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Added 13 mins ago
IT Infrastructure Systems Specialist
Human Resources Department - NRT Technology Corp.
Toronto, ON
…infrastructure performance, capacity, availability and operational data to identify system deficiencies, evaluate technical solutions and recommend…
Added 13 mins ago
FG
Mainframe Production Support
FDM Group
Montreal, QC
- Contract
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT…
Added 27 mins ago
DP
Talent Acquisition Specialist, Ontario Wood Products
Domtar Products
Thunder Bay, ON
- $65,000 to $78,000 CAD / year
…currently seeking an experienced and driven Talent Acquisition Specialist to join our Ontario Wood Products Human Resources team and lead recruitment efforts across our Sawmill and…
Added 27 mins ago
H(
Calculations Specialist
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $52,000 to $79,000 CAD / year
- Full-time
The Calculations Specialist (“Specialist”) is primarily responsible for providing Calculation Support specific to event processing. This position requires technical expertise to review,…
Added 42 mins ago
TO
Specialist, Cybersecurity and Resilience
Town of Caledon
Caledon, ON
- Full-time
Reporting to the Supervisor, IT Operations, the Cybersecurity and Resilience Specialist is a pivotal operational role dedicated to enhancing the organization's cybersecurity posture using…
Added 42 mins ago
F
Software Dev QA Specialist
Fortinet
Burnaby, BC
- Full-time
Fortinet is offering an exciting opportunity to hire a talented Software Development QA Specialist to join our FortiEndpoint DevQA team in Burnaby, Canada.
Added 43 mins ago
MI
Specialist in Application Architecture and BI, Exper
Maarut Inc
Montreal, QC
- Contract
Modern analytics architecture design (Data Lake, Lakehouse, Data Warehouse, Medallion)
Added 58 mins ago
WHS Specialist
Amazon
Belleville, ON
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 1 hour ago
OS
Operational Excellence Analyst
Orion Steel Group
Camrose, AB · Edmonton, AB
- Full-time
…Excellence Analyst role will have previous industrial experience in operations, quality assurance, or continuous improvement. Someone with good facilitation skills along with the knowledge…
Added 1 hour ago
Administrative Assistant, Plant Sciences
University of Saskatchewan
Saskatoon, SK
…responding to telephone, electronic, and in-person inquiries; data entry, managing office filing systems; preparing briefing…
Added 1 hour ago
FG
AI Developer | Applied AI & Intelligent Automation
FDM Group
Toronto, ON
- Contract
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT…
Added 1 hour ago
R
Operation Specialist Performance Measurement
RBC
Mississauga, ON
- Full-time
Operation specialist in Performance Measurement group. Analyzes operational problems related to client rate of return, money weighted vs. time weighted calculations. Act as a central point…
Added 1 hour ago
R
Banking Advisor
RBC
Steinbach, MB
- Full-time
…client in an office, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences, as well as drive client…
Added 1 hour ago
T
Sales Enablement Specialist
Telesat
Ottawa, ON
- Full-time
The Sales Enablement Specialist designs, develops, and continuously improves learner-centered training programs, digital learning content, and enablement resources that support Sales…
Added 1 hour ago
AC
Specialist, Cloud and AI FinOps
Air Canada
Toronto, ON
- Full-time
The ideal candidate combines strong FinOps, financial analysis, cloud cost management, and data analytics capabilities with a practical understanding of enterprise AI platforms, AWS,…
Added 1 hour ago
M
Retail Operations Specialist - Mars Canada
Mars
Bolton, ON · BOL-Mars Canada Inc.
- Full-time
The Retail Operations Specialist is a key role supporting the Mars Canada Retail Leadership Team. This individual contributor bridges the gap between technical data systems and business…
Added 1 hour ago
J
HR Consultant, International
Justworks
Toronto, ON
- $87,000 to $109,000 CAD / year
- Full-time
…focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in…
Added 1 hour ago
J
HR Consultant, International
Justworks
Calgary, AB
- $87,000 to $109,000 CAD / year
- Full-time
…focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in…
Added 1 hour ago
J
HR Consultant, International
Justworks
Vancouver, BC
- $87,000 to $109,000 CAD / year
- Full-time
…focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in…
Added 1 hour ago
J
HR Consultant, International
Justworks
Montreal, QC
- $87,000 to $109,000 CAD / year
- Full-time
…focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in…
Added 1 hour ago
P
M365 Specialist
Prophix
Remote, Canada
- $80,000 to $113,000 CAD / year
- Remote
As an M365 Specialist, you are the single owner of Prophix’s Microsoft 365 tenant, accountable for its security, compliance, and day-to-day health for employees across North America,…
Added 1 hour ago
BH
Customer Implementation & Training Specialist (ERP Software) - SDC
Beacon Holdings
Remote, Canada
- Full-time
- Remote
SDC helps businesses manage their operations through ERP software, connecting financial processes with the day-to-day work of procurement, inventory, and manufacturing. Successful…
Added 2 hours ago
CM
Senior Specialist, Derivatives Operations
CIBC Mellon
Toronto, ON
- Contract
A leading operations role in executing critical daily processes to support derivative investments by mutual funds, ETFs and separately managed accounts. The Senior Specialist, Derivative…
Added 2 hours ago
B
Specialist, Customer Experience Transformation
BCAA
*Head Office
- Full-time
As a Specialist, Customer Experience Transformation, you’ll help make experiences easier and more engaging for BCAA customers and team members. You’ll bring together customer insights, data…
Added 2 hours ago
TP
Specialist, Ground Transportation
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Manager, Ground Transportation Operations, this position will monitor all groundside transportation, ensuring standards are being met and dispatching contract staff. The…

gategroup

Specialist, Information Control Centre

Dorval, QC, Canada
CAN_QC_Dorval_YUL, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Reporting into the General Manager / Deputy GM / GM Operations

In a secondary line of responsibility the Specialist, ICC has a dotted reporting line to Unit Finance

Administer and communicate accurate and timely customer flight and passenger data and enabling the unit to plan, produce, deliver and invoice according to customer requirements and agreements.

Acts as communication point within unit for internal and external communication with local customers

Receives / inputs passenger and flight data into customer's self-billing system (i.e. Air vision) as well as gg's ERP system accordingly

Facilitates the printing, sorting and distribution of labels / galley tags / diagrams / production documents and delivery notes

Provides short-term customer forecasting data where applicable (linked to reservation system)

Documents all unscheduled exceptional services and goods to be billed to customers (e.g. extra trip log, charters, etc.)

Organizes and validates documentation and transfer to billing for processing including wastage

Assists customer services and invoicing on data queries

Actively monitors the customer's systems for aircraft changes prior to departure and initiates and communicates the changes accordingly

Reviews, maintains and follows the airline SLA's

Sustains and maintains legal/compliance requirements across health and safety, food safety, security, and gateOPEX (in-house operational excellence program).

Responsible for weekly schedules to ensure targets are met efficiently with the correct shift manning and responsible for training of new employees.

Numeracy and literacy in local language

Education to high-school / A-Level preferred

Experience in extracting information from data and pulling information together

Computer literacy required including Microsoft Office knowledge preferable.

Previous experience of working in a role where strong attention to detail and accuracy was essential.

Demonstrated Competencies to be Successful in the Position:

· Thinking - Information search and analysis, problem resolution skills

· Engaging - understanding others, team leadership, developing people

· Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively.

· Achieving - delivering business results under pressure, championing performance improvement, customer focus

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through a criminal background check.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other ground under applicable law.

Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment, and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.

Please click here to view our North America Applicant Privacy Notice.

If you want to be part of a team that helps make travel and culinary memories, join us!

Apply About employer

More about this job

Responsibilities

Manage accurate passenger and flight data across customer and company systems, coordinate operational documents and short-term forecasts, and ensure exceptional services and wastage are documented for billing. Monitor aircraft changes, maintain airline service-level agreements and compliance requirements, support customer service and invoicing queries, and oversee weekly schedules and new employee training.

Requirements

High-school or A-Level education is preferred, along with computer literacy and preferably Microsoft Office knowledge. Candidates should be able to extract and consolidate information from data and have experience in a role requiring strong attention to detail and accuracy; numeracy and literacy in the local language are also specified.

Skills

Information Search And Analysis
Problem Resolution
Data Extraction
Data Accuracy
Customer Communication
Customer Service
Team Leadership
Employee Training
Scheduling
Forecasting
Documentation Management
Billing Support
Microsoft Office
Attention To Detail
Performance Improvement
Food Safety And Compliance

Visa sponsorship

Not detected in the job text

Keywords

Information Control Centre
Passenger Data
Flight Data
Customer Communication
Airline Operations
Self-Billing System
Air Vision
ERP System
Microsoft Office
Customer Forecasting
Reservation System
Aircraft Changes
Production Documents
Delivery Notes
Billing
Wastage
Health And Safety
Food Safety
Security
GateOPEX
Shift Scheduling
Staff Training
Data Analysis
Customer Service
Invoicing

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