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Added 1 min ago
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Programmer
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Additional specifications: This is an in-person position requiring on-site presence to support application deployment, testing, and collaboration with the lab team.
Added 1 min ago
A
Cook - AgeCare Cariboo Place
AgeCare
Williams Lake, BC
- Full-time
…homes, and we dedicate ourselves to providing a comfortable and person-centered environment. Working in long-term care is more than just a job; it is a calling for many of…
Added 1 min ago
XS
Security Analyst / Engineer / Architect
XChange Software Inc
Mississauga, ON
- Contract
Primary focus: Security strategy, enterprise architecture, and executive influence.
Added 1 min ago
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Warehouse Order Selector
Sobeys
Debert, NS
- Full-time
Two-person lift required for weights exceeding 50 lbs
Added 1 min ago
C
Desktop Technician
CGI
Red Deer, AB
- Full-time
Experience in providing in person and remote troubleshooting of desktop software.
Added 1 min ago
TS
Part Time Store Associate View Royal - 32 hours
The Salvation Army in Canada
Victoria, BC
- Part-time
Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
Added 1 min ago
GD
WLAV Supply Management Planner
General Dynamics Land Systems–Canada
Ottawa, ON
- Full-time
Ability to work in person in Ottawa, Ontario, Canada
Added 1 min ago
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GardaWorld - French Technical Support - Edmonton
GardaWorld
AB · Edmonton, AB
- Full-time
Job Description – Technical Support Agent - In Person
Added 1 min ago
LI
Shipping & Receiving Associate
Lenmark Industries
Leduc, AB
- Full-time
Added 2 mins ago
Software Test Developer
D2L
Kitchener, ON
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline…
Added 2 mins ago
Business Development / Finance & Commercial Sales Person - LANGLEY BC
Velocity Vehicle Group
Langley (District), BC · Langley, BC
Drive your career forward with a dynamic role as a Business Development / Finance & Commercial Sales Person.
Added 2 mins ago
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Regional Sales Director - Identity - Canada
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
…who can build trusted executive relationships, lead complex security and identity focused sales cycles, and help accelerate market adoption in a strategic growth area for…
Added 2 mins ago
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Account Executive - Identity - Canada
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
…who can build trusted executive relationships, lead complex security and identity focused sales cycles, and help accelerate market adoption in a strategic growth area for…
Added 16 mins ago
MD
Information Technology Specialist 5 - Unified Communications & Collaboration Architect
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
This position is located in our St. Paul, Minnesota office and requires a schedule that includes regular in-person work. Additionally, the incumbent must be able to secure their own…
Added 16 mins ago
IP
Valet - Halifax
Indigo Park Canada
West Dover, NS
- Temporary
…Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination and, accommodations are available upon…
Added 16 mins ago
BS
Alert Management Specialist - Bilingual (English/French)
Blackline Safety
Calgary, AB
- Full-time
Ability to demonstrate proficiency utilizing technology to maintain organized records, access information, and manage client accounts or inquiries, ensuring data accuracy and security
Added 16 mins ago
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Registered Practical Nurse - Hemodialysis - Regular Full-Time 2026-19138 (2026-19138)
Sunnybrook
Toronto, ON
- Full-time
…patients. As a member of the inter-professional team providing person-centered care, the RPN will complete patient assessments, health teaching & family counselling, documentation,…
Added 17 mins ago
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Bilingual (FR/EN) Contact Centre Representative, Canadian Banking, Easyline
TD
Montreal, QC
- Full-time
We will provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Added 17 mins ago
SL
Business Development Partner
Sun Life
AB · Red Deer, AB
- Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 17 mins ago
C&
Guest Services Representative
Cushman & Wakefield
Saskatoon, SK
- Part-time
Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
Added 17 mins ago
AG
Safety and Training Coordinator
Alliance Ground International
Edmonton, AB · YEG Airport
- Full-time
Are you a safety-conscious, proactive person who enjoys coaching others? Let your career take off with Alliance Ground International as a Safety & Training Coordinator!
Added 30 mins ago
TG
ISO Finance Coordinator Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
Cost-per-Workstation Analysis: Execute comprehensive financial analysis to determine technology and security cost allocations per person and per workstation.
Added 31 mins ago
PR
Special Constable
Peel Regional Police
ON · Peel, ON
- Full-time
…escorting prisoners, with accountability for the safety and security of persons in their charge and when required responsible for fingerprinting and photographing any person in lawful…
Added 31 mins ago
BH
Registered Nurse – Inpatient Mental Health #558-26
Brightshores Health System
Owen Sound, ON
- Part-time
Ability to provide a brief solution-focused therapy modality as well as support, advocacy and education services to patients and as needed to their support person(s)
Added 31 mins ago
FR
Weekend Light Duty Cleaner
FirstService Residential Canada
Toronto, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…

GardaWorld

GardaWorld - French Technical Support - Edmonton

Edmonton, AB, Canada

On-site

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Job details

Workplace: On-site
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description – Technical Support Agent - in person

Who We Are

GardaWorld is a global leader in security services, integrated risk management, and cash solutions, employing more than 132,000 highly trained and dedicated professionals.

Driven by a relentless entrepreneurial culture and core values of integrity, vigilance, trust, and respect, GardaWorld delivers sophisticated, customized security and technology solutions through highly sensitive partnerships and consistently superior service delivery.

With a deep understanding that security is essential to conducting business and protecting communities, GardaWorld is proud to be the long-standing security partner of some of the world's largest brands, Fortune 500 companies, and governments.

Our Mission

Our mission is simple: to make the world a safer place by protecting people, assets, and operations for our clients around the world.

We can only achieve this mission by maintaining the highest standards in every jurisdiction in which we operate. We are a values-driven organization and take pride in our work and purpose-driven mindset.

Our core values of integrity, trust, vigilance, and respect are reflected in everything we do across our operations.

Integrity. Trust. Vigilance. Respect.

Your Role

A Technical Support Agent provides expert support to customers and team members through various platforms to create an exceptional service experience.

The role is essential in ensuring that customer needs are addressed quickly and efficiently while meeting the operational requirements of the service department.

The vision is for your team to be the primary reason customers choose to remain with the company.

As a result, the Technical Support Agent plays a vital role in the organization by serving as the first point of contact for resolving technical issues while saving customers valuable time.

Key Performance Indicators (KPIs)

Team telephone service level
Average response time
Average Handle Time (AHT)
First Call Resolution (FCR)
Telephone issue resolution rate
Reduction in unnecessary technician dispatches
Equipment and service upgrade opportunities
Customer Satisfaction (CSAT)
Quality assurance scores

Key Duties and Responsibilities

Responsibilities include, but are not limited to:

Professionally handle incoming technical support calls and provide customers with prompt and accurate assistance.
Troubleshoot security alarm systems, cameras, smart home devices, environmental sensors, communication modules, and mobile applications.
Diagnose technical issues by asking relevant questions, reviewing account history, and using available diagnostic tools.
Resolve customer issues over the phone whenever possible while minimizing unnecessary technician dispatches.
Schedule and coordinate service appointments when an on-site intervention is required.
Clearly explain technical information and system operations in a way that customers can easily understand.
Advise customers on the proper use and maintenance of their security systems and connected devices.
Accurately document customer interactions, troubleshooting steps, and solutions in company systems.
Verify customer information and ensure account records are complete and up to date.
Escalate complex technical issues to the appropriate departments when necessary.
Identify opportunities to recommend system upgrades, equipment replacements, or additional services that could enhance the customer's security experience.
Stay up to date on company products, services, policies, and emerging technologies through ongoing training.
Collaborate with Service, Monitoring Centre, Customer Service, Sales, and other departments to ensure seamless and efficient customer support.
Maintain a positive, empathetic, and professional attitude during every customer interaction, particularly in stressful situations.
Suggest ideas to improve processes, customer experience, and operational efficiency.
Perform any other related duties or projects as assigned.

Skills and Qualifications

High school diploma or equivalent.
Minimum of one year of experience in customer service or technical support.
Experience supporting security alarm systems, smart home technologies, computer networks, or telecommunications is considered an asset.
Strong troubleshooting and analytical problem-solving skills.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
Strong computer skills and the ability to work with multiple applications and software programs simultaneously.
Excellent attention to detail and the ability to accurately document information and enter data.
Ability to remain calm, patient, and professional when dealing with challenging customer situations.
Experience handling situations requiring escalation to higher levels of support is considered an asset.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong teamwork skills and the ability to collaborate with multiple departments.
Experience in sales or customer retention is considered an asset.
Experience as a field technician or knowledge of security alarm system installation and maintenance is considered an asset.
Willingness to participate in ongoing technical training and obtain product certifications.
On-call support may be required.
Evening and holiday shifts may be required.
This is an on-site position.

Position Details

Category	Details
Division	Garda Alarm Services Corporation
Reports To	Director of Customer Service – Customer Service, East
Employment Status	Full-time

#SSalarm

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More about this job

Responsibilities

The Technical Support Agent provides expert assistance to customers by troubleshooting security systems and resolving technical issues over the phone. They are responsible for documenting interactions, coordinating service appointments, and identifying opportunities for system upgrades.

Requirements

Candidates must have a high school diploma and at least one year of experience in customer service or technical support. Strong analytical, communication, and computer skills are required, along with the ability to work in a fast-paced, on-site environment.

Skills

Technical support
Customer service
Troubleshooting
Security alarm systems
Analytical problem-solving
Communication skills
Computer skills
Data entry
Attention to detail
Conflict resolution
Time management
Teamwork
Technical documentation
Smart home technology
Network troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Security Systems
Alarm Systems
Smart Home Devices
Troubleshooting
Customer Satisfaction
KPIs
Data Entry
Diagnostic Tools
Field Technician
Customer Retention
Telecommunications
Computer Networks
Security Services
Risk Management
On-site Support
Documentation
Service Delivery

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