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Added 14 mins ago
VC
Combined Lab & Radiology Technologist (CLXT), Bella Coola
Vancouver Coastal Health
Bella Coola 1, BC
- $38.93 to $48.59 CAD / hour
- Other
Graduated from a recognized Combined Laboratory and X-Ray Technologist/Technician Program including experience or program/curriculum-based instruction in transfusion medicine.
Added 29 mins ago
Medical Lab Technician (OPSEU LAB) - Microbiology
LifeLabs
Toronto, ON
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact…
Added 29 mins ago
D
Desktop Technician
Dexian
Montreal, QC
- Contract
We are seeking a skilled Hardware / Configuration Technician to support the installation, configuration, testing, and troubleshooting of computer hardware and software systems. The ideal…
Added 29 mins ago
SS
Head of Hardware
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Barrie, ON
- Full-time
SkyCan Systems Inc. is a Canadian defence technology company building sovereign unmanned systems capabilities to protect Canada and its allies. Drawing on platforms proven in frontline…
Added 44 mins ago
BG
Service Technician - Shop_CA
Brandt Group of Companies
Prince George, BC
- Full-time
Brandt Tractor Ltd is currently seeking a Service Technician for our Prince George Construction and Forestry location.
Added 44 mins ago
Electronic Technician
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Montreal, QC
We are looking for an Electronic Technician to join our production team. Reporting to the Production Team Lead, the successful candidate will be actively involved in the manufacturing,…
Added 1 hour ago
Level 2 IT Support Technician
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Montreal, QC
…challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we…
Added 1 hour ago
Network Administration Technician
Independent Electricity System Operator
Canada
Business Unit: Information and Technology Services
Added 1 hour ago
Electrical / Electronics Engineering Technician
Velatron Technologies
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…“Top Electronics Solutions Provider” for 2024 Manufacturing Technology Magazine. We have ambitious growth plans and need big thinking individuals to make it happen. You will be a go-getter,…
Added 1 hour ago
NM
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Nelson Motors and Equipment
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- Full-time
As an Agricultural Equipment Technician, you are self‑motivated to perform complex diagnostics, service repairs, and maintenance on agricultural and turf equipment while supporting an…
Added 1 hour ago
GardaWorld - French Technical Support - Edmonton
GardaWorld
Edmonton, AB
…GardaWorld delivers sophisticated, customized security and technology solutions through highly sensitive partnerships and consistently superior service…
Added 2 hours ago
HA
QA/QC Technician- Afternoon Shift
Hunter Amenities International Ltd.
Cambridge, ON
- Full-time
Diploma or degree in Chemistry, Chemical Technology, Quality, Pharmaceutical Sciences, Cosmetic Science, or a related scientific discipline is preferred.
Added 2 hours ago
IG
Datacenter Technician
Insight Global
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- $26 to $29 CAD / hour
- Full-time
As an Data Center Technician, you are a primary resolver for your support team, skilled at troubleshooting and resolving most complex hardware infrastructure issues. You create and maintain…
Added 2 hours ago
PH
Pharmacy Technician
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- Full-time
The Pharmacy Technician processes medication orders that are clinically reviewed for therapeutic appropriateness and approved by a Pharmacist, as well as receive verbal and non-verbal…
Added 2 hours ago
PH
Pharmacy Technician
Provincial Health Services Authority
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- Part-time
The Pharmacy Technician processes medication orders that are clinically reviewed for therapeutic appropriateness and approved by a Pharmacist, as well as receive verbal and non-verbal…
Added 2 hours ago
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Pharmacy Technician
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Added 2 hours ago
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Pharmacy Technician
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Added 3 hours ago
TC
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Added 3 hours ago
Clinical Skills & Simulation Technician
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Sydney Indian Reserve No. 28A, NS · Sydney, NS
Added 4 hours ago
CA
Junior Helpdesk Technician
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- Full-time
…line of defence for our employees, ensuring their day-to-day technology needs are met efficiently and with a positive…
Added 4 hours ago
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- $60,000 to $90,000 CAD / year
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Added 4 hours ago
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JDPS - Food & Design Technology Technician.pdfOn Teaching Vacancies (Department for Education) (opens in a new tab)
Added 5 hours ago
AH
Clinical Informatician
Alberta Health Services
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Diploma from accredited Pharmacy Technician program or bachelor’s degree in health-related discipline, active registration as a Pharmacy Technician with ACP or applicable professional…
Added 6 hours ago
RS
Phased Array Technician - Pipeline Integrity
Rockwood Service Corporation
Edmonton, AB
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…and a high-quality product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest quality…
Added 6 hours ago
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Tech 1 Shop ULTCAD
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The Shop Technician I must work with an emphasis on safety for themselves and others including coworkers and third parties. The typical work environment will be in the shop or field which…

GardaWorld

GardaWorld - French Technical Support - Edmonton

Edmonton, AB, Canada

On-site

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Job details

Workplace: On-site
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description – Technical Support Agent - in person

Who We Are

GardaWorld is a global leader in security services, integrated risk management, and cash solutions, employing more than 132,000 highly trained and dedicated professionals.

Driven by a relentless entrepreneurial culture and core values of integrity, vigilance, trust, and respect, GardaWorld delivers sophisticated, customized security and technology solutions through highly sensitive partnerships and consistently superior service delivery.

With a deep understanding that security is essential to conducting business and protecting communities, GardaWorld is proud to be the long-standing security partner of some of the world's largest brands, Fortune 500 companies, and governments.

Our Mission

Our mission is simple: to make the world a safer place by protecting people, assets, and operations for our clients around the world.

We can only achieve this mission by maintaining the highest standards in every jurisdiction in which we operate. We are a values-driven organization and take pride in our work and purpose-driven mindset.

Our core values of integrity, trust, vigilance, and respect are reflected in everything we do across our operations.

Integrity. Trust. Vigilance. Respect.

Your Role

A Technical Support Agent provides expert support to customers and team members through various platforms to create an exceptional service experience.

The role is essential in ensuring that customer needs are addressed quickly and efficiently while meeting the operational requirements of the service department.

The vision is for your team to be the primary reason customers choose to remain with the company.

As a result, the Technical Support Agent plays a vital role in the organization by serving as the first point of contact for resolving technical issues while saving customers valuable time.

Key Performance Indicators (KPIs)

Team telephone service level
Average response time
Average Handle Time (AHT)
First Call Resolution (FCR)
Telephone issue resolution rate
Reduction in unnecessary technician dispatches
Equipment and service upgrade opportunities
Customer Satisfaction (CSAT)
Quality assurance scores

Key Duties and Responsibilities

Responsibilities include, but are not limited to:

Professionally handle incoming technical support calls and provide customers with prompt and accurate assistance.
Troubleshoot security alarm systems, cameras, smart home devices, environmental sensors, communication modules, and mobile applications.
Diagnose technical issues by asking relevant questions, reviewing account history, and using available diagnostic tools.
Resolve customer issues over the phone whenever possible while minimizing unnecessary technician dispatches.
Schedule and coordinate service appointments when an on-site intervention is required.
Clearly explain technical information and system operations in a way that customers can easily understand.
Advise customers on the proper use and maintenance of their security systems and connected devices.
Accurately document customer interactions, troubleshooting steps, and solutions in company systems.
Verify customer information and ensure account records are complete and up to date.
Escalate complex technical issues to the appropriate departments when necessary.
Identify opportunities to recommend system upgrades, equipment replacements, or additional services that could enhance the customer's security experience.
Stay up to date on company products, services, policies, and emerging technologies through ongoing training.
Collaborate with Service, Monitoring Centre, Customer Service, Sales, and other departments to ensure seamless and efficient customer support.
Maintain a positive, empathetic, and professional attitude during every customer interaction, particularly in stressful situations.
Suggest ideas to improve processes, customer experience, and operational efficiency.
Perform any other related duties or projects as assigned.

Skills and Qualifications

High school diploma or equivalent.
Minimum of one year of experience in customer service or technical support.
Experience supporting security alarm systems, smart home technologies, computer networks, or telecommunications is considered an asset.
Strong troubleshooting and analytical problem-solving skills.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
Strong computer skills and the ability to work with multiple applications and software programs simultaneously.
Excellent attention to detail and the ability to accurately document information and enter data.
Ability to remain calm, patient, and professional when dealing with challenging customer situations.
Experience handling situations requiring escalation to higher levels of support is considered an asset.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong teamwork skills and the ability to collaborate with multiple departments.
Experience in sales or customer retention is considered an asset.
Experience as a field technician or knowledge of security alarm system installation and maintenance is considered an asset.
Willingness to participate in ongoing technical training and obtain product certifications.
On-call support may be required.
Evening and holiday shifts may be required.
This is an on-site position.

Position Details

Category	Details
Division	Garda Alarm Services Corporation
Reports To	Director of Customer Service – Customer Service, East
Employment Status	Full-time

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More about this job

Responsibilities

The Technical Support Agent provides expert assistance to customers by troubleshooting security systems and resolving technical issues over the phone. They are responsible for documenting interactions, coordinating service appointments, and identifying opportunities for system upgrades.

Requirements

Candidates must have a high school diploma and at least one year of experience in customer service or technical support. Strong analytical, communication, and computer skills are required, along with the ability to work in a fast-paced, on-site environment.

Skills

Technical support
Customer service
Troubleshooting
Security alarm systems
Analytical problem-solving
Communication skills
Computer skills
Data entry
Attention to detail
Conflict resolution
Time management
Teamwork
Technical documentation
Smart home technology
Network troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Security Systems
Alarm Systems
Smart Home Devices
Troubleshooting
Customer Satisfaction
KPIs
Data Entry
Diagnostic Tools
Field Technician
Customer Retention
Telecommunications
Computer Networks
Security Services
Risk Management
On-site Support
Documentation
Service Delivery

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