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GardaWorld

Operations Manager

Sudbury, ON, Canada
Greater Sudbury, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Minimum of 5 years of people leadership experience, ideally in a unionized environment;
Posting language: English
Posted: Oct 8, 2026

Original job description

Business Unit: Cash Services

Career Area: Operations and Administration

Location:

Sudbury, Ontario, CA

GardaWorld Cash, an internationally recognized security company, is currently looking for an Operations Manager for its Cash Transportation division. This role will have joint responsibilities in the Secured Transport and Cash Vault Services departments of the Sudbury branch.

GardaWorld Cash offers an entrepreneurial culture in which you can share your ideas and grow professionally. With a family and inclusive atmosphere, you will be able to develop your knowledge and open up your job opportunities. You will be part of an organization that actively encourages communication, interaction, sharing of ideas, and trust.

Why choose GardaWorld Cash?

Competitive salary and bonus structure;
Benefits: Drugs, vision, dental, life, disability;
Matching RRSP Plan;
Employee Assistance Program;
Wellness Program (Halo Sleep Clinic);
3 weeks of leave after 1 year;
Free on-site parking;
Corporate Discounts;
Dynamic work team;
International company offering several long-term career opportunities;
Opportunity for mentoring, coaching and training and development.

Your Responsibilities

Foster relationships with and provide leadership for employees on the cash processing and secured transportation teams;
Engage, motivate and develop employees on your team;
Plan, organize and manage the work of unionized employees;
Ensure customer satisfaction by exceeding service level agreements;
Ensure that staff members comply with policies, administrative procedures, safety rules, collective agreements and government regulations;
Act as a resource person for all employees in the assigned branch and territory;
Establish, implement, monitor and enforce policies, procedures and objectives;
Implement action plans to achieve productivity objectives;
Participate in all process optimization initiatives;
Promote safe work practices, by conducting safety audits, participating in company safety meetings, and meeting one-on-one with staff members;
Collaborate with internal and external stakeholders to determine the causes of accidents that occur during transport and improve safety procedures;
Manage expenditures to ensure compliance with approved budgets;
Conduct investigations, as required, in collaboration with internal or external agencies to determine the causes of off-balance and claims and to resolve customer or shipper complaints;
Participate in the hiring plan for new staff and provide ongoing training to meet workforce needs;
Participate in the disciplinary process or the settlement of grievances;
All other related tasks.

Your Profile

Valid Restricted and Non-Restricted Federal Firearms License (PAL: Possession and Acquisitions License);
Minimum of 5 years of people leadership experience, ideally in a unionized environment;
Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Teams;
Valid driver's license with a good driving record;
Possession of a firearm licence (an asset) or willingness to obtain one;
Cash processing experience an asset;
Very good leadership, negotiation, conflict resolution and judgment skills;
Driven by offering exceptional customer service;
Strong focus on teamwork and partnership;
Sense of urgency, exceptional communication and problem-solving skills;
Critical thinking and active listening skills;
Working knowledge of Workers Compensation reporting process.

Are you dynamic, autonomous and results-oriented? Does the idea of working in an ever-changing environment excite you? Join our team and take part in all the many challenges that GardaWorld offers!

We are committed to fostering an inclusive and accessible hiring process. If you require accommodation during any stage of the recruitment or interview process, please let us know. We will work with you to ensure your needs are met and that you can fully participate.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

Job Segment: Operations Manager, Workers Compensation, Claims, Manager, Operations, Human Resources, Insurance, Management

Apply About employer

More about this job

Responsibilities

Lead and develop employees across cash processing and secured transportation, manage unionized teams, and ensure customer service, policy compliance, and safe operations. Oversee budgets, productivity and process improvements, investigations, hiring and training, and employee relations matters.

Requirements

Requires at least five years of people leadership experience, a valid driver's license with a good driving record, and proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams. A valid federal firearms licence is specified, along with strong leadership, negotiation, conflict-resolution, communication, judgment, and problem-solving skills; cash processing experience and knowledge of workers' compensation reporting are assets.

Skills

People Leadership
Employee Development
Unionized Workforce Management
Customer Service
Policy And Procedure Implementation
Productivity Improvement
Process Optimization
Workplace Safety
Budget Management
Investigations
Hiring And Training
Negotiation
Conflict Resolution
Communication
Problem-Solving
Microsoft Office

Benefits

Competitive Salary And Bonus Structure
Prescription Drug Coverage
Vision Coverage
Dental Coverage
Life Insurance
Disability Insurance
Matching RRSP Plan
Employee Assistance Program
Wellness Program
Three Weeks Of Leave After One Year
Free On-Site Parking
Corporate Discounts
Mentoring, Coaching, And Training And Development

Visa sponsorship

Not detected in the job text

Keywords

Cash Services
Cash Transportation
Secured Transport
Cash Vault Services
Cash Processing
People Leadership
Unionized Employees
Service Level Agreements
Safety Audits
Safety Procedures
Process Optimization
Productivity Objectives
Budget Management
Claims Investigations
Customer Complaints
Hiring
Employee Training
Disciplinary Process
Grievance Settlement
Federal Firearms Licence
Possession And Acquisition Licence
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Microsoft Teams
Workers' Compensation Reporting
Valid Driver's Licence

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