Find work in Canada.

539,046 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
WM
Operations Specialist (Part-time, Second Shift)
Waste Management, Inc.
Forest, ON
- Part-time
Be part of a Canadian team backed by the resources, stability and opportunities of a North American industry leader.
Added 6 mins ago
Photography Content Student
R W Tomlinson
Ottawa, ON
…accommodation at any stage of the application process or want more information on our accommodation policies. We are committed to leveraging the latest technology to enhance our recruitment…
Added 6 mins ago
TT
Technology Lead Enterprise Platforms and Operations
Tundra Technical Solutions
Toronto, ON
- $140,000 to $145,000 CAD / year
- Full-time
Our client is a leader in the Financial services industry. We are seeking a strategic, highly collaborative technology leader to take comprehensive ownership of our enterprise platforms and…
Added 6 mins ago
CM
Staff Accountant
Cyclic Materials
Toronto, ON
- Full-time
Help compile information for Canadian tax filings, external audits, statutory reporting, and internal management reports, under the direction of senior Finance team members.
Added 6 mins ago
CM
Network Administrator
Cyclic Materials
Toronto, ON
- Full-time
…critical materials. Through our fully integrated proprietary technology platform, we recover rare earths from end-of-life products and transform them into high-purity materials used to…
Added 21 mins ago
E
Senior Vice President, Health Digital
Edelman
Toronto, ON
- Full-time
We're looking for a strategic digital leader who understands the complexities of pharmaceutical marketing and knows how to bring together creativity, technology, data, and regulatory…
Added 36 mins ago
T
Software Engineer II - Angular UI
TD
Toronto, ON
- Full-time
Develop new features and perform unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
Added 36 mins ago
H
Supply Chain Intern (Winter 2027 - 12 months)
Hitachi
Toronto, ON · (RSBU) Toronto
- $23 to $30 CAD / hour
- Full-time
…work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring…
Added 36 mins ago
Registration/Scheduling Clerk, Orthopaedic Clinic
Nova Scotia Health and IWK Health
Halifax, NS
…and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with…
Added 51 mins ago
D
Accounting Technology Strategist, North America
Dext
Remote, Canada
- $95,000 to $125,000 CAD / year
- Full-time
- Remote
We’re looking for an experienced Accountant and Accounting Technology leader to join Dext and shape our position in the North American market. This is a strategic, high-impact role where…
Added 51 mins ago
PC
Capital Markets and Accounting Advisory Services, Senior Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC
- Full-time
Be an ambassador and leader in supporting the CMAAS team culture and brand as a high performing group of accounting advisory professionals.
Added 1 hour ago
C
Senior Producer, Live & Daily News, Weekend Audio (Early) (English Services) (On-Site)
CBC/Radio-Canada
Toronto, ON
- Full-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 1 hour ago
M
VP, Operational Risk Oversight
Manulife
Toronto, ON
- Full-time
Adjusting and setting risk commitments within the team. In a changing environment, constantly reviewing and balancing the team’s business-as-usual commitments with short-term/immediate…
Added 1 hour ago
GardaWorld - French Technical Support - Edmonton
GardaWorld
Edmonton, AB
GardaWorld is a global leader in security services, integrated risk management, and cash solutions, employing more than 132,000 highly trained and dedicated professionals.
Added 1 hour ago
CI
Human Resources Generalist
CpK Interior Products Inc.
Windsor, ON
- $60,000 to $80,000 CAD / year
- Full-time
…expertise in mould design and tuning - combined with the latest technology in graining, material haptics, and colour - ensures exceptional results in our cast‑skin…
Added 1 hour ago
CC
Director of Business Development
Canada Cartage
Laval, QC
- Full-time
Acquire critical business information in order to present effective service solutions and competitive pricing to new prospects.
Added 1 hour ago
C
System Integrator (Renewable)
CIMA+
London, ON · Guelph, Ontario
- $67,440 to $92,730 CAD / year
- Full-time
…mutual respect, integrity, and technical excellence. We are a leader in our field and strive to build our team of dedicated professionals around these core…
Added 1 hour ago
C
System Integrator (Renewable)
CIMA+
Guelph, ON
- $67,440 to $92,730 CAD / year
- Full-time
…mutual respect, integrity, and technical excellence. We are a leader in our field and strive to build our team of dedicated professionals around these core…
Added 2 hours ago
V|
Gestionnaire de projets / Project Manager
Veolia | Water Tech
Montreal, QC
- Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 2 hours ago
C
System Integrator (Renewable)
CIMA+
Guelph, ON
- $67,440 to $92,730 CAD / year
- Full-time
…mutual respect, integrity, and technical excellence. We are a leader in our field and strive to build our team of dedicated professionals around these core…
Added 2 hours ago
C
System Integrator (Renewable)
CIMA+
London, ON
- $67,440 to $92,730 CAD / year
- Full-time
…mutual respect, integrity, and technical excellence. We are a leader in our field and strive to build our team of dedicated professionals around these core…
Added 2 hours ago
EG
Manager, IT Operations
Etraveli Group
Toronto, ON
- Full-time
…fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the…
Added 2 hours ago
A
Représentant(e) des ventes, nouvelles affaires - Marché intermédiaire/Mid-Market Account Executive - New Business
ADP
Montreal, QC
- Full-time
Added 2 hours ago
A
Représentant(e) Ventes internes/Inside Sales Representative
ADP
Montreal, QC
- Full-time
Added 2 hours ago
F
Warehouse Supervisor
Factor_
Calgary, AB
- Full-time
Factor Canada is seeking a Warehouse Supervisor to join our team at our Distribution Centre. Reporting to the Sr. Manager Production, you will lead a team of warehouse associates and leads…

GardaWorld

GardaWorld - French Technical Support - Edmonton

Edmonton, AB, Canada

On-site

Apply About employer

Applications open in a new tab.

Job details

Workplace: On-site
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description – Technical Support Agent - in person

Who We Are

GardaWorld is a global leader in security services, integrated risk management, and cash solutions, employing more than 132,000 highly trained and dedicated professionals.

Driven by a relentless entrepreneurial culture and core values of integrity, vigilance, trust, and respect, GardaWorld delivers sophisticated, customized security and technology solutions through highly sensitive partnerships and consistently superior service delivery.

With a deep understanding that security is essential to conducting business and protecting communities, GardaWorld is proud to be the long-standing security partner of some of the world's largest brands, Fortune 500 companies, and governments.

Our Mission

Our mission is simple: to make the world a safer place by protecting people, assets, and operations for our clients around the world.

We can only achieve this mission by maintaining the highest standards in every jurisdiction in which we operate. We are a values-driven organization and take pride in our work and purpose-driven mindset.

Our core values of integrity, trust, vigilance, and respect are reflected in everything we do across our operations.

Integrity. Trust. Vigilance. Respect.

Your Role

A Technical Support Agent provides expert support to customers and team members through various platforms to create an exceptional service experience.

The role is essential in ensuring that customer needs are addressed quickly and efficiently while meeting the operational requirements of the service department.

The vision is for your team to be the primary reason customers choose to remain with the company.

As a result, the Technical Support Agent plays a vital role in the organization by serving as the first point of contact for resolving technical issues while saving customers valuable time.

Key Performance Indicators (KPIs)

Team telephone service level
Average response time
Average Handle Time (AHT)
First Call Resolution (FCR)
Telephone issue resolution rate
Reduction in unnecessary technician dispatches
Equipment and service upgrade opportunities
Customer Satisfaction (CSAT)
Quality assurance scores

Key Duties and Responsibilities

Responsibilities include, but are not limited to:

Professionally handle incoming technical support calls and provide customers with prompt and accurate assistance.
Troubleshoot security alarm systems, cameras, smart home devices, environmental sensors, communication modules, and mobile applications.
Diagnose technical issues by asking relevant questions, reviewing account history, and using available diagnostic tools.
Resolve customer issues over the phone whenever possible while minimizing unnecessary technician dispatches.
Schedule and coordinate service appointments when an on-site intervention is required.
Clearly explain technical information and system operations in a way that customers can easily understand.
Advise customers on the proper use and maintenance of their security systems and connected devices.
Accurately document customer interactions, troubleshooting steps, and solutions in company systems.
Verify customer information and ensure account records are complete and up to date.
Escalate complex technical issues to the appropriate departments when necessary.
Identify opportunities to recommend system upgrades, equipment replacements, or additional services that could enhance the customer's security experience.
Stay up to date on company products, services, policies, and emerging technologies through ongoing training.
Collaborate with Service, Monitoring Centre, Customer Service, Sales, and other departments to ensure seamless and efficient customer support.
Maintain a positive, empathetic, and professional attitude during every customer interaction, particularly in stressful situations.
Suggest ideas to improve processes, customer experience, and operational efficiency.
Perform any other related duties or projects as assigned.

Skills and Qualifications

High school diploma or equivalent.
Minimum of one year of experience in customer service or technical support.
Experience supporting security alarm systems, smart home technologies, computer networks, or telecommunications is considered an asset.
Strong troubleshooting and analytical problem-solving skills.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
Strong computer skills and the ability to work with multiple applications and software programs simultaneously.
Excellent attention to detail and the ability to accurately document information and enter data.
Ability to remain calm, patient, and professional when dealing with challenging customer situations.
Experience handling situations requiring escalation to higher levels of support is considered an asset.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong teamwork skills and the ability to collaborate with multiple departments.
Experience in sales or customer retention is considered an asset.
Experience as a field technician or knowledge of security alarm system installation and maintenance is considered an asset.
Willingness to participate in ongoing technical training and obtain product certifications.
On-call support may be required.
Evening and holiday shifts may be required.
This is an on-site position.

Position Details

Category	Details
Division	Garda Alarm Services Corporation
Reports To	Director of Customer Service – Customer Service, East
Employment Status	Full-time

#SSalarm

Apply About employer

More about this job

Responsibilities

The Technical Support Agent provides expert assistance to customers by troubleshooting security systems and resolving technical issues over the phone. They are responsible for documenting interactions, coordinating service appointments, and identifying opportunities for system upgrades.

Requirements

Candidates must have a high school diploma and at least one year of experience in customer service or technical support. Strong analytical, communication, and computer skills are required, along with the ability to work in a fast-paced, on-site environment.

Skills

Technical support
Customer service
Troubleshooting
Security alarm systems
Analytical problem-solving
Communication skills
Computer skills
Data entry
Attention to detail
Conflict resolution
Time management
Teamwork
Technical documentation
Smart home technology
Network troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Security Systems
Alarm Systems
Smart Home Devices
Troubleshooting
Customer Satisfaction
KPIs
Data Entry
Diagnostic Tools
Field Technician
Customer Retention
Telecommunications
Computer Networks
Security Services
Risk Management
On-site Support
Documentation
Service Delivery

Report this job