Product Performance Technician

Garmin Canada is seeking a responsible and enthusiastic individual to join the Product Performance team to help conduct standard field-testing studies for Garmin products. An ideal candidate will be interested in hands-on research and would work directly with test participants and research analysts to collect high quality data that feeds into the development of Garmin products.

Essential Functions

• Conduct data collection sessions with athletes according to established test protocols
• Accurately record data on prototype devices during test sessions.
• Download and store data according to standard processes.
• Assist with Garmin product development and validation by working with Product Performance Analysts to set and execute well-defined tasks in which data will be recorded from athletes using prototype sensors.
• Coordinate basic product testing including recruiting athletes, booking test facilities and maintaining test equipment.
• Verify the completeness of the datasets collected using internally developed processing tools.
• Document test progress/outcomes and communicate with project leader.
• Identify and resolve basic issues during data collection and logging.
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals, sharing information freely and positively
• Understand and comply with Garmin’s Mission, Vision, Values and Quality Policy

Education, Experience, And Skills Required

• Some post-secondary coursework and experience in similar field relevant for successful performance of the essential functions of this job description
• Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)
• Demonstrated ability to achieve goals while working in a fast-paced, collaborative team environment
• Must demonstrate a personal passion for fitness, health and wellness
• Must be detail-oriented with the ability to maintain and deliver a high level of quality and accuracy
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Must be team-oriented, possess a positive attitude and work well with others
• Demonstrate excellent organizational and time management skills, and the ability to manage priorities in a flexible and fast paced environment
• Ability to learn and apply new knowledge quickly
• Demonstrate an intrinsic drive to perform to one’s full potential at every opportunity
• Possess a sense of urgency and commitment in delivering solutions in a timely fashion
• Ability to learn how to use and apply data management tools
• Ability to work independently at off-site locations

Desirable Qualifications

• Research experience where humans were the subjects of the study.
• Experience in customer service, or in a role which relied on interactions with the public
• Experience and proficiency using Microsoft Office products, particularly Microsoft Excel
• Experience with Garmin products
• Candidates with a personal passion for health, wellness and fitness are preferred!