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Added 57 mins ago
AL
Laboratory Technician C
AGAT Laboratories
Calgary, AB
- Full-time
Our team is currently hiring for an entry-level Laboratory Technician C with basic laboratory experience to join our Soil Salinity Laboratory in Calgary. This role requires weekend…
Added 1 hour ago
RS
Level 3 Rope Access Technicians
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Echo NDE is currently seeking an experienced IRATA Level 3 Rope Access Technician to support project-based work at client sites throughout Alberta.
Added 1 hour ago
RS
NDT Technician - UT
Rockwood Service Corporation
Grande Prairie, AB
- Full-time
Echo NDE is currently seeking a CGSB Certified UT1 Technician to join and contribute to our team. This is a full-time permanent position that will support our operations based out of Grande…
Added 2 hours ago
TC
Registered Pharmacy Technician - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
- Other
…people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM)…
Added 2 hours ago
T
Field Service Technician-UPS OR battery
Technifite
Fort McMurray, AB
- Full-time
This technician role involves performing moderately complex service assignments that require strong technical judgment, initiative, and effective problem‑solving to support our customers…
Added 2 hours ago
S
Rental Technician Grande Prairie, AB
StoneOne
Grande Prairie, AB
- Other
…Together, BearCom and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively – offering customers…
Added 2 hours ago
H
Lead Field Service Technician
Honeywell
Hamilton, ON
- Full-time
As a BAS Field Service Technician at Honeywell, you will have the opportunity to join our Field Service team, ensuring efficient and effective service delivery to our customers. You will…
Added 3 hours ago
Technician
British Columbia Lottery Corporation
Kamloops, BC
…in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence…
Added 3 hours ago
S
Utilities CAD Technician (Senior) – ALTO Project / Cadence
SYSTRA
Montreal, QC
- Full-time
Education: Diploma in Civil Engineering Technology, Technical Drafting or a related field.
Added 3 hours ago
AC
Technician, Installation 2
AVI-SPL Canada
Markham, ON
- Full-time
The Installation Technician 2 will perform installation tasks for AVI-SPL contracted projects including but not limited to: cable pulls, cable terminations, system equipment and components,…
Added 3 hours ago
RS
Learning Commons Technician
Rundle Schools
Calgary, AB
- Full-time
Position Available: Learning Commons Technician
Added 3 hours ago
ES
Registered Pharmacy Technician - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
…people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM)…
Added 4 hours ago
PM
Maintenance Technician
Pattison Media
Prince George, BC
- Full-time
Support computers, servers, network equipment, and other technology used throughout the Prince George operation.
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 4 hours ago
FR
Maintenance Technician
FirstService Residential Canada
AB · Edmonton, AB
- Full-time
The Maintenance Technician will be responsible to preserve the excellent condition and functionality of the premises. Reporting to the Property Manager the Maintenance Technician’s duties…
Added 4 hours ago
GT
Mechanical Engineering Technician
Gastronomous Technologies Inc.
Oakville, ON
- Full-time
We are seeking a detail-oriented and hands-on Mechanical Engineering Technician to support the design, testing, and continuous improvement of the mechanical systems behind our automated,…
Added 4 hours ago
F
Field Service Technician (Production Toner), Ontario Region
FUJIFILM
Mississauga, ON
- Other
We are currently seeking a motivated Field Service Technician with experience with printing or toner-based equipment or devices to install, maintain, and repair Fujifilm's Production Toner…
Added 4 hours ago
CE
Yard Coordinator
Cooper Equipment Rentals Limited
Kitchener, ON
- Full-time
…recruitment process, please let us know. We use AI-assisted technology to support parts of our recruitment process; however, all hiring decisions are made by our team using human…
Added 4 hours ago
CN
Operations Technician
Canadian Nuclear Laboratories
Port Hope, ON
- Full-time
Are you looking for a role that will challenge you? Can you see yourself as an Operations Technician, supporting the safe, efficient operation of wastewater treatment facilities that play a…
Added 4 hours ago
TM
Automation Systems Specialist
The Mosaic Company
Esterhazy, SK
- Full-time
…Maintenance resources while also assisting in the long term support of new systems through the technology implementation life…
Added 4 hours ago
DG
Licensed Technician
Dilawri Group of Companies
Markham, ON
- Full-time
Dilawri Group is now actively searching for a Licensed Service Technician to join the team at Markham Honda.
Added 4 hours ago
BG
Service Technician - Field
Brandt Group of Companies
Fort McMurray, AB
- Full-time
Brandt Tractor Ltd is currently seeking a Field Service Technician for our Fort McMurray Construction and Forestry location.
Added 4 hours ago
BG
Service Technician - Lead
Brandt Group of Companies
Saskatoon, SK
- Full-time
The Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer and/or dealer owned equipment efficiently.…
Added 5 hours ago
D
Team Lead - Health Services
Dynacare
Kelowna, BC
- Contract
…your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and…
Added 5 hours ago
Shop Supervisor, Heavy Component Fabrication (9 Open Positions)
BWXT
Cambridge, ON
BWXT Canada is growing. As we expand our Cambridge manufacturing operations to support major nuclear projects in Canada and around the world, we are significantly increasing both our…

GardaWorld

GardaWorld - Tech Support - 43860$/year + benefits - Ste-Therese

Sainte-Thérèse, QC, Canada

On-site

Full-time

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Job details

Job type: Full-time
Workplace: On-site
Posting language: English
Posted: Oct 23, 2026

Original job description

JOB DESCRIPTION – TECHNICAL SUPPORT AGENT

Who We Are

GardaWorld is a global leader in security services, integrated risk management, and cash management solutions, employing more than 132,000 highly skilled and dedicated professionals.

Driven by a relentless entrepreneurial culture and core values of integrity, vigilance, trust, and respect, GardaWorld provides sophisticated, customized security and technology solutions through highly responsive partnerships and consistently superior service delivery.

With a deep understanding that security is essential to conducting business and protecting communities, GardaWorld is proud to be the long-standing security partner of some of the world's largest brands, Fortune 500 companies, and governments.

Our Mission

Our mission is simple: to make the world safer by protecting people, assets, and our clients' operations around the globe.

We can only accomplish this mission by upholding the highest standards in every jurisdiction where we operate. We are a values-driven organization and take pride in our work and our goal-oriented mindset.

Our core values of integrity, trust, vigilance, and respect are reflected in everything we do throughout our operations.

Integrity. Trust. Vigilance. Respect.

Your Role

A Technical Support Agent provides expert support to customers and team members through various platforms to create an environment of excellent service.

Ensuring that customer needs are met promptly and efficiently while addressing the operational needs of the service department is crucial.

The vision is for your team to be the primary reason customers choose to remain with the company. Therefore, a Technical Support Agent is vital to the business, as they are on the front line resolving issues while saving users valuable time.

Key Performance Indicators (KPIs)

Team telephone service level.
Average response time.
Average call handling time (AHT).
First-call resolution rate.
Telephone problem resolution rate.
Avoidance of technician dispatches.
Opportunities for equipment and service upgrades.
Customer Satisfaction (CSAT).
Quality assurance score.

Duties and Responsibilities (Non-Exhaustive List)

Professionally answer incoming technical support calls and provide customers with prompt and accurate assistance.
Troubleshoot security alarm systems, cameras, smart home devices, environmental sensors, communication modules, and mobile applications.
Diagnose technical issues by asking relevant questions, reviewing account history, and using available diagnostic tools.
Resolve customer issues over the phone whenever possible while minimizing unnecessary technician dispatches.
Schedule and coordinate service appointments when an on-site intervention is required.
Clearly explain technical information and system functionality in a way that customers can easily understand.
Advise customers on the proper use and maintenance of their security systems and connected devices.
Accurately document customer interactions, troubleshooting steps, and solutions in company systems.
Verify customer information and ensure account records are complete and up to date.
Escalate complex technical issues to the appropriate departments when necessary.
Identify opportunities to recommend system upgrades, equipment replacements, or additional services that could enhance the customer's security experience.
Stay up to date on company products, services, policies, and new technologies through ongoing training.
Collaborate with Service, Monitoring Center, Customer Service, Sales, and other departments to ensure seamless and efficient customer support.
Maintain a positive, empathetic, and professional attitude during every customer interaction, particularly in stressful situations.
Suggest ideas to improve processes, customer experience, and operational efficiency.
Perform any other related duties or projects assigned.

Skills and Qualifications

High school diploma or equivalent.
Minimum of one year of experience in customer service or technical support.
Experience supporting security alarm systems, smart home technologies, computer networks, or telecommunications is an asset.
Strong troubleshooting and analytical problem-solving skills.
Excellent oral and written communication skills, with the ability to clearly explain technical concepts.
Strong computer skills and the ability to use multiple applications and software programs simultaneously.
Excellent attention to detail and strong ability to document information and enter data accurately.
Ability to remain calm, patient, and professional when dealing with difficult customer situations.
Experience handling situations requiring escalation is an asset.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Excellent teamwork skills and ability to collaborate with multiple departments within the company.
Sales or customer retention experience is an asset.
Field technician experience or knowledge of alarm system installation and maintenance is an asset.
Willingness to participate in ongoing technical training and obtain product certifications.
On-call support may be required.
Evening shifts and holiday work may be required.
This is an on-site position.

Position Details

Division: Garda Alarm Services Corporation
Reporting To: Director of Customer Service – Customer Service, East
Employment Status: Full-time
Work Location: On-site

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More about this job

Responsibilities

Provide expert technical support to customers by troubleshooting security systems, cameras, and smart home devices over the phone. Coordinate service appointments when on-site intervention is required and maintain accurate documentation of all customer interactions.

Requirements

Requires a high school diploma and at least one year of experience in customer service or technical support. Candidates should possess strong analytical skills, proficiency with computer systems, and the ability to communicate technical information clearly.

Skills

Technical support
Customer service
Troubleshooting
Security alarm systems
Analytical problem-solving
Communication skills
Computer skills
Data entry
Attention to detail
Conflict resolution
Time management
Teamwork
System diagnostics
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Security Systems
Alarm Systems
Smart Home Devices
Troubleshooting
Customer Service
Data Entry
Diagnostic Tools
Communication
Documentation
Security
Risk Management
Customer Satisfaction
KPIs
Technical Training

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