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ZC
Claims Specialist, Personal Lines Auto - Waterloo or Montreal
Zurich Canada
Montreal, QC
- Full-time
Reporting to the Claims Manager, Auto Personal Lines, you will be the first point of contact for our customers, primarily supporting them by phone. Most of your day will be spent on the…
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LC
Talent Acquisition Specialist Bilingual 1
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
…be found in over 90% of Canadian refrigerators in any given time. As part of Lactalis Group, the world’s leading dairy company, we remain focused on innovation and quality and are seeking…
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ZC
Bilingual Sr Auto Claims Specialist
Zurich Canada
Montreal, QC
- Full-time
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Added 2 mins ago
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- Full-time
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ZC
Bilingual Sr Auto Claims Specialist
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Scribe Invigilator - Limited Term
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- Part-time
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Chief Invigilator - Limited Term
Ontario Tech University
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Business Development Manager
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- $150,000 to $200,000 CAD / year
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Self-motivation with the ability to work autonomously while being part of a team
Added 2 mins ago
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Executive Assistant to the President & CEO
St. Paul's Foundation
Vancouver, BC
- $83,000 to $110,000 CAD / year
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Employment Type: Temporary, Full-Time (expected end date April 28, 2028)
Added 2 mins ago
ZC
Claims Specialist, Personal Lines Auto - Waterloo or Montreal
Zurich Canada
Waterloo, ON
- Full-time
Reporting to the Claims Manager, Auto Personal Lines, you will be the first point of contact for our customers, primarily supporting them by phone. Most of your day will be spent on the…
Added 2 mins ago
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Montreal, QC
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Added 2 mins ago
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Administrative Support - Level II (Finance) (Telework/Hybrid)
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- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the hiring Manager according to the guidelines defined by the department.
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Bilingual Sr Auto Claims Specialist
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Temporary Part-Time Liquor Clerk I
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Brand Program Manager (12-month contract) - EN 461
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- Contract
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(Sr.) Partnerships Manager - 557 EN
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(Sr.) Partnerships Manager - 557 EN
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Added 4 mins ago
BH
General Manager - The Eddie Burger & Bar
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Added 20 mins ago
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gategroup

Operations Supervisor, EPA

Mississauga, ON, Canada
CAN_ON_Mississauga_YYZ, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Working hours: 55 hours per week
Posting language: English
Posted: Oct 6, 2026

Original job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position Summary:

The position is responsible for supervising thirty plus food production (dishwashers and or final assembler) employees in a unionized environment to ensure security, safety, food specifications, quality assurance of products, sanitation, HACCP, AAFC and FDA regulations are followed and are responsible for labour and material cost controls.

Essential Duties and Responsibilities:

•   Ensures quality production standards are followed and maintained.
•   Ensures employees adhere to HACCP, FDA, AAFC and safety regulations and compliance with company policies and procedures.
•   Prepares management reports (ex. attendance, HAACCP and labour) reports as required.
•   Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures.
•   Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications.
•   Ensures that all products are coded according to Gate Gourmet procedures.
•   Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.
•   Completes required requisitions for the Storeroom to ensure adequate supply is maintained.
•   Responsible for maintaining daily temperature logs and other logs and reports as required.
•   Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner.
•   Controls material cost and other controllable costs.
•   Maintains all financial goals related to productivity, overtime, labor goals and hours per flight.
•   Works with management staff to improve performance of the unit.
•   Prepares management reports (ex. attendance, HAACCP and labour) as required.
•   Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food costs
•   Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.
•   Manages work flow balancing - - the division of responsibilities amongst employees on each shift
•   Manages daily manpower planning including assignment of responsibilities and workstations.
•   Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
•   In conjunction with department leaders determines number of employees needed by shift
•   Responsible for employee retention and monitors employee turnover.

Education:

• High School Diploma or GED required.
• Associates degree preferred.

Work Experience:

•   2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred.
•   Must have past experience supervising unionized employees.
•   Must have knowledge of a collective bargaining agreement (CBA) and how it relates to unionized employees.

Job Skills:

•   Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees.
•   Demonstrated abilities to maintain production lines of operation in an effort to meet or exceed targets
•   Current or previous labour relations experience.
•   Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
•   Ability to train others required.
•   Must have the ability to give negative and positive feedback to employees on a daily basis.
•   Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.
•   Strong organizational, analytical, communication and leadership skills required.
•   Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
•   Basic computer skills with working knowledge of Microsoft Office products required.

Communication Skills:

• Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved
• Bi-lingual in English and another language such as Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.

Certificates, Licenses and Registrations:

•   Ability to obtain ServSafe Certification required.
•   ServSafe Certified preferred.

Travel:
•   N/A

Environmental Requirements:

•   Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
•   In a normal production kitchen facility there may be physical discomfort due to temperature and noise.
•   Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
•   A rotating schedule of over 55 hours per week is typical, this includes, mornings, afternoon, nights, weekends and holidays.

Organization Structure:

Direct Line Manager (Title): Manager, Ops, EPA
Dotted Line Manager (Title, if applicable): Director Process Assembly
Number of Direct Reports: Varies by unit size, up to 30
Number of Dotted Line Reports: 0
Estimated Total Size of Team: Varies by unit size, up to 30

Demonstrated Competencies to be Successful in the Position:

Thinking - Information search and analysis, problem resolution skills
Engaging - understanding others, team leadership, developing people
Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively
Achieving - delivering business results under pressure, championing performance improvement, customer focus

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through a criminal background check.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other ground under applicable law.

Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.

Please click here to view our North America Applicant Privacy Notice.

If you want to be part of a team that helps make travel and culinary memories, join us!

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More about this job

Responsibilities

The Operations Supervisor is responsible for managing a team of over 30 food production employees to ensure compliance with safety, quality, and regulatory standards. They oversee daily manpower planning, inventory control, and financial performance goals while coaching and developing staff.

Requirements

Candidates must have at least 2 years of supervisory experience in a high-volume food production or manufacturing environment, including experience with unionized staff. A High School Diploma or GED is required, and the ability to obtain ServSafe certification is mandatory.

Skills

Leadership
Food production management
HACCP compliance
FDA regulations
Labour relations
Inventory management
Performance evaluation
Staff scheduling
Quality assurance
Cost control
Training
Time management
Analytical skills
Communication
Microsoft Office
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Operations Supervisor
Food Production
HACCP
FDA
AAFC
Unionized Environment
Labour Relations
Inventory Control
Quality Assurance
Safety Compliance
Manpower Planning
Performance Management
ServSafe
Manufacturing
Catering
Cost Control
Preventive Maintenance
Microsoft Office
Coaching
Staffing
Shift Management
Productivity
Waste Minimization
Corrective Action
Collective Bargaining Agreement

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