Closed listing
THB - Customer Service Representative
- Thunder Bay, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Gardewine is a Manitoba company, with terminals across Canada and a strong history that dates back to the 1950’s. Since being founded in the northern community of Flin Flon we have grown significantly by diversifying within the transportation industry. The most important aspect of our company’s operations is our dedicated people; our people will always be the source of our success and their safety and health will always come first.
We are currently seeking a Customer Service Representative (CSR) to join our team in Thunder Bay, ON.
Summary
The CSR is responsible for caring out all types of day-to-day customer service activities by ensuring timely resolution and communication with customers (internal and external) regarding a variety of customer service issues.
Duties And Responsibilities
High School diploma or equivalent with good math, language and reading skills. Demonstrate strong interpersonal, customer service, organizational, attention to detail and problem solving skills. Working knowledge and experience with customer data software systems is preferred. Working knowledge of Microsoft Office program, especially excel. Proven ability to manage multiple tasks in a time sensitive environment. Transportation or logistics experience would be ideal.
Physical Requirements
You will be required to a computer and telephone simultaneously while sitting for eight hours.
Benefits And Perks
We thank all applicants for their interest; however only those selected further in the process will be contacted. To view other Gardewine opportunities currently available, please visit our website at www.gardewine.com.
We are currently seeking a Customer Service Representative (CSR) to join our team in Thunder Bay, ON.
Summary
The CSR is responsible for caring out all types of day-to-day customer service activities by ensuring timely resolution and communication with customers (internal and external) regarding a variety of customer service issues.
Duties And Responsibilities
- Provide superior customer service for customers regarding accounts
- Partake and manage customers through the phone and email customer service queue
- Provide tracing and P.O.D. information to customers (external and internal)
- Update all external customers portals
- Answer inquiries and provide prompt communication regarding status of shipments
- Coordinate special pickup and delivery of loads or shipments
- Update system on all proof of deliveries
- Substitute for main reception
- Complete spreadsheets regarding designated customer shipments
- Manage image exception report
- Maintain all department filing (electronic and paper) file systems
- Practice and support all Safety and Health initiatives
- Other duties related to goals of warehouse
High School diploma or equivalent with good math, language and reading skills. Demonstrate strong interpersonal, customer service, organizational, attention to detail and problem solving skills. Working knowledge and experience with customer data software systems is preferred. Working knowledge of Microsoft Office program, especially excel. Proven ability to manage multiple tasks in a time sensitive environment. Transportation or logistics experience would be ideal.
Physical Requirements
You will be required to a computer and telephone simultaneously while sitting for eight hours.
Benefits And Perks
- Manitoba’s Largest Trucking Company
- 35 Terminals across North America
- Competitive compensation
- Comprehensive group health benefits
- Company Matched Pension Plan
- Profit Share Program
We thank all applicants for their interest; however only those selected further in the process will be contacted. To view other Gardewine opportunities currently available, please visit our website at www.gardewine.com.
More about this job
Responsibilities
Provide timely customer support by responding to inquiries, tracking shipments, sharing proof-of-delivery information, and communicating shipment status. Coordinate special pickups and deliveries, update customer portals and internal systems, manage reports and records, and support reception and safety initiatives.
Requirements
A high school diploma or equivalent is required, along with strong interpersonal, customer service, organizational, attention-to-detail, and problem-solving skills. Candidates should be comfortable managing multiple time-sensitive tasks and using Microsoft Office, especially Excel; customer data software experience is preferred, and transportation or logistics experience is an asset.
Skills
- Customer Service
- Interpersonal Communication
- Organization
- Attention to Detail
- Problem Solving
- Time Management
- Customer Data Software
- Microsoft Office
- Microsoft Excel
- Shipment Tracking
- Proof of Delivery Management
- Email and Phone Support
- Spreadsheet Management
- Transportation and Logistics
Benefits
- Competitive Compensation
- Comprehensive Group Health Benefits
- Company-Matched Pension Plan
- Profit-Sharing Program
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Logistics
- Administrative
Keywords
- Customer Service
- Customer Accounts
- Phone Support
- Email Support
- Customer Service Queue
- Shipment Tracking
- Proof of Delivery
- Customer Portals
- Shipment Status Updates
- Pickup and Delivery Coordination
- Customer Data Software
- Microsoft Office
- Microsoft Excel
- Spreadsheets
- Image Exception Reports
- Electronic Filing
- Paper Filing
- Transportation
- Logistics
- Safety and Health Initiatives
- Problem Solving
- Attention to Detail