Jobs in Canada

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Added 2 hours ago
TT
Controls Technician
trane technologies
Dartmouth, NS · NB · Saint John, New Brunswick
- Full-time
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
Added 3 hours ago
GJ
automotive service technician apprentice
George Jackson Toyota
Renfrew, ON
- Full-time
Green jobs contribute to environmental preservation, conservation, and restoration. Learn more about green jobs.
Added 3 hours ago
MI
pest control technician
Maheu&Maheu inc.
Ottawa, ON
- Full-time
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to…
Added 5 hours ago
C
Maintenance Sr Technician
CBRE
Toronto, ON
- Full-time
As a CBRE Maintenance Sr. Technician, you will be responsible for maintaining medium to large-sized buildings, industrial systems, and equipment.
Added 6 hours ago
Service Technician I - Alberta, CA
Nordex Group
AB · Alberta, AB
Support 24/7 wind farm operations, including on-call, overtime, and rotating shift coverage
Added 9 hours ago
V
Technician I / Technicien (ne) éolienne I (Québec City, Quebec, CA)
Vestas
Quebec, QC
- Full-time
Added 10 hours ago
PE
Intermediate Field Technician
PRI Engineering
Peterborough, ON
- Full-time
We're looking for an Intermediate Field Technician to join our field services team. You'll work on-site across a variety of projects - collecting field data, performing tests and…
Added 11 hours ago
AE
Technician, Exploration (Fly-In Fly-Out)
Agnico Eagle Mines Limited
Rankin Inlet, NU
- Full-time
Perform H&S and environmental/Drill rig inspections;
Added 11 hours ago
RC
Service Technician (Ag or Heavy Duty) at Prairie AG
Reesink Canada
North Battleford, SK
- Full-time
Valid driver’s licence required
Added 11 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to…
Added 11 hours ago
M
Field Survey Technician
McElhanney
Prince George, BC
- Full-time
Valid driver’s license required
Added 11 hours ago
TT
Controls Technician
Trane Technologies
Saint John, NB
- Full-time
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
Added 11 hours ago
TT
Controls Technician
Trane Technologies
Dartmouth, NS
- Full-time
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
Added 12 hours ago
G
REQ26-184 - Senior Mining Technician – Ground Control
Glencore
Quebec, QC
- Full-time
Must hold a valid driver’s license and general explosives permit · Must have completed the Mining Worker modular training courses 1, 2, 3, 4, 5, and 7 (preferred)
Added 12 hours ago
C
Instrumentation Technician - All Levels
CDN
Brooks, AB
- Full-time
Adhere to all company environmental, heath, and safety policies and procedures.
Added 12 hours ago
R
Field Technician - Air Emissions
RWDI
Calgary, AB
- $30 to $35 CAD / hour
- Full-time
RWDI is a dynamic and innovative industry leader in Environmental and Climate Engineering. We’re on a mission to revolutionize the way our world works, and we need adventurous individuals…
Added 12 hours ago
X
Field Service Technician
Xylem
Mississauga, ON
- Full-time
THE ROLE: The Field Service Technician Level 1 will be responsible for start-up and commissioning of projects, preventative maintenance, and basic submersible wastewater pump (Flygt) and…
Added 12 hours ago
SC
Geotechnical Field Technician
SYSTRA Canada
Hamilton, ON
- Full-time
University degree in a related field of study such as Environmental Engineering, Environmental Science, Hydrogeology or Geology
Added 13 hours ago
SB
Service Technician
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
As a DEWALT Factory Service Technician, you will be part of a dedicated team based in Mississauga, ON and reporting to the Branch Manager.
Added 13 hours ago
TI
Controls Technician
Trane Italia
Saint John, NB · Dartmouth, NS
- Full-time
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
Added 14 hours ago
Watertight Lining Solutions - WLS Operations Manager
PUC People & Culture Team
Sault Ste. Marie, ON
A designation as a Certified Engineering Technologist (C.E.T.), Certified Technician (C. Tech) or Professional Engineer, (P.Eng.), or equivalent, which is achieved through four years…
Added 14 hours ago
Stations - Electric System Operator
PUC People & Culture Team
Sault Ste. Marie, ON
A shift work rotation may be implemented at a future date · Must hold or have the ability to acquire the MEA Electric Operator Certification
Added 14 hours ago
L
Laboratory Technician (BCGEU) - Mid Low Chemistry - Full Time - Burnaby, BC
LifeLabs
Burnaby, BC
- Full-time
Maintains knowledge of safety, WHMIS and Environmental Health and Safety standards
Added 14 hours ago
HD
Temporary Learning Common Technician - System Learning Commons
Hamilton-Wentworth District School Board (HWDSB)
Hamilton, ON
- Temporary
Reporting to the Manager, System Learning Commons, the Learning Commons Technician is responsible for providing library support to all HWDSB Library Learning Commons. The Learning Commons…

GardaWorld

GardaWorld - French Technical Support - Edmonton

Edmonton, AB, Canada

On-site

Apply on jobs.garda.com About employer

Applications open in a new tab.

Job details

Workplace: On-site
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description – Technical Support Agent - in person

Who We Are

GardaWorld is a global leader in security services, integrated risk management, and cash solutions, employing more than 132,000 highly trained and dedicated professionals.

Driven by a relentless entrepreneurial culture and core values of integrity, vigilance, trust, and respect, GardaWorld delivers sophisticated, customized security and technology solutions through highly sensitive partnerships and consistently superior service delivery.

With a deep understanding that security is essential to conducting business and protecting communities, GardaWorld is proud to be the long-standing security partner of some of the world's largest brands, Fortune 500 companies, and governments.

Our Mission

Our mission is simple: to make the world a safer place by protecting people, assets, and operations for our clients around the world.

We can only achieve this mission by maintaining the highest standards in every jurisdiction in which we operate. We are a values-driven organization and take pride in our work and purpose-driven mindset.

Our core values of integrity, trust, vigilance, and respect are reflected in everything we do across our operations.

Integrity. Trust. Vigilance. Respect.

Your Role

A Technical Support Agent provides expert support to customers and team members through various platforms to create an exceptional service experience.

The role is essential in ensuring that customer needs are addressed quickly and efficiently while meeting the operational requirements of the service department.

The vision is for your team to be the primary reason customers choose to remain with the company.

As a result, the Technical Support Agent plays a vital role in the organization by serving as the first point of contact for resolving technical issues while saving customers valuable time.

Key Performance Indicators (KPIs)

Team telephone service level
Average response time
Average Handle Time (AHT)
First Call Resolution (FCR)
Telephone issue resolution rate
Reduction in unnecessary technician dispatches
Equipment and service upgrade opportunities
Customer Satisfaction (CSAT)
Quality assurance scores

Key Duties and Responsibilities

Responsibilities include, but are not limited to:

Professionally handle incoming technical support calls and provide customers with prompt and accurate assistance.
Troubleshoot security alarm systems, cameras, smart home devices, environmental sensors, communication modules, and mobile applications.
Diagnose technical issues by asking relevant questions, reviewing account history, and using available diagnostic tools.
Resolve customer issues over the phone whenever possible while minimizing unnecessary technician dispatches.
Schedule and coordinate service appointments when an on-site intervention is required.
Clearly explain technical information and system operations in a way that customers can easily understand.
Advise customers on the proper use and maintenance of their security systems and connected devices.
Accurately document customer interactions, troubleshooting steps, and solutions in company systems.
Verify customer information and ensure account records are complete and up to date.
Escalate complex technical issues to the appropriate departments when necessary.
Identify opportunities to recommend system upgrades, equipment replacements, or additional services that could enhance the customer's security experience.
Stay up to date on company products, services, policies, and emerging technologies through ongoing training.
Collaborate with Service, Monitoring Centre, Customer Service, Sales, and other departments to ensure seamless and efficient customer support.
Maintain a positive, empathetic, and professional attitude during every customer interaction, particularly in stressful situations.
Suggest ideas to improve processes, customer experience, and operational efficiency.
Perform any other related duties or projects as assigned.

Skills and Qualifications

High school diploma or equivalent.
Minimum of one year of experience in customer service or technical support.
Experience supporting security alarm systems, smart home technologies, computer networks, or telecommunications is considered an asset.
Strong troubleshooting and analytical problem-solving skills.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
Strong computer skills and the ability to work with multiple applications and software programs simultaneously.
Excellent attention to detail and the ability to accurately document information and enter data.
Ability to remain calm, patient, and professional when dealing with challenging customer situations.
Experience handling situations requiring escalation to higher levels of support is considered an asset.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong teamwork skills and the ability to collaborate with multiple departments.
Experience in sales or customer retention is considered an asset.
Experience as a field technician or knowledge of security alarm system installation and maintenance is considered an asset.
Willingness to participate in ongoing technical training and obtain product certifications.
On-call support may be required.
Evening and holiday shifts may be required.
This is an on-site position.

Position Details

Category	Details
Division	Garda Alarm Services Corporation
Reports To	Director of Customer Service – Customer Service, East
Employment Status	Full-time

#SSalarm

Apply on jobs.garda.com About employer

More about this job

Responsibilities

The Technical Support Agent provides expert assistance to customers by troubleshooting security systems and resolving technical issues over the phone. They are responsible for documenting interactions, coordinating service appointments, and identifying opportunities for system upgrades.

Requirements

Candidates must have a high school diploma and at least one year of experience in customer service or technical support. Strong analytical, communication, and computer skills are required, along with the ability to work in a fast-paced, on-site environment.

Skills

Technical support
Customer service
Troubleshooting
Security alarm systems
Analytical problem-solving
Communication skills
Computer skills
Data entry
Attention to detail
Conflict resolution
Time management
Teamwork
Technical documentation
Smart home technology
Network troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Security Systems
Alarm Systems
Smart Home Devices
Troubleshooting
Customer Satisfaction
KPIs
Data Entry
Diagnostic Tools
Field Technician
Customer Retention
Telecommunications
Computer Networks
Security Services
Risk Management
On-site Support
Documentation
Service Delivery

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Work requirements

Jobs in Canada