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Added 13 mins ago
ES
Controls Technician - Tech VII
Equans Services Canada & US
Surrey, BC
- Full-time
As a Controls Technician specializing in HVAC systems at Equans, you will be responsible for the installation, maintenance, troubleshooting, and repair of automated control systems that…
Added 13 mins ago
HH
HVAC Service Technician
Hammer's Heating & Cooling
Pitt Meadows, BC
- $20 to $55 USD / hour
- Full-time
We're looking for an experienced HVAC Service Technician who takes pride in quality workmanship, solves problems with tenacity, and delivers exceptional customer service.
Added 13 mins ago
ES
Maintenance Technician V – HVAC / Refrigeration Mechanic - Surrey, BC
Equans Services Canada & US
Surrey, BC
- Full-time
Added 13 mins ago
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Registered Veterinary Technician (RVT)
P3 Veterinary Partners
Prince Rupert, BC
- Full-time
Added 13 mins ago
CO
Library Technician II
College of the North Atlantic
Gander, NL
- Full-time
The Library Technician II will perform library and administrative work related to the daily operation of College of the North Atlantic's Gander Library Learning Commons:
Added 13 mins ago
BG
Service Technician - Shop_CA
Brandt Group of Companies
Prince George, BC
- Full-time
Brandt Tractor Ltd is currently seeking a Service Technician for our Prince George Construction and Forestry location.
Added 13 mins ago
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Experienced Crane Technician
INDOC Cranes Canada Ltd
Dalmeny, SK
- Full-time
This is a full-time, on-site role for an Experienced Crane Technician based in Dalmeny, SK. The Crane Technician will perform inspections, maintenance, and repairs for lifting equipment,…
Added 14 mins ago
Slot Technician Supervisor- Casino Brantford
Great Canadian Entertainment
Brantford, ON
…is responsible for the leadership and coordination all Slot Technician activities. The Slot Technician Supervisor ensures all slot machines and related equipment are functioning properly to…
Added 14 mins ago
Maintenance Technician
Groupe Norbec
Strathroy, ON
For our Manufacturing facility in Strathroy, we're looking for a skilled and driven Maintenance Technician to join our team. This position operates on a 12.5-hour rotating day and night…
Added 14 mins ago
Service Technician - Chrysler Jeep Dodge Surrey
The Jim Pattison Auto Group
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The Jim Pattison Auto Group has an exciting opportunity for an Automotive Service Technician to join our Chrysler Jeep Dodge Surrey dealership. In this role, you will play a key part in…
Added 14 mins ago
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Dental Assistant - CDA II - NDAEB
Paris Dental Centre
Paris, ON
- Full-time
Excellent Team Support - Floaters and Sterilization Technician support
Added 14 mins ago
Gas Fitter - Whitby, ON
Superior Plus Propane Talent Acquisition
Ajax, ON · Oshawa, ON · Pickering, ON · Toronto, ON · Whitby, ON
We are seeking a Service Technician to join our team in Whitby, ON. Reporting directly to the District Manager, the Service Technician is responsible for installing and servicing…
Added 14 mins ago
Bulk Prep Technician (Afternoon Shift) - Kamloops, BC
Intertek
Kamloops, BC
Added 14 mins ago
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Technician I Structured Cabling
Bosch Building Technologies
Toronto, ON
- $22.55 to $28.66 CAD / hour
- Full-time
As a Technician I Structured Cabling with Bosch Building Technologies, you will be a key contributor to the installation, maintenance, and support of structured cabling systems for our…
Added 14 mins ago
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Electronics Assembly & Test Technician
Aplin
Dartmouth, NS
- Full-time
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Added 14 mins ago
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Added 28 mins ago
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Clinical Research Coordinator
University of British Columbia
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Added 28 mins ago
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Research Technician/Assistant, Formulation
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Vancouver, BC
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WHO WE ARE LOOKING FOR: Research Technician/Assistant, Formulation
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Added 28 mins ago
Executive Assistant
University of Guelph
Chatham-Kent, ON · Ridgetown, ON
This position is covered by the Collective Agreement with the Ontario Secondary School Teachers' Federation District 35 - Technician/Administrative/Research/Agricultural
Added 28 mins ago
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Added 28 mins ago
Technician - I MN (Midnight)
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…applicable SOP’s. May also be required to conduct duties of a Technician II, by operating filling and packaging equipment in a safe manner while maintaining compliance with cGMP and SOP…
Added 28 mins ago
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Added 43 mins ago
Materials Management Technician - Non-Certified
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Winkler, MB
Reporting to the Lead - Supply Chain Management, the Materials Management Technician Non-Certified provides customer service to Southern Health-Santé Sud sites and programs. The incumbent…
Added 43 mins ago
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Electromechanical Maintenance Technician
SOLVENTUM
Morden, MB · CA, Manitoba, Morden
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GardaWorld

GardaWorld - French Technical Support - Edmonton

Edmonton, AB, Canada

On-site

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Job details

Workplace: On-site
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description – Technical Support Agent - in person

Who We Are

GardaWorld is a global leader in security services, integrated risk management, and cash solutions, employing more than 132,000 highly trained and dedicated professionals.

Driven by a relentless entrepreneurial culture and core values of integrity, vigilance, trust, and respect, GardaWorld delivers sophisticated, customized security and technology solutions through highly sensitive partnerships and consistently superior service delivery.

With a deep understanding that security is essential to conducting business and protecting communities, GardaWorld is proud to be the long-standing security partner of some of the world's largest brands, Fortune 500 companies, and governments.

Our Mission

Our mission is simple: to make the world a safer place by protecting people, assets, and operations for our clients around the world.

We can only achieve this mission by maintaining the highest standards in every jurisdiction in which we operate. We are a values-driven organization and take pride in our work and purpose-driven mindset.

Our core values of integrity, trust, vigilance, and respect are reflected in everything we do across our operations.

Integrity. Trust. Vigilance. Respect.

Your Role

A Technical Support Agent provides expert support to customers and team members through various platforms to create an exceptional service experience.

The role is essential in ensuring that customer needs are addressed quickly and efficiently while meeting the operational requirements of the service department.

The vision is for your team to be the primary reason customers choose to remain with the company.

As a result, the Technical Support Agent plays a vital role in the organization by serving as the first point of contact for resolving technical issues while saving customers valuable time.

Key Performance Indicators (KPIs)

Team telephone service level
Average response time
Average Handle Time (AHT)
First Call Resolution (FCR)
Telephone issue resolution rate
Reduction in unnecessary technician dispatches
Equipment and service upgrade opportunities
Customer Satisfaction (CSAT)
Quality assurance scores

Key Duties and Responsibilities

Responsibilities include, but are not limited to:

Professionally handle incoming technical support calls and provide customers with prompt and accurate assistance.
Troubleshoot security alarm systems, cameras, smart home devices, environmental sensors, communication modules, and mobile applications.
Diagnose technical issues by asking relevant questions, reviewing account history, and using available diagnostic tools.
Resolve customer issues over the phone whenever possible while minimizing unnecessary technician dispatches.
Schedule and coordinate service appointments when an on-site intervention is required.
Clearly explain technical information and system operations in a way that customers can easily understand.
Advise customers on the proper use and maintenance of their security systems and connected devices.
Accurately document customer interactions, troubleshooting steps, and solutions in company systems.
Verify customer information and ensure account records are complete and up to date.
Escalate complex technical issues to the appropriate departments when necessary.
Identify opportunities to recommend system upgrades, equipment replacements, or additional services that could enhance the customer's security experience.
Stay up to date on company products, services, policies, and emerging technologies through ongoing training.
Collaborate with Service, Monitoring Centre, Customer Service, Sales, and other departments to ensure seamless and efficient customer support.
Maintain a positive, empathetic, and professional attitude during every customer interaction, particularly in stressful situations.
Suggest ideas to improve processes, customer experience, and operational efficiency.
Perform any other related duties or projects as assigned.

Skills and Qualifications

High school diploma or equivalent.
Minimum of one year of experience in customer service or technical support.
Experience supporting security alarm systems, smart home technologies, computer networks, or telecommunications is considered an asset.
Strong troubleshooting and analytical problem-solving skills.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
Strong computer skills and the ability to work with multiple applications and software programs simultaneously.
Excellent attention to detail and the ability to accurately document information and enter data.
Ability to remain calm, patient, and professional when dealing with challenging customer situations.
Experience handling situations requiring escalation to higher levels of support is considered an asset.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong teamwork skills and the ability to collaborate with multiple departments.
Experience in sales or customer retention is considered an asset.
Experience as a field technician or knowledge of security alarm system installation and maintenance is considered an asset.
Willingness to participate in ongoing technical training and obtain product certifications.
On-call support may be required.
Evening and holiday shifts may be required.
This is an on-site position.

Position Details

Category	Details
Division	Garda Alarm Services Corporation
Reports To	Director of Customer Service – Customer Service, East
Employment Status	Full-time

#SSalarm

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More about this job

Responsibilities

The Technical Support Agent provides expert assistance to customers by troubleshooting security systems and resolving technical issues over the phone. They are responsible for documenting interactions, coordinating service appointments, and identifying opportunities for system upgrades.

Requirements

Candidates must have a high school diploma and at least one year of experience in customer service or technical support. Strong analytical, communication, and computer skills are required, along with the ability to work in a fast-paced, on-site environment.

Skills

Technical support
Customer service
Troubleshooting
Security alarm systems
Analytical problem-solving
Communication skills
Computer skills
Data entry
Attention to detail
Conflict resolution
Time management
Teamwork
Technical documentation
Smart home technology
Network troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Security Systems
Alarm Systems
Smart Home Devices
Troubleshooting
Customer Satisfaction
KPIs
Data Entry
Diagnostic Tools
Field Technician
Customer Retention
Telecommunications
Computer Networks
Security Services
Risk Management
On-site Support
Documentation
Service Delivery

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