DAU - Dispatcher
- Dauphin, MB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Gardewine is a Manitoba company, with terminals across Canada and a strong history that dates back to the 1950’s. Since being founded in the northern community of Flin Flon we have grown significantly by diversifying within the transportation industry. The most important aspect of our company’s operations is our dedicated people; our people will always be the source of our success and their safety and health will always come first.
We are currently seeking a Dispatcher/Foreman to join our team in our Dauphin Terminal.
The Dispatcher is responsible for administering excellent customer service in a professional manner to drivers and customers.
Duties And Responsibilities
Ideally you have Must have one to two years related experience. Strong communication skills with the ability to work in a fast paced computerized office environment. Excellent interpersonal and organizational skills to work within a team and provide professional customer service. Knowledge of freight handling processes with the city. Good problem solving skills. Proficiency with Microsoft office programs and email, with some experience using logistics software.
Benefits & Perks
At Gardewine, we are committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you are excited about this role but your experiences do not align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others! Gardewine is an equal opportunity employer and recognized as a Top Fleet Employer.
We thank all applicants for their interest; however only those selected further in the process will be contacted. To view other Gardewine opportunities currently available, please visit our website at www.gardewine.com.
We are currently seeking a Dispatcher/Foreman to join our team in our Dauphin Terminal.
The Dispatcher is responsible for administering excellent customer service in a professional manner to drivers and customers.
Duties And Responsibilities
- Provides friendly, positive and helpful service to all clients, customers and drivers
- Receive incoming calls from customers
- Plan, direct and redirect drivers as needed when breakdown or other issues arise
- Enter shipment information into the computer system accurately and efficiently
- Efficiently dispatch equipment
- Verify that all P&D calls are completed
- Communicate through email, phone and text with drivers
- Liaise with other Gardewine divisions and rural terminals with relevant information
- Prepare and file dispatch reports
- Participate in health and safety initiatives
- Track and report customer inquiries as required
- Assist in other areas within the department in the achievement of goals and objectives
Ideally you have Must have one to two years related experience. Strong communication skills with the ability to work in a fast paced computerized office environment. Excellent interpersonal and organizational skills to work within a team and provide professional customer service. Knowledge of freight handling processes with the city. Good problem solving skills. Proficiency with Microsoft office programs and email, with some experience using logistics software.
Benefits & Perks
- Manitoba’s Largest Trucking Company
- 35 Terminals across North America
- Competitive compensation
- Comprehensive group health benefits
- Company Matched Pension Plan
- Profit Share Program
At Gardewine, we are committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you are excited about this role but your experiences do not align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others! Gardewine is an equal opportunity employer and recognized as a Top Fleet Employer.
We thank all applicants for their interest; however only those selected further in the process will be contacted. To view other Gardewine opportunities currently available, please visit our website at www.gardewine.com.
More about this job
Responsibilities
Provide professional customer service to customers and drivers, receive inquiries, and coordinate or redirect drivers and equipment as needed. Enter shipment information, verify pickup and delivery calls, communicate with drivers and other terminals, prepare dispatch reports, and support safety initiatives and departmental goals.
Requirements
Candidates must have one to two years of related experience and strong communication, interpersonal, organizational, and problem-solving skills. They should be comfortable in a fast-paced computerized office, understand city freight-handling processes, and have proficiency with Microsoft Office and email, plus some logistics software experience.
Skills
- Customer Service
- Dispatching
- Freight Handling
- Driver Coordination
- Communication
- Problem Solving
- Organization
- Teamwork
- Microsoft Office
- Logistics Software
- Data Entry
- Report Preparation
- Health and Safety
Benefits
- Competitive Compensation
- Comprehensive Group Health Benefits
- Company-Matched Pension Plan
- Profit-Sharing Program
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Logistics
- Customer Service & Support
- Administrative
- Security & Safety
Keywords
- Dispatch
- Transportation
- Truck Transportation
- Freight Handling
- Pickup and Delivery
- Driver Coordination
- Equipment Dispatch
- Customer Service
- Shipment Information
- Logistics Software
- Microsoft Office
- Phone Communication
- Text Communication
- Dispatch Reports
- Customer Inquiries
- Health and Safety
- Rural Terminals
- Problem Solving
- Teamwork