC's US CIO Technology Strategy and Architecture team as Director, Enterprise Integration Services for the OneRBC: CNB Integration program - a transformational, multi-year initiative…
Added 3 hours ago
AG
Salesforce Platform Developer
Altus Group
Toronto, ON
- Full-time
Reporting to the Director of Enterprise Applications, we are hiring a Salesforce Platform Developer to design, develop, and improve scalable solutions across Altus Group’s Salesforce…
Added 3 hours ago
M
Director, Global Technology & Operations Strategy & Transformation
Manulife
Toronto, ON
- Full-time
The Director will lead the AI program across GTO, bringing together strategy, business case development, funding, program governance, technical delivery, adoption, and value realization.…
Added 3 hours ago
TA
Sr Manager/ Associate Director - HR Analytics
Tiger Analytics
Canada
- Full-time
Strategic Translation: Act as the bridge between business and technology by translating complex business problems into viable, scalable analytics and AI solutions
Added 3 hours ago
I
Senior IT Solutions Architect – Presales
ITI
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
Working closely with our Account Managers, technical specialists and technology partners, you’ll act as a trusted technical advisor throughout the sales process. You’ll help clients…
Added 3 hours ago
T
Construction Manager
Townline
Vancouver, BC
- Full-time
…townhomes and high-rise towers to mixed-use and alternative housing solutions, Townline is known for its commitment to quality, innovation, and exceptional customer care. With fully…

GardaWorld

GardaWorld - French Technical Support - Edmonton

Edmonton, AB, Canada

On-site

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Job details

Workplace: On-site
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description – Technical Support Agent - in person

Who We Are

GardaWorld is a global leader in security services, integrated risk management, and cash solutions, employing more than 132,000 highly trained and dedicated professionals.

Driven by a relentless entrepreneurial culture and core values of integrity, vigilance, trust, and respect, GardaWorld delivers sophisticated, customized security and technology solutions through highly sensitive partnerships and consistently superior service delivery.

With a deep understanding that security is essential to conducting business and protecting communities, GardaWorld is proud to be the long-standing security partner of some of the world's largest brands, Fortune 500 companies, and governments.

Our Mission

Our mission is simple: to make the world a safer place by protecting people, assets, and operations for our clients around the world.

We can only achieve this mission by maintaining the highest standards in every jurisdiction in which we operate. We are a values-driven organization and take pride in our work and purpose-driven mindset.

Our core values of integrity, trust, vigilance, and respect are reflected in everything we do across our operations.

Integrity. Trust. Vigilance. Respect.

Your Role

A Technical Support Agent provides expert support to customers and team members through various platforms to create an exceptional service experience.

The role is essential in ensuring that customer needs are addressed quickly and efficiently while meeting the operational requirements of the service department.

The vision is for your team to be the primary reason customers choose to remain with the company.

As a result, the Technical Support Agent plays a vital role in the organization by serving as the first point of contact for resolving technical issues while saving customers valuable time.

Key Performance Indicators (KPIs)

Team telephone service level
Average response time
Average Handle Time (AHT)
First Call Resolution (FCR)
Telephone issue resolution rate
Reduction in unnecessary technician dispatches
Equipment and service upgrade opportunities
Customer Satisfaction (CSAT)
Quality assurance scores

Key Duties and Responsibilities

Responsibilities include, but are not limited to:

Professionally handle incoming technical support calls and provide customers with prompt and accurate assistance.
Troubleshoot security alarm systems, cameras, smart home devices, environmental sensors, communication modules, and mobile applications.
Diagnose technical issues by asking relevant questions, reviewing account history, and using available diagnostic tools.
Resolve customer issues over the phone whenever possible while minimizing unnecessary technician dispatches.
Schedule and coordinate service appointments when an on-site intervention is required.
Clearly explain technical information and system operations in a way that customers can easily understand.
Advise customers on the proper use and maintenance of their security systems and connected devices.
Accurately document customer interactions, troubleshooting steps, and solutions in company systems.
Verify customer information and ensure account records are complete and up to date.
Escalate complex technical issues to the appropriate departments when necessary.
Identify opportunities to recommend system upgrades, equipment replacements, or additional services that could enhance the customer's security experience.
Stay up to date on company products, services, policies, and emerging technologies through ongoing training.
Collaborate with Service, Monitoring Centre, Customer Service, Sales, and other departments to ensure seamless and efficient customer support.
Maintain a positive, empathetic, and professional attitude during every customer interaction, particularly in stressful situations.
Suggest ideas to improve processes, customer experience, and operational efficiency.
Perform any other related duties or projects as assigned.

Skills and Qualifications

High school diploma or equivalent.
Minimum of one year of experience in customer service or technical support.
Experience supporting security alarm systems, smart home technologies, computer networks, or telecommunications is considered an asset.
Strong troubleshooting and analytical problem-solving skills.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
Strong computer skills and the ability to work with multiple applications and software programs simultaneously.
Excellent attention to detail and the ability to accurately document information and enter data.
Ability to remain calm, patient, and professional when dealing with challenging customer situations.
Experience handling situations requiring escalation to higher levels of support is considered an asset.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong teamwork skills and the ability to collaborate with multiple departments.
Experience in sales or customer retention is considered an asset.
Experience as a field technician or knowledge of security alarm system installation and maintenance is considered an asset.
Willingness to participate in ongoing technical training and obtain product certifications.
On-call support may be required.
Evening and holiday shifts may be required.
This is an on-site position.

Position Details

Category	Details
Division	Garda Alarm Services Corporation
Reports To	Director of Customer Service – Customer Service, East
Employment Status	Full-time

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More about this job

Responsibilities

The Technical Support Agent provides expert assistance to customers by troubleshooting security systems and resolving technical issues over the phone. They are responsible for documenting interactions, coordinating service appointments, and identifying opportunities for system upgrades.

Requirements

Candidates must have a high school diploma and at least one year of experience in customer service or technical support. Strong analytical, communication, and computer skills are required, along with the ability to work in a fast-paced, on-site environment.

Skills

Technical support
Customer service
Troubleshooting
Security alarm systems
Analytical problem-solving
Communication skills
Computer skills
Data entry
Attention to detail
Conflict resolution
Time management
Teamwork
Technical documentation
Smart home technology
Network troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Security Systems
Alarm Systems
Smart Home Devices
Troubleshooting
Customer Satisfaction
KPIs
Data Entry
Diagnostic Tools
Field Technician
Customer Retention
Telecommunications
Computer Networks
Security Services
Risk Management
On-site Support
Documentation
Service Delivery

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